Reviews of Holiday Inn Express Tapachula by IHG 4 stars
Carretera a Puerto Madero, Km 3.5 Colonia Las Hortencias, 30700 Tapachula, Mexico
Loading
Guests also reviewed these properties:
Bailleul, France
Blackpool, United Kingdom
Guildford, United Kingdom
Rome, Italy
Aldaya, Spain
Vienna, Austria
Porlock, United Kingdom
Paris, France
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 2 July 2025 · Stayed in July 2025
Verified reviewStaff was always helpful and kind
-
Reviewed: 1 May 2025 · Stayed in February 2025
Verified reviewReviewed: 8 April 2025 · Stayed in April 2025
Verified reviewReviewed: 19 February 2025 · Stayed in February 2025
Verified reviewReviewed: 17 February 2025 · Stayed in February 2025
Verified reviewReviewed: 23 January 2025 · Stayed in January 2025
Verified reviewGreat breakfast
Can't think of anything
Reviewed: 21 December 2024 · Stayed in November 2024
Verified reviewReviewed: 15 November 2024 · Stayed in November 2024
Verified reviewReviewed: 1 August 2024 · Stayed in July 2024
Verified reviewEverything
Reviewed: 15 July 2024 · Stayed in July 2024
Verified reviewgood comfortable bed/room
the price/offer includes a swimming pool. We got to the hotel, and the swimming pool is being remodeled. this greatly affected our stay, as we were planning to spend most of the time at the pool. not happy.
Reviewed: 26 June 2024 · Stayed in June 2024
Verified reviewReviewed: 3 June 2024 · Stayed in May 2024
Verified reviewGood air conditioned , amability of the staff, very convenient location ,
The shower was insignificant could be better
Reviewed: 4 May 2024 · Stayed in April 2024
Verified reviewVery kindly personal
Doesn’t work the swimming pool
Reviewed: 23 April 2024 · Stayed in April 2024
Verified reviewNoting at all
I smell horrible in my room , the air conditioning was insufficient, the door of the barro room inside was rusted. It have only a couple of towels for a super hot climate is insufficient for one, but usually more people stay.
Reviewed: 11 April 2024 · Stayed in April 2024
Verified reviewReviewed: 29 February 2024 · Stayed in February 2024
Verified reviewReviewed: 24 January 2024 · Stayed in January 2024
Verified reviewThe staff, breakfast choices, connected to a nice mall, hospitality, the pool, the location, the value.
No microwave or refridgerator in the room. The best hotel in Tapachula just wish they had those 2 Amenities.
Reviewed: 5 January 2024 · Stayed in December 2023
Verified reviewLocation.
They were renovating and one of the rooms assigned to my family wasnt that good.
Reviewed: 5 January 2024 · Stayed in October 2023
Verified reviewReviewed: 31 December 2023 · Stayed in December 2023
Verified reviewLocation
Staff/management are very inaccessible and inflexible lacking a touch of humanity and customer service skills to offer the best experience with bookings.
Reviewed: 22 December 2023 · Stayed in December 2023
Verified reviewI loved everything
I liked everything
Reviewed: 6 December 2023 · Stayed in December 2023
Verified reviewQue el hotel es pet friendly
Reviewed: 5 November 2023 · Stayed in November 2023
Verified reviewReviewed: 28 October 2023 · Stayed in August 2023
Verified review