We liked the staff, the location and the room. 100% recommended.

Stayed in August 2025

The heat in the shower wasn't working properly.

The location was perfect, the staff was very friendly and generous, the beds were large and very comfortable.

Stayed in August 2024

Very comfortable and clean, very nice and helpful people

Stayed in August 2024

The walls are quite thin so you will hear dogs barking from the streets. At one point there was loud music at 3:00 AM lasting quite a while. Better pack some earplugs just in case. Do note that the breakfast price is 135 $, as they haven’t updated the prices.

The view to the mountains is great (depending on the room you get) the rooms are very well cleaned and its a stones throw away from downtown. There’s even a TV with all the good stuff. Netflix, youtube, etc. The beds are super comfortable and so are the pillows.

Stayed in July 2024

Que no reciban tarjeta o transferencia

Excelente lugar

Stayed in April 2024

Nada

Great

Stayed in August 2023

The furnishing could be refreshed. No breakfast option.

Friendly family running the place. Simple room. Convenient parking

Stayed in July 2023

great bed, super clean, and quiete for tepozlan

Stayed in May 2023

Lovely location, AMAZING BEDS!! Lovely people

Stayed in March 2023

The room is nice and it's located in a lovely courtyard. Also, Tepotzlan can sometimes get a bit noisy, but it's far away enough from the main street that you can't hear a thing, but it's still only a short 5 minute walk away from everything.

Stayed in February 2023

None.

Only stayed 1 night, but the beds were comfortable and there was an amazing view from the hotel terrace of the mountainside. Close to everything, as Tepotzotlán is very small.

Stayed in October 2022

When we arrived the person who opened the door seemed disappointed or annoyed, as if we were not the guests she would have wanted (maybe we were dressed plain or sweating because it was too hot, or because we didn't have a car?), there was not a single word of welcome or joy. Then we waited for her to find the reservation and when we paid she told us "there is the internet password" and half a second later she walked very fast towards the stairs, we had to run after her with our suitcases to catch up and see where our room was. She gave us the key with the same annoyed face, explained a couple of things and left without any polite phrase. THE WORST thing was that a meter from our door there was a table with an ashtray! (being that I expressly ask to be AWAY from any tobacco smoke) and at night the guests of another room sat there to smoke. That seems TERRIBLE to me. In addition, at a certain time the hotel cut off the water for there was a leak, but nobody told, we had to ask about it. The center is about a 15-minute walk away but it's a bit tiring, and the bus station about a half-hour walk away. We went in hot weather, but at night there was wind and it was a little sneaking in.

The whole town looks safe and without garbage. The hotel and the bedroom with bathroom were neat, the bed big and nice to sleep in. The TV was large although we did not use it, there was a fan although it was not necessary because the room was quite cool. There is a view of the hill although not as close as I expected. No noise on the street (no bars or hustle and bustle nearby). Few or no stray dogs. At the hotel, despite the bad customer experience, there was a kid/young man who was very nice while explained the leak and apologyzed for it.

Stayed in July 2024

Theres an open kitchen, that you need to ask permission to use, and is not exactly user friendly. The fridge in that kitchen doesn't work, so you have to ask staff members to store your food, meds and cool water in their family fridge, so any time you need something, you need to hunt for the staff to pass you your food or drinks, that was very annoying. It needs to have a common fridge for the guests. It wouldn't hurt to offer drinking water bottles or access to a clean water jug any time. Staying at la Hoja is not cheap, and Tepoztlán Is quite hot, there should be water offered to your guests. It's a basic need. If they make these simple but very important changes, I don't see why people would not enjoy fully their stay at this place. Pro tip: If you wake up before staff members turn the hot water tank on, you'll shower with cold water and with no pressure. You need to call for them before you take a shower to make sure everything is okay to go. Good luck!

The place is pretty, it has friendly staff, the rooms are simple, clean and organized, It also has the Tepozteco as a main view, that was very beautiful.

Stayed in March 2024

garden, beautiful view from the upper deck. quiet, clean, safe. easy walking distance to everything!

Stayed in August 2022

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Stayed in May 2024

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Stayed in March 2024

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Stayed in April 2024

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Stayed in December 2023

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Stayed in November 2023

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Stayed in July 2023

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Stayed in April 2023

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Stayed in December 2022

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Stayed in August 2022

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Stayed in August 2025