I didn’t like the stairs to get to the first floor. The beach was very small no place to play on the ocean and the sand. The speed boats were right there blocking the view. The bed was super hard, not comfortable at all.

The condo was clean, spacious, the employees were very friendly

Stayed in August 2025

Everything was great, only one group of guests placed towels on sunbeds near swimming pool and did use them for hours. A recommendation is to have a clear sign or poolmaster to make clear this is not allowed and unfriendly for other guests. You need to be in swimming pool area to reserve a sunbed.

We stayed in the penthouse. Vary spacious apartment with all amenities included. Roof top BBQ was great. Everyday fresh towels and good cleaning. Also location was very good. Special shout out to Pedro of PDC Tours located just around corner of the reception. He arranged all our 4 tours (Tulum, Chitzen Itza, CocoBongo and Xcarret) and customized them to our wishes (private transportation). And important, if we needed some advice, he was there to help out.

Stayed in August 2025

The beach was a walk from the hotel

It had a kitchen and all the conveniences of a home outside of your home

Stayed in August 2025

Property provide car rental service ! Recommended

Stayed in July 2025

Great location, big apartment. Two pools with one being much more quiet

Stayed in July 2025

The only negative was the very few chairs at both the pool and the beach

The washer and dryer, lol. And location, great staff, very roomy

Stayed in July 2025

No faults :)

Great location on the water & very central to shopping & restaurants. Large rooms. Pool with incredible views. Chilled restaurant on the beach with fresh seafood. Hotel team super friendly & very helpful with local information & restaurant suggestions, taxis etc

Stayed in July 2025

Everything! It feels like home

Stayed in June 2025

One big family or group taking all chairs at the pool, adding loud speakers, throwing footballs from one extreme to the other pool extreme and screaming from one side to the other… making other guests uncomfortable . There was no control from the hotel admin, about keeping good manners, share the facilities with other guests, and about the loud music.

Location in center of Playa del Carmen close to everything

Stayed in June 2025

Everything was perfect. The seaweed on the beach was a bit of a problem, but nothing anyone can do about that.

great location. I have stayed there before and will continue to stay there.

Stayed in June 2025

The smell from the dead seaweed on the beach was strong at different times. We were not able to swim in the ocean or go on the beach.

3 bedroom great for a family. Everything we needed. Lovely pools.

Stayed in June 2025

The beach seaweed was smelly at times and could be smelled inside the property especially with the AC off. We put it off and closed the door and that resolved the issue. Sun-beds where dirty throughout the stay, it’s a small thing to clean these

We loved it. A pity that the beach couldn’t be used but this was a problem throughout our stay in Mexico. Staff friendly, room extremely clean and cleaned fully upon request every single day. The condo is super comfortable, it has literally everything that you need. It made us extend the stay. No noise disturbance which is the case in a lot of other places. The swimming pool on the opposite side is super quiet and beautiful.

Stayed in June 2025

The property has two buildings, one is beach front the other is across the street. I didn't realized this when booking. The amount of seaweed is out of control and makes it impossible to walk along the beach or even get in the water.

The facility was nice. Location was good overall, but I expected beach front but my room was in another building. Staff is great, and the restaurant is good and convenient.

Stayed in May 2025

nothing

everithing

Stayed in May 2025

The property does not have a beach. Erosion has caused the beach to disappear. And you can’t swim in the ocean in front of the hotel because there are fishing boats.

The property is beautiful. On the water. Room was huge. Literally on 5th Ave, so near shopping, dining and entertainment. Great location. Short walk to everything, including Mamitas Beach.

Stayed in April 2025

The beach is practically inexistent, but this was not a major issue. The hotel offers you several places to rest and enjoy the pools.

Location, staff and the whole structure was very clean. The hotel is perfectly located near the party but without experiencing noise problems. We loved our stay

Stayed in April 2025

The negative comments about this place are unjustified.

We liked it so much we extended our stay from 4 nights to 11 nights! We had the one double bed option and the apartment was very big with a very well equipped kitchen, fridge, microwave, water dispenser, big living area. A nice bathroom with a big shower area. The bedroom was also big with a very large very comfortable bed. Air conditioning throughout the apartment. It basically has everything you will need to live here! Very well located and very quiet despite being one street away from all the action. A very big thank you to Miriam all the guys in reception and the team there.... check in was very easy and you took care of everything we asked for.... thank you. Regina our cleaner also did an amazing job and the apartment was always very clean, new towels when we asked and a great service. If you want a beach there is a tiny one but 5 minutes in either direction there's 2 lovely massive beaches with powder sand. We found the negative comments about this place totally false and unjustified. For those complaining about the seaweed.... we travelled from Honduras to Belize to Playa Del Carmen and there's seaweed in the whole of Central America.... it's natural and no one's fault! For divers.... Phantom Divers are just round the corner and are excellent and there dive boats are on the beach at the apartments so minimal walking with gear! We will definitely stay here again.

Stayed in May 2025

Nice view, close to the beach. Nice Condo and well maintained

Stayed in May 2025

Hot tub was cold and had only 1 working jet 😞

Nice location walk into the water!!!!!

Stayed in April 2025

lack of maintenance or renovation

location and spacious rooms

Stayed in April 2025

Nothing...

Covered parking, nice room size, comfortable and they are well maintained. Location is Hot spot and still quiet. The restaurant on the beach is great. Nice ambiance and staff is friendly. Right on the beach.

Stayed in February 2025

Love how clean everything always is. Love the spacious, luxurious apartment. The bed was sooo comfortable. The wifi is very good. The food at the beach club was so good. I love both pools and the spa-cuzzi. Every staff member is helpful and courteous and friendly.

Stayed in April 2025

The arrogance of the staff, not really helpful if you ask simple question. Not attentive.

The location was amazing, the room was quite big and clean

Stayed in April 2025

We LOVED this place. Paradise

Stayed in January 2025