The beach is dirty with see weeds they dont clean out. We couldn’t even go in the ocean. We had to go to a public beach

It’s a huge resort.

Stayed in August 2025

We went there for our 30th wedding anniversary. They told me that they will have wine and cake in our room when we arrived. But when we got to our room nothing in our room. I msg them what happened to our wine. Then they put the wine and cake after I msg them. Our excitement turn to disappointment.

Location

Stayed in August 2025

Access to restaurants was an issue. Long waiting lines, some restaurants ask for pre booked reservations and some closed early. The rooms could be better. The room service was not very good.

Location

Stayed in August 2025

The restaurants are exclusive for the members and the people who book in the Pyramid only. so it’s kind of tricking u when u book So the all inclusive is to only two buffet The beach is full of seaweed and they didn’t clean the the sand area. Rooms are not clean much. In general the hotel is old and they’re not updating anything.

There’s so many restaurants, the pool is big and there’s so much space

Stayed in August 2025

Old buildings/ unfriendly staff/no clean

The room

Stayed in July 2025

The different food. I had food poisoning. It was as if you all inclusive it was the bottom of the barrel food.

All the different buildings. Property always had entertainment.

Stayed in July 2025

I had a foot injury. During check in we asked for a room close to the elevador, they couldn't move me and a day later had to rent a wheel chair. The facilites were not adapted for dissable people. If you are not a black member you can only dine in buffet restaurants. There was no room service. Only 2 elevators for tower and most of the times 1 was out of service.

We were upgraded to a Junior Suite The attention in the buffet restaurants was really nice, they were always passing by, refilling our drinks.

Stayed in July 2025

I didn’t like that because they do have a lot going on they’re not offering quality food or service. Since it’s more affordable for families it’s over crowded with people which seems like employees are overworked which in return causes some of the to have bad attitudes. All the hostesses at the restaurants were on their phones while other employees had their hands full. My room was not properly cleaned and I also had a $20 bill and a casino token of $50 missing.

I liked that there’s a variety of things to do, property is not the most cleaned or luxurious but it’s still nice.

Stayed in June 2025

I couldn't eat breakfast because they served pork

Water

Stayed in July 2025

Saw couple roaches at the buffet, they wouldn’t allow me to take some food to my room, food was not great at all, ice cream was nice though.

The beach club is super fun, although I bought a bottle of champagne to be able to use the beds. Too bad it’s open until only 6pm

Stayed in June 2025

Was late on replacing towels, soap, and wash cloth, when it rained water flooded into da room causing a few of my belongs to get wer

Food, property was beautiful, can use some renovation

Stayed in June 2025

The food options are very limited. The buffet serves almost the same thing every day, with very few choices and low quality. No one helps you with your luggage to take it to your room. The TVs don’t have internet access. It’s the only hotel that doesn’t allow Uber to pick up guests—it seems like they have some kind of deal with the taxi drivers. The service isn’t great either.

The pools and the view.

Stayed in June 2025

The majority of the restaurants were closed or required 24 hour advance reservations so we were limited to 2 restaurants since we were only there a short stay.

I liked the private beach area.

Stayed in April 2025

Long line for dinner, very slow elevator, nightclub closes at midnight

Stayed in May 2025

It was a party hotel. Older building with the slowest elevator. The hotel was huge and it was very difficult to find our room.

Amenities and ocean front were great!

Stayed in May 2025

Too crowded, long queues for everything. The basic plan is very mediocre. If your want to enjoy your stay opt for the higher packages

I like the food and the drinks

Stayed in May 2025

Food options around the pool and casual dining. Tip jars everywhere

Room was dated but clean. Doors have a good gap around them and since the halls are all solid tile echoing through the building is common. The water at the beach was amazing from the color to the temp. Restaurants were decent.

Stayed in April 2025

Staff is not friendly at all. Alcohol is low quality.

Access to beach and pool are amazing!

Stayed in April 2025

Checkin was a massive hassle using booking.com. save yourself the hassle and time by booking directly with the hotel. My wife also got food poisoning so be aware of what you eat at the buffets.

Staff was great. Entertainment was great. Pool was great.

Stayed in April 2025

They take too long and giving us the room , we LOST 2 Hours plus of the day and we reserved only One night so they should be aware of that! To be fast compared to ppl who’s gonna stay for a week or so

Stayed in March 2025

The room was super dated, no fan in the bathroom, no full length mirror, the only mirror was in the bathroom. The glass window beside the toilet was see through. The toilet didn’t have its own door so it was hard to have two people in the bathroom. The balcony is mostly for looks because you really couldn’t sit on it. They didn’t give us enough towel for the beach and the towel booth would only give us two even though there was 3 of us. Most of the loungers on the beach were broken. There is massive rocks along the shore of part of the beach. There should have been signage for that because I cut my foot pretty badly. There wasn’t enough bar tenders for the amount of guests. And there was never a drink menu or a daily featured drink.

We had upgraded our band to pyramid and thought the food was fantastic, there was always lots to do and the environment was super up beat. The food at careyes was by far the best dining experience. And we loved the fresh coffee at the cafes

Stayed in February 2025

My experience was ok many workers did not speak English and I asked for accommodation for a disabled person and they showed no accommodation to me for that. It is a all inclusive resort, but my family and I were not able to go to all restaurants or surrounding areas without different bands.

Stayed in February 2025

Food and drink options with "only" a blue wristband were limited. Snack bars and bars had supper long lines most of the time for just mediocre stuff. Would have expected more fresh and local food rather than pizza, fries and burgers .. Reservations for better places were only possible for multiple days ahead - well we didn't even stay that long

Location was great, clean beach and great water color. Hotel was in decent condition. Staff was usually nice and attentive.

Stayed in February 2025

there are three tiers of rooms, just remember if you get the lowest price wristband you are very limited to food options, you get what you pay for. food was very average.

the property is huge! really cool property with a lot of variety, loved the swim up bars in the pool.

Stayed in February 2025