the only think that they should improve is that the supposed to support the guest when they are leaving the place and going back to the airport, as there is no Uber, and dident know what to do, we had to pay 3500 pesos to reach the airport (30 min from the hotel) in my opinion to much, i know is not mistake of the hotel, but this service (not free but to pay the right amount) could be helpful for the guests.

nice place nice venue, nice staff, good food amazing place where to relax and to enjoy with small kids and family, would love to go back again there

Stayed in August 2025

Beautiful and spacious

Stayed in February 2025

Not the best beach but we knew that when we booked.

plenty of options include great room service

Stayed in March 2023

Make sure you make reservations for dinner ahead of your trip, unless you want to eat after 8:00 pm.

Super friendly staff. Grand Class suites were awesome. Food and drinks were good. The entire property is spotless.

Stayed in December 2022

Hotel surroundings from the beach

Food

Stayed in November 2022

The building we stay probably next to hotel techinical spaces, 24 hour very loud noice and since night is calm voice feels like double. Main restaurant with open buffet is below the avarage

Rooms are very comfortable, staff is always ready to asisst

Stayed in January 2025

All the restaurants are pre booked. They advertise their great restaurant as part of the all-inclusive, but unless you book 6 monthsin in advance, you will not be able to enjoy the popular once. The beach is not good. Rocks and sea weeds, and the view is blocked by some artificial construction that they made to block the waves. If a great beach is important to you, look for some other resorts.

Great food and great service.

Stayed in December 2024

everything was in tip top condition and can’t fault the property.

the venue is amazing and all the staff where very welcoming, engaging and genuinely cared about how your stay is to see if there is anything they can do better.

Stayed in December 2022

Food was not very remarkable, most breakfast and lunch options are generic buffet offerings that you'd find in mass market all-inclusive options. There are a couple of fancier offerings in the largest buffet restaurant, but the quality wasn't great. Dining options were supposed to be finer, but out of the ones we tried, only the Michelin star restaurant stood out, with the Italian restaurant being fair but nothing remarkable and the Asian restaurant felt a bit like a PF Chang's. The beachfront was quite disappointing, the sand was lovely but the sea level is ridiculously low and it's a very rocky walk. There was an algae invasion while we were there, but you can't blame the resort for that. There really aren't a lot of things to do in the hotel, most of the families just hung out by the pool. For a pool holiday, it's terribly expensive, and despite the price tag, it's really not a high-end resort, so it ends up being a pricier mass market all-inclusive on their amenities and food quality, with high-end level service. They should really look to cruise entertainment/activities for inspiration. The bike tour could have been a highlight, but due to a recent hurricane, the original route taking you through the jungle was replaced with a loop around the concrete road (the same route that shuttle vans do...) What was very annoying was how pool employees allowed guests to abuse pool lounger/seating hoarding. Guests would tip to keep their spots saved for the day/duration of their stay. This made using the adult-only pool particularly annoying, since it's a very small pool and having a large family do this, takes out one third of the seating/lounging options. One thing that was very uncomfortable was the service protocol when employees found themselves walking towards guests, as they all took to the edges of the path, stopped to let you through and smiled.

Service is great, you have a dedicated concierge and most employees do their best at making sure you're having a good time. There is a Michelin star restaurant, the food and the experience is good, but it's tough to get a table, it shouldn't have been this frictionful when you are already paying such a high daily rate. The spa water circuit is brilliant. No drunken antics, which is always appreciated when alcohol is part of an all-inclusive rate.

Stayed in July 2025

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Stayed in July 2025

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Stayed in April 2025

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Stayed in April 2025

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Stayed in October 2024

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Stayed in June 2024

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Stayed in May 2024

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Stayed in March 2024

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Stayed in December 2023