Cleaning of the room was inconsistent. Had to call several times to have it done.

Loved our room location right on the beach. We had a first floor rio With large patio.

Stayed in March 2025

The buildings need renovation, cleaning was not OK - the hall infront of our room was not cleaned once in a 9 days stay. The smell in the toilet was horrible, but there are doors, so managable. The toilet was leaking.

Food was great, location - by the beach, that was cleaned every day, staff was friendly and professional. Free parking for the car, good service.

Stayed in March 2025

The beach has been beaten up and the sea weed was bad

The access to the ocean

Stayed in February 2025

A lot of things need to be taken care of by the management. Rooms and room buildings desperately need renovation. Some units close to ours were so old and poorly maintained that they are no longer habitable and available for rent. Our wooden room balcony felt unstable and unsafe. Sliding mosquito nets full of holes and not closing properly (luckily no mosquitos during our stay though). Bathroom had plumbing and drainage issues. Bathroom had also a glass wall that the screws holding it together seemed out of place and ready to fall apart. Towel collection point was too far away from the beach, a 2nd point by the beach would be optimal. Kids area needs expanding, feels rather miserable. Fast food area next to the kids zone needs some serious cleaning. Cocktails rather poorly executed and tasteless.

Serene and quiet ambience. Good sized rooms combined with some of the best sea views I've ever had staying in a hotel. Comfortable large beds. Wifi was good. Food was plenty, large selection and tasty (considering the price tag). Good selection of different venues and restaurants. Many pools to choose from. Well kept and clean gardens and beach. Beach is picture perfect (in front of the hotel and towards the South-Northern end is more rocky) . Sea offers some great snorkeling, lots of fish and stingrays (water shoes will come handy, lots of rocks and crushed coral on the sea bed). No big waves - reef engulfed beach. Value for money considering the prices in the area. Hotel offers parking spaces and is conveniently located close to Akumal Beach (6min drive) and Tulum (24min drive)- shuttle golf cart from the parking /entrance toward the hotel lobby. Hotel seems like is being renovated/expanding. Hotel staff doing the best they can, kind, friendly and eager to help (majority of the time).

Stayed in January 2025

Beaches were small and rocky The resort was in various stages of disrepair. The AC didn’t work;, after a heavy rain there was flooding in the room

Size and location

Stayed in December 2024

The front desk staff was horrible. We had to ask for things 5-6 times, and even then, we sometimes didn't get even the simplest of requests taken care of. For example, my wife had a little first aid need; she waited 15 minutes after being told they'd take care of it before she finally just blew it off. Also, we asked for room blankets about 6 times before it finally happened on the 3rd day. There were many aspects of the place falling apart. Doors slamming shut that a simple repair could have solved, sinks that were clogged, the room safe went bad a couple of times. We had ceiling leaks in our room that left pools of water on the floor, which were of course dangerous/slippery.

The food was very good. The beach location was great. The coffee shop was fantastic, and the woman working there was a jewel. The people working the restaurants were very nice. Bartenders did a good job. The karaoke lady/people were good. There was a good selection of alcohol drinks.

Stayed in December 2024

The building and facility needs some love. Seems the operations of the venue need to be updated

The food and the value were great.

Stayed in December 2024

The hotel does need some updates. There were noticeable stains in our bathroom—not dirt, but marks on the bathtub and toilet. Considering it’s a beach resort, it would benefit from having adequate hooks or racks for drying swimsuits. Additionally, there aren’t enough chairs on the beach. Guests would arrive as early as 7 a.m. to place towels and reserve spots but wouldn’t return until around noon. Unfortunately, the staff didn’t enforce any policies to address this issue.

The beach in front of the hotel is beautiful—you can snorkel and see various kinds of fish. They offer different activities every day, and you can borrow kayaks and stand-up paddleboards. The food was generally good. The fish tacos at the Miramar restaurant are AMAZING. We went two nights in a row, with the second visit solely to enjoy the tacos. However, the Italian restaurant was VERY disappointing. We waited almost an hour for our food, and when it finally arrived, it was bad. The staff is nice and friendly. The bedroom was spacious, and the bed was very comfortable.

Stayed in December 2024

Service at the all inclusive could have been better. Fee for some of the restaurant was odd given there was not a lot of variety. The beach appears to have been washed away with the hurricanes so there was not a lot of beach and what little there was was crowded. There were not a lot of people but it was crowded.

snorkeling was good. getting in and out of the water was difficult due to coral on the beach.

Stayed in December 2024

Snorkeling

Stayed in December 2024

staff sometimes not very frendly

the ocean

Stayed in July 2024

Couldn't book onto restaurants even 10 days before! Went on app but most restaurants already booked up, very disappointing. Alcoholic drinks not of a great standard and no fresh juices, all sugar free concentrated stuff

Beautiful resort, rooms clean, food overall very good

Stayed in May 2024

Not a good cleaning system in the main pools. However, we are here because of the perfect white sand beach and crystal-clear Caribbean seawater;)

Awesome quality food in restaurants. DosLoonas Italian restaurant made The best ever I eat the pizza. The beach is perfect. No much deep with coral fishes and low waves literally natural salty pool.

Stayed in July 2024

One small elevator took forever to get upstairs or downstairs

Property was ok

Stayed in April 2024

The pool water did not look every clean. The beds were very close to one another.

We arrived around 1pm and we were accommodated fairly quickly.

Stayed in May 2024

Our bathroom flooded our room on the last day due to a faulty toilet tank…service from the front desk for this was extremely slow and difficult. We ended up showering in a flooded room after waiting almost 30 minutes for a staff member to take us to a dry room to shower. Water was limited to 6 bottles daily for 3 people sharing a room. We asked for the pop and beer to be removed from our room fridge and replaced with water however this did not happen.

The beach was gorgeous and fabulous for swimming. Nice peaceful spot to relax.

Stayed in April 2024

The rooms are a little run down. We couldn’t get Pesos from the ATM, so get cash before you come so you can tip the friendly, hardworking staff. Be prepared to pay high cab fares to go anywhere.

Great part of the beach. Excellent value for the price.

Stayed in January 2024

In an all inclusive facility that staff put banknotes on the counter suggesting you give a tip. It’s disgusting and humiliating. We suggest the hotel suppresses that kind of behavior. Paying 350 dollars per night the hotel should be able to pay decent salaries to the staff.

Not much

Stayed in January 2024

The hotel has two completely different areas the old one which is quite bad and a new modern area which is quite good. We stayed in the new area after complaining that we won’t accept the poor standard of the old room where we were supposed to stayed. Make sure you avoid this area

It’s a big resort but old if compared with others in the area, nevertheless price is also quite bellow, so if you want to avoid expensive of the other resorts this may be a good option Beachfront location

Stayed in November 2023

They are veey strict with check out time

The eoom had all amenities needed

Stayed in November 2023

The food is average. We mostly pay for the beach, the rest of the hotel is average. If I didn’t pay the low season price it would not habe been worth it for me. I did not like the drinks.

At the Beach, proper sun chairs, variety of restaurants, nice pools (4).

Stayed in October 2023

The pool is small and It gives the impression the water is dirty

The property is really nice

Stayed in August 2023

Great hotel 🤗

Stayed in April 2025

That no one mentioned that the property is closing down for renovation. And the restaurants were limited. No options for food. And after 10:30 bars are closed and no entertainment

The food was ok

Stayed in May 2025