We really enjoyed the atmosphere of the place. There is even a little grove with turtles. The staff was very friendly and always working on keeping the outside spaces clean. The pool was delightful and the view at night from the balcony stunning.

Stayed in August 2025

Luis was always attentive to all I would have needed

Stayed in April 2025

Nothing.

We are repeat customers. Super clean grounds and room. Great hacienda style family run hotel. Pool was immaculate. The whole place is gated and super safe. The style is beautiful and traditional. Nearby is a great sub shop for meals if you don’t have a car.

Stayed in January 2025

Hotel Hacienda Valentina is a charming property with beautiful grounds featuring a pool and various interesting spaces to explore. The rooms are comfortable and well-equipped with air conditioning and spacious antique closets. While some minor details could be improved, the overall stay experience is very pleasant, you can enjoy reading a book in the garden. Location-wise, having a car is recommended as most attractions, restaurants, and shopping areas are about 10 minutes away by car. There are malls and various dining options within easy driving distance.

Stayed in February 2025

The staff was just amazing!

Stayed in December 2024

I would have loved some kind of desk in my room to work (but the owners always let me work at the desk by the pool which was very close to the modem). I would have preferred if the security guard to the privada didn't have loud musing all night during New Year's Eve.

What a wonderful gem. We stayed at the hotel for a few nights over the December holiday. The hosts are wonderful. The swimming pool area is terrific and the outdoor kitchen conducive to cutting down on restaurant bills. Though we did realize, when planning on staying in places that offer cooking facilities, that it is better to bring a few of your own favorite cooking utensils i.e. frying pan, pot, etc. We feared a raucous New Years Eve celebration around the pool but instead we only had to put up with loud music from the security guard to teh privada. This was almost bearable with earplugs so we almost got enough sleep to leave early New Years Day for our return trip home.

Stayed in January 2025

Mm It will be good to have a coffee machine 🫶🏼 but it was ok too went to eat good breakfast closed by.

This was a very cozy and welcoming place. The pool is very clean and comfortable it was literally just us 2 at that time. The garden is beautiful and great beautiful place to sit and relax the cave w/a little natural water pozo was amazing also has a lil chapel you can alway rent for a special occasion it only has 12 rooms private front parking space is an awesome gem 💎 in the middle of Cancun & Tulum very close to Playa del Carmen ❤️

Stayed in August 2024

The room had a mold smell, it was really clean though.

The pool was was one and I liked the outside , it was full of history. People were so nice.

Stayed in July 2024

Nothing to note other than we didn’t have enough time to enjoy it more.

The property was beautiful. The pool was extremely well maintained and crystal clear. The room was reasonably sized. The bathroom was huge. The night manager greeted us personally as we parked. We bought a fantastic baguette sandwich one street north-Ty Special, I think. The personal cenote was lovely.

Stayed in July 2024

The Hacienda is beautiful and the staff is very nice. we would surely recommend it and come again if we are near by. our children enjoyed pool and swam in the night as well so jat lag form Europe was easy to overcome!

Stayed in December 2023

The location is a bit tricky. Not close to any supermarkets or restaurants (but there is a good gas station).

Staff is very nice and the rooms are also great. Nice chill vibe and beautiful garden with lots of plants.

Stayed in December 2023

Adorable grounds. Kind staff. They put a hammock up in our room for the kids and they loved it!

Stayed in November 2023

As this is not a hotel, there is no permanent reception. Be sure to arrange a time for arrival.

Huge room. The property is in a good location just off the main highway with safe, secure parking. Staff are thoughtful. Room was clean and cozy. Would recommend.

Stayed in July 2023

TV and how to communicate with Manger.

location was good, and the parrot elbirdo was friend, my daughter named him during are stay. The staff was friendly and helpful, place was quite and comfortable.. thanks luis.

Stayed in August 2023

Great swimming pool, friendly staff, mini church with senote.

Stayed in July 2023

NO BATH TUB-Like booking.com STATED ON PRINT AT WEBSITE, 'Bathroom with TUB, is the DOLE REASON SE BOOKED THIS PROPERPRTU, but NONE of their rooms have TUBS-and BOOKING.COM's WEBSITE STATES IN BLACK AND WHITE-THAT THIS PROPERTY HAD BATHTUB!

clean

Stayed in March 2023

you should keep in mind that sea is not very close as well as popular restaurants.

bright, clean, very helpful and nice owners. birds were so lovely singing in the morning. :) picturesque and cozy property

Stayed in February 2023

Nothing.

Everything, the room, the facilities and amenities, especially the pool, and the hosts were amazing. Highly recommended.

Stayed in February 2023

no mosquito net by the window preventing us from opening the windows during the night. also, we did not always have hot water. the location is a bit far away from everything relevant in Playa del Carmen (10-15 mind by car)

very nice staff. located in a secure and silent area. our room was comfortable with a nice garden and pool area.

Stayed in February 2023

I can't think of anything. I tend to research a place I'm staying at and where it's located pretty thoroughly. And this checked every one of my boxes.

The pool here is the perfect size. The kitchen is amazing, for someone who enjoys grocery shopping it's only a 10 minute walk away. The bed the huge, the hot water was super hot and never ran out. The owner Louis and his father are wonderful people and make you feel right at home. Very much recommend staying here.

Stayed in February 2023

Wifi kept wavering. I also never had a sound night's sleep because the windows would not lock and though the area and compound feels very safe I am still not accustomed to sleeping in a ground floor room with windows large enough for anyone to climb in if they felt like it. Lots of mosquitoes as well.

The building and compound here is amazing, I just loved it all, the plants and the little nooks and crannies. The room was a lot less visually appealing but very simple and functional. It grew on me as well and was really really huge, lots of space is pretty much the theme. Also, nice to finally get a hotel with a smart TV in the area though you need to have your accounts, there's none offered as part of the package. Family running the place seem really great as well, even helped me print some documents when I needed them last minute. Communication is also really out of the ordinary with super prompt responses before I checked in, a welcome message with directions and a thank you after I left.

Stayed in January 2023

location (next to a highway), you really need a car, no breakfast option (there is a common kitchen though in the garden), reading lamps rarely work

nice garden, nice pool, large rooms, nice balcony, hot water, good wifi, very nice and reliable owner, I left some personal items (inc money, keys, jewellry) in the room and left for a round trip in Yucatan for 2 weeks, the owner preserved them until we went back again

Stayed in January 2023

Water pressure and hot water may run out.

Relaxed atmosphere in an out of town location. Big room. Nice cooking facilities outside. Very friendly owner and family.

Stayed in January 2023

the style is amazing and it feels like you are in the real Mexico! beautiful room, great bed and wonderful staff

Stayed in December 2022