Reviews of Hotel Hacienda Cola del Caballo

The gardens, the views and location.

It looks kind like old.

Peacocks roaming freely, 2 pools, and hike to waterfalls. There is also an awesome view of the town below.

A few roaches, pools were not so clean.

The area is lovely, all nature.

The hotel is very old, they don't have ice, TV is obsolete with not even 1 channel to view, the beds are super uncomfortable, the room smells humidity, we went out of electricity twice and no intentrent connection all night, when we had internet the connection was bad. The room did not have simple stuff like other hotel such as ice, microwave, fridge, glass. The price was also not honored, not much difference but not honored.

Location was kinda beautiful

Everything else, the hotel might have been nice at some point in the 80s

NOTHING WAS TERRIBLE EXPERIENCE WORSE HOTEL I EVER STAY , only good thing was location near nature but facilities , cleanniless, service , outdated, really bad experience pls don’t stay there

Location near nature and cola de caballo but hotel is really bad

Location

No towels, had to go.to.rexeption and request. Previously used banquets from previous guest hidden in room drawers.

Absolutely nothing didn't even get a chance to enjoy it

When we arrived at the front desk the staff was very friendly we received our key went up to our room immediately walking into our room we noticed smell of mold and humidity. We were very tired so we try to overlook it I got into the shower and on my way out of the shower I noticed we had no towels in our room so we had to call asking for them to bring towels that never arrived to the room due to the following situation I'll lay down in the bed with my husband and in less than 5 minutes we started feeling itchy we removed the comforter and realize the bed was infested with bed bugs we collected about four to five of them to show the staff so they knew that we weren't lying about our complaint. In less than 5 minutes both my husband and I were covered in bed bug bites. Leaving us with no choice but to request a refund and having to find another place to stay which was very difficult.

location is very nice with great panoramic views

General room low maintenance, old rooms, very bad beds & pillows, towels super old and looked dirty, gum stuck on wall, expensive price for a hotel with that many deficiencies. Had enough with one day stay.

the outside and locations are real good nice views and some exotic wild animals

the inside facilities were dirty, find used towels on the porch and some cigarette filters on the floor, the bed clothes had a bad smell and the entire room smell bad , I complained about it they gave us another room but, it had the same smell We tried to stay but went to buy some cleaning supplies and some deodorant, decide to cancel over the phone the lady on the front desk hang me up on the phone twice

Thought the price was good but after checking in. They had a better weekend deal available.

Place needs major attention in every aspect.

location

furniture is old and not taken care of.

Location and view.

Rooms need to have more attention as to cleanliness and maintenance. So disappointed that asked for either refund or change of room, but since it was non refundable was giving another room same bad environment as first. So very disappointed.

Breakfast it’s ok and the garden and the view of the mountains is beautiful

the beds need to be changed they are very old and they must improve the rooms, everything is already in poor condition.