Reviews of Hi Hotel Impala Queretaro 3 stars
Calz. Colón 1, Centro, 76000 Querétaro, Mexico
Loading
Guests also reviewed these properties:
Puerto del Carmen, Spain
Nordwalde, Germany
Vigoulant, France
Philipsburg, Sint Maarten
Rome, Italy
Kampot, Cambodia
Seoul, South Korea
Sa Pa, Vietnam
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 May 2025 · Stayed in April 2025
Verified reviewReviewed: 10 May 2025 · Stayed in May 2025
Verified reviewReviewed: 10 April 2025 · Stayed in April 2025
Verified reviewReviewed: 6 March 2025 · Stayed in February 2025
Verified reviewReviewed: 5 March 2025 · Stayed in February 2025
Verified reviewReviewed: 22 February 2025 · Stayed in February 2025
Verified reviewRegular.
No sirve el WIFI.
Reviewed: 16 February 2025 · Stayed in February 2025
Verified reviewThere are a bar in the rooftop, and there are a lot of loud and so on until late.
Reviewed: 29 January 2025 · Stayed in January 2025
Verified reviewStaff members were very friendly and they did everything they could to solve the problems.
Internet was very slow and most of the time WiFi didn't work. The room was very cold and there was no heating. There was no hot water.
Reviewed: 13 January 2025 · Stayed in January 2025
Verified reviewReviewed: 7 October 2024 · Stayed in October 2024
Verified reviewThe location
It is on a street with high traffic, hence the room is very noisy.
Reviewed: 4 October 2024 · Stayed in October 2024
Verified reviewReviewed: 12 September 2024 · Stayed in September 2024
Verified reviewReviewed: 25 August 2024 · Stayed in July 2024
Verified reviewIt's a old hotel
Reviewed: 12 August 2024 · Stayed in August 2024
Verified reviewThere's nothing to like about this place.
The front desk lady was rude, the bed sheets were dirty, you can see the stains and there were bed bugs. We only lasted about 20 minutes in that room until we left to find another one.
Reviewed: 6 July 2024 · Stayed in July 2024
Verified reviewReviewed: 3 July 2024 · Stayed in July 2024
Verified reviewLocation, they had an elevator and were willing to hold my luggage after my check out. They provided water and all the essentials.
Nothing.
Reviewed: 2 June 2024 · Stayed in June 2024
Verified reviewReviewed: 30 March 2024 · Stayed in February 2024
Verified reviewReviewed: 13 March 2024 · Stayed in March 2024
Verified reviewNothing. The full experience was horrible
I arrived and the reservation was canceled, even that I called them that my flight was delayed and they Saudi everything is ok. They said it was booking, and They couldnt do anything They DONT have parking. Many people complaining about the same and cars parked on the Street with high teeft risk. I had to go to other hotel. Booking and impala service was horrible and I endedup searching for new hotels later at night.
Gracias por su comentario
Reviewed: 23 February 2024 · Stayed in February 2024
Verified reviewfree parking and pet friendly but you have to may to bring. free parking
has a very loud bar playing loud techno music till 12 am during the week and till 3 am. The walls shake with the music. can't open windows because of the music and there is no AC. Totally hate this place.
Gracias por su comentario
Reviewed: 4 January 2024 · Stayed in December 2023
Verified reviewThe area
Music in the roof is to loud , the star makes so much noise, the rooms need more lights ,
Gracias por su comentario
Reviewed: 4 January 2024 · Stayed in December 2023
Verified reviewGracias por su comentario