Reviews of Grand Oasis Tulum Riviera - All Inclusive 4 stars
Km 251 Carreterra Federal Chetumal, 77780 Akumal, Mexico
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Reviewed: 28 May 2025 · Stayed in April 2025
Verified reviewGreat hotel 🤗
Dear Eva, We appreciate the time you have taken to share such nice and detailed comments about our hotel. It is a real honour to know that we have fulfilled all your expectations and that you were able to enjoy the facilities, as well as the gastronomic variety, but above all the excellent service provided by all our staff, making your holiday an unforgettable experience. We hope to have the honor of welcoming you once again in the future. Best regards, Ricardo de la Paz.
Dear Eva, We appreciate the time you have taken to share such nice and detailed comments about our hotel. It is a real honour to know that we have fulfilled all your expectations and that you were able to enjoy the facilities, as well as … Show more
Reviewed: 18 May 2025 · Stayed in April 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewThe food was ok
That no one mentioned that the property is closing down for renovation. And the restaurants were limited. No options for food. And after 10:30 bars are closed and no entertainment
Dear Carlos, Firstly, please allow us to thank you for your preference for our hotel. We are pleased to know you found the food satisfactory. At the same time, we value your observations regarding the limited dining options and the availability of entertainment, which will be shared with the relevant departments as part of our ongoing efforts to enhance the guest experience. We hope to have the opportunity to welcome you back in the future. Kind regards, Ricardo de la Paz.
Dear Carlos, Firstly, please allow us to thank you for your preference for our hotel. We are pleased to know you found the food satisfactory. At the same time, we value your observations regarding the limited dining options and the availab… Show more
Reviewed: 2 May 2025 · Stayed in May 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewAbsolutely nothing
Staff, rooms, seems like 95% of the staff was very rude and made guest who spoke Spanish first priority
Dear Hall, Thank you for taking the time to share your experience with us. We regret that your stay did not meet your expectations. Your observations regarding the service and overall experience have been noted and will be shared with the appropriate departments for their review, as part of our commitment to continuously improve the quality of the service we offer to all our guests. We sincerely appreciate your feedback and the opportunity to learn from it. Sincerely, Ricardo de la Paz.
Dear Hall, Thank you for taking the time to share your experience with us. We regret that your stay did not meet your expectations. Your observations regarding the service and overall experience have been noted and will be shared with the … Show more
Reviewed: 23 April 2025 · Stayed in April 2025
Verified reviewbreakfast was cold almost everyday and lacked in flavor
I didn't like that they made no attempt to clean our rooms, had a broken a/c remote and had to find someone to help me using google translate since the staff barely spoke English.
Dear Franklin, Firstly, please allow us to thank you for your preference for our hotel. We are very sorry for not meeting your expectations and please accept our sincere apologies; we assure you that we have forwarded your comments about the room, and customer service to the appropriate departments to work on the issues you encountered, and thus continuously improve the service we offer to our guests. We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing. Kind regards, Ricardo de la Paz.
Dear Franklin, Firstly, please allow us to thank you for your preference for our hotel. We are very sorry for not meeting your expectations and please accept our sincere apologies; we assure you that we have forwarded your comments about t… Show more
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewReviewed: 16 April 2025 · Stayed in April 2025
Verified reviewReviewed: 11 April 2025 · Stayed in April 2025
Verified reviewReviewed: 11 April 2025 · Stayed in March 2025
Verified reviewLoved our room location right on the beach. We had a first floor rio With large patio.
Cleaning of the room was inconsistent. Had to call several times to have it done.
Dear Amy, Thank you for taking the time to share your comments with us. It's a pleasure to know that you enjoyed the beautiful scenery of the Mexican Caribbean from the comfort of our rooms. We regret that your room cleaning was not up to our standards. We will forward your comments to the appropriate department so we can immediately follow up, implement new procedures, and ensure guest satisfaction. We sincerely hope this is not your last visit, and we remain at your service to make your next stay a memorable experience. Best regards, Ricardo de la Paz.
Dear Amy, Thank you for taking the time to share your comments with us. It's a pleasure to know that you enjoyed the beautiful scenery of the Mexican Caribbean from the comfort of our rooms. We regret that your room cleaning was not up to … Show more
Reviewed: 1 April 2025 · Stayed in March 2025
Verified reviewFood was great, location - by the beach, that was cleaned every day, staff was friendly and professional. Free parking for the car, good service.
The buildings need renovation, cleaning was not OK - the hall infront of our room was not cleaned once in a 9 days stay. The smell in the toilet was horrible, but there are doors, so managable. The toilet was leaking.
Dear Irena, It gives us great pleasure to know that you enjoyed your stay with us. We are pleased to hear that you had an overall good experience during your holiday and that you were able to enjoy the facilities and amenities we offer to all our guests. We also appreciate your feedback on areas where we can improve so that the experience meets your expectations. We hope to have the honor of welcoming you once again in the future. Best regards, Ricardo de la Paz.
Dear Irena, It gives us great pleasure to know that you enjoyed your stay with us. We are pleased to hear that you had an overall good experience during your holiday and that you were able to enjoy the facilities and amenities we offer to … Show more
Reviewed: 26 March 2025 · Stayed in March 2025
Verified reviewI was given a room which was full of cob webs, and they refused to switch me, we had to get someone to come in and clean them. The fridge didn’t work, the phone didn’t work so we had to walk all the way to the lobby to get help. Thank goodness it was only one night, they Didn’t accommodate any of our requests, separated our group to different buildings. The only good thing was the beach, which you can experience anywhere else. The food was mediocre and the staff were not very friendly. They all seemed tired and over it, like I was a bother. The pool is boring and the drinks were not good. Definitely will never return to this place.
Dear Laura, Thank you for share your comments about the recent stay. It is unfortunate that the experience didn't meet your expectations. We are sorry to hear that your experience was not entirely satisfactory, we apologize for the inconvenience you had in the room, however we appreciate your comments on the details you found so that we can fix them as soon as possible and avoid future complaints. Once again, we offer you our sincere apologies and we hope you can give us another opportunity to welcome you again in the future to change your perception of our service. Kind regards, Ricardo de la Paz.
Dear Laura, Thank you for share your comments about the recent stay. It is unfortunate that the experience didn't meet your expectations. We are sorry to hear that your experience was not entirely satisfactory, we apologize for the inconve… Show more
Reviewed: 25 March 2025 · Stayed in March 2025
Verified reviewReviewed: 22 March 2025 · Stayed in March 2025
Verified reviewBeach and some employees
Did not get room in the pictures, what we paid for. Room very worn out, sliding doors rusty, food scraps in cupboards. Could not see out windows because so dirty. I could go on.
Dear Mike, Thank you for sharing your feedback about your recent stay. We are pleased to hear that you enjoyed the beach and found some of our employees to be positive. However, we are deeply concerned about the numerous issues you encountered with your room. We apologize for the worn-out condition of your room, the rusty sliding doors, the food scraps in the cupboards, and the dirty windows. These are unacceptable conditions, and we are addressing them immediately with our housekeeping and maintenance teams. We will be conducting a thorough inspection of the rooms to identify and rectify any issues. We reiterate once again our sincere apologies and we hope you give us the opportunity of welcoming you back shortly. Sincerely, Ricardo de la Paz.
Dear Mike, Thank you for sharing your feedback about your recent stay. We are pleased to hear that you enjoyed the beach and found some of our employees to be positive. However, we are deeply concerned about the numerous issues you encoun… Show more
Reviewed: 23 February 2025 · Stayed in February 2025
Verified reviewSome of the staff were very friendly Seats by the beach were peaceful
The food was terrible , I was there 10 yrs ago and i remember the food was incredible back then . This person on the front desk helping us on our check out was very rude and in a very bad mood
Dear Erika, Firstly, please allow us to thank you for your preference for our hotel. We are pleased to hear that you found the beach seating peaceful and that some of our staff provided you with friendly service. On the other hand, we regret that the food did not meet your expectations and that your check-out experience was not as welcoming as it should have been. Your comments are valuable to us, and we will share them with the relevant teams to continue improving our service. We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing. Kind regards, Ricardo de la Paz.
Dear Erika, Firstly, please allow us to thank you for your preference for our hotel. We are pleased to hear that you found the beach seating peaceful and that some of our staff provided you with friendly service. On the other hand, we regr… Show more
Reviewed: 11 February 2025 · Stayed in February 2025
Verified reviewReviewed: 10 February 2025 · Stayed in February 2025
Verified reviewThe access to the ocean
The beach has been beaten up and the sea weed was bad
Dear John, Thank you very much for taking the time to share a score of our hotel, it is very important for us to know the opinion of our guests. We look forward to receiving you again on your next visit. Best regards, Ricardo de la Paz.
Reviewed: 22 January 2025 · Stayed in January 2025
Verified reviewSerene and quiet ambience. Good sized rooms combined with some of the best sea views I've ever had staying in a hotel. Comfortable large beds. Wifi was good. Food was plenty, large selection and tasty (considering the price tag). Good selection of different venues and restaurants. Many pools to choose from. Well kept and clean gardens and beach. Beach is picture perfect (in front of the hotel and towards the South-Northern end is more rocky) . Sea offers some great snorkeling, lots of fish and stingrays (water shoes will come handy, lots of rocks and crushed coral on the sea bed). No big waves - reef engulfed beach. Value for money considering the prices in the area. Hotel offers parking spaces and is conveniently located close to Akumal Beach (6min drive) and Tulum (24min drive)- shuttle golf cart from the parking /entrance toward the hotel lobby. Hotel seems like is being renovated/expanding. Hotel staff doing the best they can, kind, friendly and eager to help (majority of the time).
A lot of things need to be taken care of by the management. Rooms and room buildings desperately need renovation. Some units close to ours were so old and poorly maintained that they are no longer habitable and available for rent. Our wooden room balcony felt unstable and unsafe. Sliding mosquito nets full of holes and not closing properly (luckily no mosquitos during our stay though). Bathroom had plumbing and drainage issues. Bathroom had also a glass wall that the screws holding it together seemed out of place and ready to fall apart. Towel collection point was too far away from the beach, a 2nd point by the beach would be optimal. Kids area needs expanding, feels rather miserable. Fast food area next to the kids zone needs some serious cleaning. Cocktails rather poorly executed and tasteless.
Dear Konstantinos, Thank you for taking the time to share your feedback on your recent stay with us. We appreciate you highlighting the positive aspects of your experience, such as the serene ambiance, beautiful sea views, comfortable rooms, and the variety of dining options. We are also glad to hear that you enjoyed the snorkeling and found the hotel to be good value for money. We sincerely apologize for the shortcomings you encountered during your stay. We understand your concerns regarding the condition of some rooms, the safety of your balcony, the bathroom issues, the towel collection point, the kids' area, and the quality of the cocktails. We are actively working to address these concerns. Your feedback is invaluable to us as it helps us identify areas for improvement. Thank you again for choosing to stay with us. Kind regards, Ricardo de la Paz.
Dear Konstantinos, Thank you for taking the time to share your feedback on your recent stay with us. We appreciate you highlighting the positive aspects of your experience, such as the serene ambiance, beautiful sea views, comfortable room… Show more
Reviewed: 20 January 2025 · Stayed in January 2025
Verified reviewReviewed: 12 January 2025 · Stayed in January 2025
Verified reviewIn front of the beach with a nice reef.
The staff very low motivated. Long waits for the food in the restaurants. The facilities look dirty and with low maintenance. One day we didn’t recieve housekeeping. The parking is way too far, but at least the transportation was fast. Few seats on the beach, and the main swimming pool is too far from the beach.
Dear Urain, Thank you for taking the time to share your experience at our hotel. We are pleased to hear that you appreciated the beachfront location and the reef. However, we regret that other aspects of your stay did not meet your expectations. Your comments regarding staff motivation, waiting times in restaurants, maintenance of the facilities, and housekeeping services are valuable to us. Please know that we will share your feedback with the relevant teams to address these concerns and improve our services. We appreciate your constructive feedback, and we hope you consider visiting us again in the future to experience the improvements we are committed to making. Best regards, Ricardo de la Paz.
Dear Urain, Thank you for taking the time to share your experience at our hotel. We are pleased to hear that you appreciated the beachfront location and the reef. However, we regret that other aspects of your stay did not meet your expectat… Show more
Reviewed: 10 January 2025 · Stayed in January 2025
Verified reviewThe beach location and Antonio, the only and most attentive waiter during our stay.
Old hotel with much needed face lift all over the premises, mediocre food and service in general.
Dear Manuel, Firstly, please allow us to thank you for your preference for our hotel. Thank you to let us know that you took advantage for our great location,the beautiful beach and the service provided for Antonio, we will congratulate him for his good work. On the other hand, we regret that the experience didn't meet your expectations, however, your comments we will share with the corresponding departments to improve our service. We reiterate once again our sincere apologies and we hope you give us the opportunity of welcoming you back shortly. Kind regards, Ricardo de la Paz.
Dear Manuel, Firstly, please allow us to thank you for your preference for our hotel. Thank you to let us know that you took advantage for our great location,the beautiful beach and the service provided for Antonio, we will congratulate hi… Show more
Reviewed: 10 January 2025 · Stayed in December 2024
Verified reviewBeach
1) Lying photos: the place publishes on this platform places that don't really exist, such as leisure areas, kids space, don't actually exist! absurd and deceitful! 2) the hotel charges a fee of 555 MX on check in , and that could not be according to the platform's policy 3) practically all employees are not happy at work, consequently providing poor service. 4) hotel does not respond to messages before, during or after the stay
Dear Fernanda, Thank you for taking the time to provide us with your feedback. We deeply regret that your experience did not meet your expectations and appreciate your honesty in highlighting areas where we can improve. We are sorry to hear about your concerns regarding the service provided by our team and all the facilities. We regret that you were left with this perception of our service, however it is important to mention that all our rates and taxes are confirmed at the time of booking. The environmental tax is a governmental provision which is used for the sanitation of beaches and preservation of flora and fauna. Your observation about the demeanor of our staff is also noted, and we will address this internally to ensure a more welcoming and attentive atmosphere for all our guests. We value your feedback and assure you it will help us refine the experience we offer. Warm regards, Ricardo de la Paz.
Dear Fernanda, Thank you for taking the time to provide us with your feedback. We deeply regret that your experience did not meet your expectations and appreciate your honesty in highlighting areas where we can improve. We are sorry to hea… Show more
Reviewed: 9 January 2025 · Stayed in January 2025
Verified reviewFor Tulum the BEACH is good.
Place is in disrepair - rebranded from another place
Dear Michel, Thank you very much for taking the time to share comments about our establishment, thank you for letting us know the inconveniences you had so we can enforce and improve the service, as your comfort and satisfaction is really important to us. Best regards, Ricardo de la Paz.
Dear Michel, Thank you very much for taking the time to share comments about our establishment, thank you for letting us know the inconveniences you had so we can enforce and improve the service, as your comfort and satisfaction is really i… Show more
Reviewed: 7 January 2025 · Stayed in January 2025
Verified reviewReviewed: 7 January 2025 · Stayed in January 2025
Verified reviewGorgeous pool area. Beautiful beach. Dinner restaurants were excellent.
Dear Catherine, It is a pleasure to know that you have enjoyed your vacations in our hotel and that you received such excellent service. We appreciate your kind comments and that you have been able to enjoy our nice pool, as well as, the comfortable rooms, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home. We hope to have the honor of welcoming you once again in the future. Kind regards, Ricardo de la Paz.
Dear Catherine, It is a pleasure to know that you have enjoyed your vacations in our hotel and that you received such excellent service. We appreciate your kind comments and that you have been able to enjoy our nice pool, as well as, the c… Show more