Beautiful hotel near to everything

Stayed in July 2025

I love everything about my stay at this hotel

Stayed in July 2025

Low water pressure in the shower

Everyone was very accommodating - food excellent and service as well

Stayed in July 2025

The steps! I’m not in the best shape

Our room was charming and we enjoyed sitting out in the rooftop patio.

Stayed in February 2025

Delicious and amazing service

Stayed in January 2025

Front Desk staff could be more warm and friendly.

The property is beautiful. The location is perfect. The onsite bar and bartender were fun. Housekeeping was great.

Stayed in December 2024

Decor

Beautiful hotel, great location

Stayed in December 2024

More English speaking staff but it was fine.

Great decor and location

Stayed in December 2024

The location was perfect. Food and drinks were amazing service was exceptional.

Stayed in December 2024

The front desk could’ve done a better job at communicating with me about the status of my taxi. Since taxis are not parked directly outside, I requested 1 hour in advance to the front desk if they could call a taxi for me. They agreed and informed me that it would not be an issue. When we came out to the front desk, they assured the taxi had been called and would arrive in 5min. After 10min of waiting, I asked for an update and they said it would be there in 2min. After waiting for over 20min past our request time, we decided to not use the taxi. There was no communication or updates from the front desk. The reason I requested the taxi 1 hour in advance was to avoid a long wait. The front desk could’ve done a better job with this and could’ve been more efficient with this situation.

The location was incredibly convenient as we were able to walk everywhere. We really loved that.

Stayed in November 2024

Portion could be larger, possibly add some fresh fruit.

Breakfast was good, but bread wasn’t fresh.

Stayed in November 2024

I would of like for the sofa bed to be more comfortable, the mattress was really had compare to the main bed.

Our room was beautiful, the entire property is amazing and the location is perfect, I would stay there again for sure.

Stayed in November 2024

The room was very dark and all the bedside lights were on the one side of the bed making it difficult for the person sleeping on the other side.

The location was excellent and it was always clean and tidy.

Stayed in November 2024

Excellent location. Walking distance to many restaurants, art galleries, museums, shopping. The food at the hotel was excellent. All the staff was very attentive. The room/bed was very comfortable.

Stayed in September 2024

nothing

everything

Stayed in April 2024

The water pressure and hot and cold water taps were complicated

Its coziness

Stayed in November 2023

If you have problem with steps ask for a room in the restaurant area .

The location is great . Quiet at night. The restaurant is very good. The service is A+. Friendly staff. Very clean. This hotel is beautiful.

Stayed in November 2023

The staff , this is not general but tried to contact the property weeks in advance to get information about Día de los Muertos, nobody answered the booking account, by phone they were not helpful, they give all the information wrong. Concierge needs to be improved. We didn’t have water and the receptionist told us at 1 am, “sorry there are no bottles left” where you cannot drink tap water in Mexico. Hopefully the security guy helped us and brought us some bottles. Appart from the security, bellboys and servers, the staff is not helpful and very friendly.

Amazing old Hacienda, and location at its best

Stayed in November 2023

The lighting in the bathroom could have been brighter.

The hotel is beautifully decorated and i loved the atmosphere of the whole hotel. It does give you that Hacienda feeling.

Stayed in October 2023

It could be noisy since it’s in front of the courtyard and the windows and doors do not have insulation. The bathroom door is very hard to close; and when it closes it snaps very loud. There were hairs in the shower’s stall.

Location. It was a few blocks from the city’s center. The room was spacious and comfortable.

Stayed in October 2023

Breakfast was included in our reservation. When we sat down for breakfast we were informed there was a brunch for that day and all the different dishes with no explanation about pricing. When we were finished, they brought us two bills, one with no cost (it corresponded to the included breakfast) and the other corresponding to the brunch with a cost we were supposed to pay there and then. We were taken by surprise as no one had explained that the brunch was independent from the breakfast we had included. The waitress apologised for not informing but no further attention was made towards us for the mistake. It was a pity to end a nearly perfect stay with our family this way, if it hadn't been for this detail it would have been excellent.

The location is ideal, 5 minutes away walking from the centre. The Hacienda is full of charm and authenticity. The rooftop terrace is beautiful, specially in the evening/night. The beds and pillows very comfortable. Very quiet at night.

Stayed in October 2023

Breakfast (brunch) was below average and extremely over-priced.

Stayed in May 2023

the hot water would go in and out while showering, not a huge deal but it’s was every shower, every time

it’s location. it’s beautiful decor and essence of the culture incorporated throughout the hotel

Stayed in April 2023

THE HOTEL WAS FULL OF HISTORY, BEAUTIFUL ART, FURNISHER IS ANTIQUE OVER 100 YEARS. THIS HOTEL IS A JEWEL AND ITS A MUST STAY... NEAR THE PLAZA AND NEAR GREAT PLACES TO EAT. LOVE IT , LOVE IT

Stayed in March 2023