Juarez, 122, 48300 Puerto Vallarta, Mexico
#98 of 135 hotels in Puerto Vallarta
Guests' ChoiceBased on 569 hotel reviews
7.8Cleanliness
7.9
Comfort
7.9
Location
9.3
Facilities
7.5
Staff
8.3
Value for money
7.9
Free WiFi
6.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 18 July 2025
Jana
United StatesI’d like the restaurant and bar area at the roof top to open up earlier. It doesn’t open until 3pm and we swim earlier. It’d be nice to have access to snacks and drinks poolside.
The price and location. Check in was easy.
Stayed in June 2025
Reviewed: 2 June 2025
Doris
MexicoThe TV did not work and only had one channel
It had a pool. And it had extra bathrooms
Stayed in June 2025
Reviewed: 7 April 2025
Patricia
CanadaNo breakfast. Great hotel…old but well kept.
Stayed in April 2025
Reviewed: 4 April 2025
Skye
CanadaNothing that we didn’t like
We love the Encino & always looking forward to our time there
Stayed in April 2025
Reviewed: 27 March 2025
Carol
CanadaWIFI
Location great
Stayed in February 2025
Reviewed: 21 March 2025
Eugene
CanadaGreat location Nice little bar restaurant upstairs with friendly staff, good food and amazing happy hour
Stayed in March 2025
Reviewed: 19 March 2025
Ceballos
MexicoSchedule of the restaurant
Great location
Stayed in March 2025
Reviewed: 15 March 2025
Darcy
CanadaWould have been nice to have a mini fridge, a hand towel and a face cloth. Ice machine would be handy too
Great location, expensive, comfortable bed, hot shower, roof top pool and bar/restaurant was amazing
Stayed in March 2025
Reviewed: 14 March 2025
Mardi
CanadaThe 2 Biggest issues: NO wifi in room and NO mini fridge. This was a huge problem and will affect us returning. Only had 2 crunchy pillows and a thin cover, no blanket. I don’t like using the bed cover but a sheet isn’t warm enough at night. Coffee in the lobby always ran out in the morning, never enough for many guests and only powdered cream. Rooms could use a deep clean and update. Mildew in shower made it feel a bit dirty.
Location was great. The rooftop pool was nice. The rooftop restaurant was awesome. Beds were decently comfortable. Provided drinking water dispenser on each floor.
Stayed in February 2025
Reviewed: 14 March 2025
Kerrie
CanadaThe only thing we could've used was a mini fridge in the room or an ice machine in the lobby but you can get ice for a small charge from the restaurant or buy a bag from one of the many oxxo stores.
The location was great, The rooftop restaurant had great selections at good prices, The rooftop pool was a nice cool spot to hang out with friends, and the staff were friendly and accommodating
Stayed in March 2025
Reviewed: 1 March 2025
Kathleen
CanadaIt is clean but basic. If you are sensitive to a little mold or musty smell, don’t book here. It’s a well kept 2 star hotel. There’s no frills. Not much sound proof either in the rooms. Everything gets quiet after 11 pm but remember your in PV.
The location is fantastic. Minutes to the beach, close to the boardwalk, shops and restaurants galore. The pool is small but well kept and fun to do laps while looking at the mountains. The staff are friendly and helpful. Wifi in communal areas (not rooms).
Stayed in February 2025
Reviewed: 26 February 2025
Daniel
CanadaTv remote didn’t work
Stayed in February 2025
Reviewed: 25 February 2025
Laurel
CanadaOld place, so sometimes things break, or room isn't ready, weak internet, street restaurant rarely open.
Location: near Rio nature area, also short walk to shops, food and malacon beach walk. Courtyard of plants beautiful, roof pool and view nice, desk staff helpful. Clean, sometimes coffee, elevator, off street rooms quiet, Mexican decor.
Stayed in January 2025
Reviewed: 23 February 2025
Jennifer
CanadaRoom faced alley very noise early in the am
Clean, good price, roof top patio/pool/restaurant, friendly ,helpful staff Book Direct with hotel you will get the best price.
Stayed in January 2025
Reviewed: 23 February 2025
Sarah
CanadaThe pool was cold , but didn't seem to bother most people. I prefer it warmer
The Hotel is much better overall than it was in 2020. It is clean , the pool area is fantastic with new loungers. The staff were great and friendly.
Stayed in February 2025
Reviewed: 21 February 2025
Gregory
United StatesThe noise from the courtyard was a bit loud.
Simple accommodations but it was clean and comfortable. Really great if you're traveling on a budget.
Stayed in February 2025
Reviewed: 16 February 2025
Juan
United StatesBed and sheets.
Great central location, close to all shopping and zona romantica.
Stayed in January 2025
Reviewed: 15 February 2025
Marianne
United StatesThe bedding is the slippery, lower quality, kind. But when we asked for additional pillows they were provided. Pool towels are better quality than standard room towels. No refrigerators or mini bars.
Location. Charm, staff. The pool area and restaurant are lovely and convenient. Thank you for fresh water available throughout the hotel, and always refilled! We have already booked our next stay!
Stayed in February 2025
Reviewed: 13 February 2025
Curt
United StatesNo internet connectivity in the room. This was terrible for my needs. It was possibly in the booking description that i did not see, but if this is important to you, as it was to me, you might want to fnd accomadations that have that.
This is all in context for the cost of the room. Exellent location, helpful friendly effiecient staff, very clean, nice pool on roof with deck area.
Stayed in February 2025
Reviewed: 1 February 2025
Keith
CanadaSeveral different room configurations, some are entirely in the middle with no windows to outside! Lighting is very basic with only one light in the ceiling of the bedroom and one in bathroom.
Great location to visit the Malecon and Romantic areas of PV. Clean rooms and good value for price. Nice little bar/restaurant on the roof by the pool.
Stayed in January 2025
Reviewed: 31 January 2025
Michael
United StatesThe room I was in had NO sunlight ..a bit depressing..Its absolutely bare bones room...think Motel6 ..needs updating for sure...could use a table lamp, wash cloth for shower...noisy for some patrons Some aspects could have been cleaner but not major issue ...The Wifi is spotty..and is mainly only in public areas..
Location is great, walking distance to a lot . free coffee in the lobby in the am , Lobby has character and is kept clean, there is small pool and restaraunt on rooftop. The AC unit was good. Bed was comfy ..I would stay here again solely for the low price and location
Stayed in January 2025
Reviewed: 29 January 2025
Daniela
CanadaRoom was small, dark and expensive. Did not have a window looking out to street, but had a small window that looked into courtyard instead. Was not proposed to upgrade to a better room even though many rooms were being discounted at 40% off on the internet.
Excellent lication
Stayed in January 2025
Reviewed: 28 January 2025
Jaime
United StatesThe plumbing must be old since a foul smell comes from the bathroom even though they are clean. I suggest they put rubber covers on them when not being used. Also the room need a small table.
Location is great. Walking distance to beach, Zona Romantica and dining choices. I suggest you start breakfast at least once in the Mercado a block away. Great value.
Stayed in January 2025
Reviewed: 25 January 2025
Botelho
CanadaPrice and location
Need several improvements, more chairs by the pool. Many other areas.
Stayed in January 2025
Beaucouzé, France
San Agustín de Valle Fértil, Argentina
Vodice, Croatia
Asciano, Italy
Ripley, USA
Aït Raïs Aomar, Morocco
Klagstorp, Sweden
Warrenpoint, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content