Minor nitpick: the place is wonderful without the need for the fake water+bird sounds record played in the court in the middle of the rooms :).

Sombra del Agua is a beautiful hotel in the very center of San Cristóbal. The staff is super professional and helpful, they helped us book a tour and were always kind and available. Breakfast was exceptionally good, we couldn’t try the restaurant for a full meal but I imagine it was as well. Super experience

Stayed in August 2025

It's a beautiful hotel in the center of San Cristobal.

Stayed in August 2025

I liked it all.

The hotel was beautiful, comfortable and the staff very welcoming. What made our stay perfect, was the top notch restaurant on site.

Stayed in June 2025

The breakfast was very expensive with small portions, we mostly ate somewhere else.

Beautiful hacienda - our room was in the basement, with not so much light. But we slept great as it was nicely cool and dark.

Stayed in June 2025

The only issue was the water in the showers couldnt regulate the cold water seemed to run out

Loved everything the beds were super comfortable and all was clean

Stayed in May 2025

No complaints

Very clean, and the bed was comfortable. The room is spacious and the staff was nice and helpful. The location is perfect and near everything.

Stayed in May 2025

I love this hotel and come once or twice a year on buying trips. The staff is lovely, the rooms and simple, elegant and clean with well-made and designed wood furniture...the two courtyards are so pretty and you can relax in the bigger one surrounded by greenery and dappled sunlight after a long day. Elegant, stylish, clean and in a perfect location. I love it!

Stayed in May 2025

Everything was on point

The suite was so beautiful and comfortable, the staff was always willing to help and with good attitude, the spa was so good, room service very efficient and the restaurant was delicious

Stayed in April 2025

The rooms are very basic. The rooms are very loud from the street, 24 hours, even on the second floor. A bit too expensive for what it is.

Very central location. The property is an old colonial house, which is really beautiful and very well maintained. The food in the restaurant is just delicious and the staff extremely professional.

Stayed in April 2025

Inclusive car park and location within the historical city and beautiful setting and cleanliness

Stayed in April 2025

Beautiful place

Stayed in April 2025

Perfect and quiet stay in the heart of San Cristobal. The best hotel we had on our trip.

Stayed in February 2025

Not enough vegetarian food on the main menu. But plenty of places nearby.

Comfy beds, lovely shower, staff were very helpful and friendly. Could sit in the restaurant and play cards in the evening having a drink. Breakfast was amazing.

Stayed in January 2025

Nothing specific really

Very clean and cooperative staff Situated in the heart of the historic center

Stayed in January 2025

Excelente

Stayed in January 2025

Very charming property at the centre of the city. I loved the dinner by the fire, in particular the personal préparation of guacamole in front of our eyes. I highly recommend this place.

Stayed in December 2024

Great location and the suite is so lovely, comfortable and spacious. Delicious food too!

Stayed in December 2024

Had to wait a bit to get hot water in the shower

Our stay at Sombra del Agua was exceptional, with fantastic service from Axel at the front desk and great hospitality from the staff at the restaurant Tarumba, including Carlos and Andrea. Chef Jorge’s exquisite cuisine made every meal a delight, and a special thanks to Eugenio for his attentiveness in the parking lot. The hotel’s prime location, beautiful rooms, and wonderful staff made our five-night stay unforgettable.

Stayed in October 2024

The wifi is usually perrrrfect but this time it was cutting out every five minutes or so during the day.

I love this hotel and I return to it every year. The location is perfect - so close to all the markets and the rooms are clean and elegant with beautiful clean-lined wooden furniture. The courtyard is lovely, the restaurant delicious and the staff, friendly. I look forward to coming back next year!

Stayed in September 2024

I am not a big fan of a la carte breakfast, but the kitchen is very good.

Nice luxurious Hacienda-style city retreat and central location

Stayed in August 2024

Nothing

Beautiful hotel. Very helpful and friendly staff. Our room slightly flooded in sudden extreme rain and they immediately moved us to a bigger room. Very helpful with getting a taxi when we left. The spa is lovely - got a great massage. Breakfast was not included but we had it every day at the restaurant attached to the hotel which was great. The staff were friendly and the food was delicious. The location is a couple of minutes away from the main square so perfect for everything you’d want to do.

Stayed in August 2024

Nothing

Beautiful and stylish old-colonial hotel in the heart of San Cristobal. Our family room was very comfortable. A special mention to the staff: they are friendly, professional and very helpful. Sombra del Agua felt as a warm home away from home.

Stayed in July 2024

Restaurant was excellent and facilities were gorgeous! Loved everything about our stay 🤩

Stayed in July 2024

Everything

Stayed in May 2024