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Reviews of GRAN ALCÁZAR HOTEL BOUTIQUE

Avenida Venustiano Carranza 756, 78233 San Luis Potosí, Mexico

#2 of 72 hotels in San Luis Potosí

Guests' Choice

Review score

Based on 33 hotel reviews

9.4

Score breakdown

  • Cleanliness

    9.6

  • Comfort

    9.4

  • Location

    9.5

  • Facilities

    9.3

  • Staff

    9.7

  • Value for money

    9.4

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 24 August 2025

    9.0
    Great little hotel near center
    • Leisure trip
    • Family with young children
    • Standard Double Room with Fan
    • Stayed 1 night
    • Submitted via mobile

    Due to the centric location stopping in front of the hotel with your car is tricky, and the parking lot is 2 blocks away and costs extra (in my case 100 pesos.)

    Very friendly owners, great breakfast, comfortable beds, very centric location.

    Stayed in August 2025

  • Reviewed: 1 April 2025

    10
    Fantastic stay with exceptional hospitality!
    • Leisure trip
    • Family with young children
    • Standard Double Room with Fan
    • Stayed 2 nights
    • Submitted via mobile

    I wish we could have stayed longer.

    My family and I had an amazing stay at this hotel! The location was perfect, allowing us to easily explore the beautiful colonial charm of the city. The rooms were impeccably clean, spacious, and incredibly comfortable, blending the historic ambiance with modern conveniences like WiFi, air conditioning, hot water, and ultra-cozy beds. One of the highlights of our stay was the delicious breakfast each morning, featuring fresh coffee, orange juice, and a variety of tasty options that started our day off right. However, what truly made our experience unforgettable was the warmth and hospitality of Mr. Carlos and his wife. Their attentiveness and kindness made us feel right at home. They went above and beyond to ensure we had everything we needed, making our stay both comfortable and memorable. If you’re looking for a place that combines charm, comfort, and outstanding service, this is the perfect choice. We highly recommend it and would love to return in the future!

    Stayed in April 2025

  • Reviewed: 21 August 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Double Room with Fan
    • Stayed 1 night
    • Submitted via mobile

    This is an amazing place to stay

    Stayed in August 2024

  • Reviewed: 11 August 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Large Double Room
    • Stayed 2 nights

    The hosts were wonderful. They went above and beyond in providing information, arranging parking, making calls, and getting taxis. They stayed up very late to receive us when our flight was delayed. They made us a delicious breakfast each morning when we got up. They were professional and respectful but also warm and charming. We felt so at home that we returned for another stay at the end of our trip.

    Stayed in June 2024

  • Reviewed: 6 July 2024

    9.0
    This is a great choice for those who are tired of chain hotels and their sameness.
    • Leisure trip
    • Solo traveller
    • Standard Double Room with Fan
    • Stayed 1 night

    Nothing.

    Carlos was a very detailed and caring host. He had several options for breakfast, and I appreciated eating something healthy to start my day. In addition, the building is historical and decorated with a good deal of charm.

    Stayed in July 2024

  • Reviewed: 3 July 2024

    10
    Comfortable place, kind hosts
    • Leisure trip
    • Family with young children
    • Large Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The owners were so nice! They catered to our needs and were very considerate. Breakfast each morning was delicious and filling.

    Stayed in April 2024

  • Reviewed: 30 May 2024

    10
    Wonderful hosts, beautiful and comfortable property in a great location
    • Leisure trip
    • Solo traveller
    • Large Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The hosts went above and beyond to make sure I was comfortable

    Stayed in May 2024

  • Reviewed: 17 April 2024

    10
    Wonderful!
    • Leisure trip
    • Family with young children
    • Standard Double Room with Fan
    • Stayed 2 nights
    • Submitted via mobile

    Our room was more spacious than expected and had air-conditioning. The hotel had nice plants in all the nooks and crannies. The breakfast prepared by Carlos was a great way to start the day in a soothing spacious dining area. Carlos was very attentive to our needs, willing to help us with anything we needed like restaurant recommendations or when the internet was down and he arranged a reliable taxi to the airport for us. We highly recommend this hotel.

    Stayed in April 2024

  • Reviewed: 9 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Large Double Room
    • Stayed 2 nights

    I found the bed on the hard side (I prefer plush), and the one thing I really didn't like is that every time you come or go, they have to open the door for you (which we felt bad about coming home late after going dancing).

    Can't beat the location--about a 2-minute walk to the historic district, but in the other direction are lots of restaurants and nightlife. The breakfast was very good, and the owners are super nice.

    Stayed in April 2024

  • Reviewed: 15 March 2024

    10
    Wonderful stay here
    • Leisure trip
    • Couple
    • Large Double Room
    • Stayed 4 nights
    • Submitted via mobile

    It would be wonderful if the room facilities would be improved for example provision of cup at the toilet.

    Everything is excellent. Particularly the breakfast is yummy.

    Stayed in March 2024

  • Reviewed: 8 March 2024

    10
    Relaxing stay with kind, friendly staff. Definitely recommend.
    • Leisure trip
    • Solo traveller
    • Standard Double Room with Fan
    • Stayed 1 night
    • Submitted via mobile

    Exceptional owners make this colonial hotel a wonderful stay. High ceilings, walking distance to restaurants and Centro area, free parking nearby, clean, & safe. Free breakfast was made-to-order and delicious authentic Mexican food.

    Stayed in February 2024

  • Reviewed: 19 January 2024

    9.0
    A place for a long stay. It feels like home. Safe.
    • Leisure trip
    • Couple
    • Standard Double Room with Fan
    • Stayed 3 nights
    • Submitted via mobile

    All good

    This 100 year old home is beautiful and perfectly maintained and comfortable. Very tall ceilings, beveled leaded glass, antique crafts in the dining room. The owners, Carlos and Bertha are attentive, respectful and wonderful hosts.

    Stayed in January 2024

  • Reviewed: 22 November 2023

    8.0
    Convince, location very friendly host.
    • Leisure trip
    • Family with young children
    • Standard Double Room with Fan
    • Stayed 1 night
    • Submitted via mobile

    Door locks and parking is secure but 3 blocks away, we didn’t get any breakfast and it was included

    Location

    Stayed in November 2023

  • Reviewed: 30 October 2023

    10
    I highly recommend this fabulous hotel!
    • Leisure trip
    • Couple
    • Standard Double Room with Fan
    • Stayed 3 nights
    • Submitted via mobile

    Nothing!

    Great location in a wonderfully remodeled colonial era building. Marta y Carlos were very attentive to our needs

    Stayed in October 2023

  • Reviewed: 25 June 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room with Fan
    • Stayed 2 nights
    • Submitted via mobile

    The rooms give to an inner court; they are silent but do not have windows.

    The staff was very nice and helpful. A good value for the prince. Very good breakfast. Expect confortable accommodation with the essential but no luxury as the name "boutique" would suggest.

    Stayed in June 2023

  • Reviewed: 24 June 2023

    10
    Great service and central location
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    My bedroom's door malfunctioned although the property seems to be very safe.

    The location and the great service from the staff

    Stayed in June 2023

  • Reviewed: 6 March 2023

    10
    Fantastic little boutique hotel, supporting small local business and very comfortable
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Marta and Carlos are the owners and they are so sweet. They were very attentive to our needs and made sure our stay was comfortable. The location is very central and they even offered parking nearby. There were no issues at all. They offer a homemade breakfast with care and attention to detail.

    Stayed in March 2023

  • Reviewed: 20 February 2023

    10
    Lovely place and people!
    • Leisure trip
    • Group
    • Standard Double Room with Fan
    • Stayed 2 nights
    • Submitted via mobile

    N/A

    The host and hostess were incredibly friendly, kind and helpful. The rooms were roomy, super clean and very comfortable. Breakfast was delicious and abundant. We would definitely stay here again;highly recommend staying here.

    Stayed in February 2023

  • Reviewed: 9 February 2023

    9.0
    A very ni e place to spend the night
    • Leisure trip
    • Solo traveller
    • Standard Double Room with Fan
    • Stayed 1 night
    • Submitted via mobile

    Parking was a couple blocks away

    It was a nice place with many plants and antique decor. Great location to explore the city from but didn't have time this trip

    Stayed in February 2023

  • Reviewed: 7 February 2023

    9.0
    1 night in San Luis Potosí
    • Leisure trip
    • Couple
    • Standard Double Room with Fan
    • Stayed 1 night
    • Submitted via mobile

    great location! close to the center and parking included in the reservation

    Stayed in February 2023

  • Reviewed: 5 February 2023

    10
    Amazing and comfortable stay just a few blocks away from the historic center.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The only minor complaint was that you needed to knock or make a phone call for the staff to open the front door, but they answered so quickly at anytime time that it wasn’t a big deal at all.

    Great location, beautifully decorated, room was large with a very comfortable bed, delicious homemade breakfast, and extremely kind hosts.

    Stayed in February 2023

  • Reviewed: 31 July 2024

    7.0
    Nice
    • Leisure trip
    • People with friends
    • Standard Double Room with Fan
    • Stayed 1 night
    • Submitted via mobile

    -Hidden charges - far away parking - crossing a dangerous avenue to reach city centre

    Pros: -The staff is super nice. They are both very polite and courteous. - the room was clean as expected - the breakfast was great considering that it was included on the fare. Coffee was grounded within the state of San Luis - the place looks picturesque and well maintained. - the owners always kept a polite attitude, they are very nice people. Cons: - so I filtered for hotels with parking. They do not have parking within the facilities, and they charge you extra $100 pesos for this. If you are driving, I’d consider other hotel. - when I booked, the app was jn USD, and it said I should pay around $900 pesos. But when I arrived; exchange rate must had updated because they charged me around 1100 pesos. - with these extra charges, I would had definitely stayed somewhere I else. Just keep in mind they have hidden charges. - although it is quite near to the city center, you have to cross a rather busy avenue. Keep this in mind if you are particularly travelling with children, again I’d book somewhere within the city centre.

    Stayed in July 2024

  • Reviewed: 19 April 2024

    6.0
    Good location
    • Leisure trip
    • Couple
    • Standard Double Room with Fan
    • Stayed 5 nights

    The internet usually did not work in the room, so you had to sit in the patio/hallway to get a signal and even then it often went out. The parking lot for the hotel is 350 metres away, so too far to carry luggage. You had to block traffic to load and unload any bags, while stopping your vehicle. I was annoyed as they did not charge my credit card in pesos at the contracted rate. Rather they added a 6.5% exchange cost and charged in dollars. I did not know about this until getting home to see my bill. My credit card has zero percent exchange cost, so this added an extra $40. I did not approve such a thing and it wasn't mentioned to me. From now on I will only reserve a hotel where Booking takes your payment, rather than being done at the hotel.

    The good things: This is an excellent location to stay in San Luis--a short walk to the centro historico and in the other direction a short walk to lovely Tequisquiapan park and many restaurants. The owners are very nice and you are served a delicious made to order breakfast. The sheets, pillows and bedding are of very nice quality. I guess I didn't review the photos well enough, as our room was very dark, which surprised me. The shutters which you could open were to the hallway that everyone passed by, so I didn't feel comfortable having them open. I like to have windows with light and fresh air, so this was disappointing.

    Stayed in April 2024

  • Reviewed: 18 May 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Double Room with Fan
    • Stayed 4 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2025

Showing 1 – 25

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