There is a lot of noise at night

I love the location! It is near all the good restaurants, shops and the beach.

Stayed in May 2025

The air conditioning was out when I stayed and because it is so close to many restaurants there was a lot of party noise at night.

The location was fantastic and close to many things. The hotel was beautiful and far exceeded my expectations for the price I paid.

Stayed in March 2025

Proximity to the main discos street..on weekends better bring earplugs if you sleep before 3am.

Proximity to the beach & main shopping/restaurant areas. Short walking distance to ADO bus station.

Stayed in March 2025

The mattress were very hard, very uncomfortable that was the only bad thing

Excellent location great value

Stayed in March 2025

Noise from the balcony on our exterior room. We were warned about this upon check in. Next time we'll book an interior room with a balcony overlooking the courtyard. We also had trouble distinguishing this hotel from the other by the very similar name.

Loved the architecture with the courtyard, live plants, and pool in the center.

Stayed in February 2025

Soundproofing. All windows and doors are made of natural wood in colonial style. Very beautiful, but because of this the soundproofing is not very good.

style of the building and rooms. convenient parking. location.

Stayed in December 2024

Definitely need more towels, couldn’t get a pool towel at all. Shower in my room was difficult to get in and out of.

Location and layout was nice

Stayed in September 2024

A very small elevator. we are a family of 4 and we barely fit.

perfect location

Stayed in July 2024

The rooms on the ground floor are facing the pool which forces one to dim the windows for privacy but when done so, you end up in a dark room with no natural light. The rooms on the upper floor are nice and facing the street.

Very good location; I loved the swimming pool

Stayed in May 2024

The room had quite musty smell so I had to use extra air freshener. Wifi signal was weak. Additional light features will be appreciated.

The Reception check in was extremely professional and welcoming. The location is great. I had a room on the ground floor overlooking the swimming pool - very spacious and with super comfortable beds.

Stayed in May 2024

A little bit to loud due to location near clubs

Cute hotel , nice pool and good location

Stayed in April 2024

Not much of a selection for breakfast, Pillows - would like more pillows and better ones

The employees were very friendly. The location is great. Beds are comfortable.

Stayed in April 2024

We had a specious room with balcony at the street side.

Stayed in April 2024

The last time I stayed here, I got a room next to the pool and it was super loud! A group of tourists were being super loud until 2 am even when quiet hours start at 11 pm. I had to call staff from my room a couple of times before they were able to send the tourists to their room. I think staff should be more strict with quiet hours because not all guests plan to party until sunrise in Playa. Also, my room had a humidity smell, but that was a very minor issue.

I have stayed in this hotel several times before. I like the location, the size of the room, and the size of the bathroom. The hotel is pretty in general.

Stayed in January 2024

Comfortable but dated. Lots of street noise, but that is the trade for great location

Great location

Stayed in February 2024

Our room was facing the street and it was very noisy.

I loved the staff, hotel rooms, cleanliness and location.

Stayed in January 2024

We could hear music pretty loud, it was not disturbing but could be a thing for others

Stayed in October 2023

All was nice and good!

The hotel is more on the expensive side.However,it is worth it for the room you get and the fact that it has an elevator.The AC was really nice.It was central AC.I liked the view from the two balconies in the room.

Stayed in June 2023

pool hours could have been extended further

Stayed in June 2023

The ventillation from the couldn't be turned off even with the assistance of the staff. Maybe because of this, there was a mouldy smell in the room

This hacienda looks really good, the room was big enough with a nice balcony overlooking the pool, and it is close to everything. The receptionist helped us organise a snorkelling trip.

Stayed in March 2023

Noise from other visitors who stayed on a nook infront of our room (was up because of their noise- stayed and chat and laugh until past midnight). They dont care and u deratand even if we openned the room. (group of families more than 10).

Hacienda type, Mexican Vive, close to all eatablishment (downtown Playa del Carmen). Walking distance to Bus going to airport.

Stayed in February 2023

did not get my room cleaned

nice , had elevator big balcony

Stayed in February 2023

Rooms are very dark inside, no daylight, I felt locked up- only the rooms towards the street have daylight. Upon arrival had to wait more than half hr for check-in. Receptionist had to take care of another place too. After waiting one hr in line for passport control, another half for the bus ticket, the bus ride (all after a transatlantic flight) this was just the top. No wifi in the room, a hotel nowadays should invert in room wifi, not only offer it in common areas.

Spacious room, clean, centric. I do not complain about the music at night. Pl- del Carmen is a party place. If you want to have it quiet do not go there or stay away from the center. It is ones own decision to got there or not!!! Nice pool to use.

Stayed in December 2022

good location, good price and comfortable

Stayed in December 2022