This property is a great location, but what makes it the best is the staff. The quality of service received is unique.

Stayed in August 2025

Needed more drinking water

Central location, friendly staff, comfortable room

Stayed in March 2025

Elevator was inoperable during my stay.

Fantastic location. Near to many of the local restaurants and events.

Stayed in July 2024

Property may be a bit noisy due to its popularity, but location of rooms manage to dampen noise so as not to be too inconvenient.

Unique style with comfortable affordable rooms. Perfect location off of popular street and attractions.

Stayed in February 2024

You have to make your own parking arrangements, if you drive there.

Location is great. Tea shop/restaurant right outside is great.

Stayed in July 2023

Location and really friendly staff

Stayed in April 2023

no warm water

Stayed in October 2022

Too noisy in the morning with the Chai Cafe (house music at 8:30am loud and dishes being thrown into the kitchen)

location and bathrooms

Stayed in October 2022

due to central location, it was pretty noisy.

central location, safe, adjacent to a pretty green area, all of the staff were very friendly

Stayed in September 2022

Reception personnel didn’t speak English and was EXTREMELY rude. He didn’t want to attend us, and then once I showed him our reservation, it took him a while to give us keys and he was very slow, with zero enthusiasm, lazy

Location

Stayed in April 2025

It is run down and needs an update. The elevator wasn't working.

The breakfast was buffet and extensive. It appears popular with locals. The location of the hotel itself is central and pedestrian friendly.

Stayed in December 2024

they need railings on the stairs. its a hazzard.

love the location have stayed there a few times.

Stayed in October 2024

I travel with my sister,she uses a walker,and can barely climb stairs, I called and asked if they have an elevator,they said yes,but never mentioned it wasn't working(has not worked in years, according with staff) the front desk person...(Sergio) Was very rude,several times. Marcos and Lucy were such a great people and very helpful,always eager to help.

Is close to a lot of interesting places, restaurants, stores,metro..

Stayed in March 2024

All of the hotel noise can be heard in the room. You could hear the staff singing early in the morning to guests dining until 11 which is closing. Throughout the night you will hear a very loud blind pedestrian crosswalk chirp.

It was in a good location. A lot of attractions were walking distance. The restaurant Chai was good.

Stayed in February 2024

The elevator didn't work, no problem, except the stairs and hallway were really dark. The front desk was not always helpful, sometimes even surly. The concierge was non-existent. Rooms were smaller than expected. No way to heat water, such as coffeemaker.

The restaurant attached to the hotel was good, excellent coffee. The beds were comfy, the rooms clean. Nice location near the University and the Historic District. Easy to get places. Nearby restaurants were great

Stayed in January 2024

We stayed Friday to Sunday and our hotel room was extremely noisy. We live in a city normally so are used to street noise. However, there is a restaurant underneath (with no seperation between the hallway and the guest rooms) which made it impossible to sleep in. Also there was noise until midnight. This is not a hotel you should choose if you want to relax in the room a bit or a light sleeper, but ok if you are out and about until late. Personally, I didn't feel very welcome either. The Restaurant seems more important to this business.

The room was nice and tidy, very clean. The hotel is in at an excellent location in the centro within walking distance to nice restaurants and the main sights.

Stayed in September 2023

Lot of noise and they need to remodel/maintenance the bedrooms. Also, coffe machine in bedroom because stores don t open before 7.30am or 8am.

Nice employers and perfect area to visit Guadalajara..

Stayed in September 2023

location , very noisy room. the restaurant downstairs it’s very noisy and stays open until late . room adjacent to the indoor dining room

beautiful room and decor

Stayed in December 2022

The room I booked was overlooked the street side and there are 2 bars on the same block. Unfortunately, you can hear the music and bar fights from across the street into the early hours of the morning. I recommend using sleep sounds to muffle the noise.

The hotel is in walking distance from the historic center, stores, restaurants, banks and shops. Chai is the cafe restaurant downstairs it has both indoor and outdoor seating. They have a nice buffet spread on the weekends for breakfast-brunch. They also have an a la carte menu with a variety of foods, cafe drinks and bar options to satisfy most. The hotel staff I encountered were helpful they carried up my luggage to my room, fixed an issue I had with the tv reception, brought my order to my room and towels when requested. The restaurant staff was friendly, as well.

Stayed in March 2023

Customer service and a noise proof room

Front lady not very helpful , she was to busy talking to her piers and worry more about the restaurant then us. The room was beautiful and very large , comfy bed beautiful bathroom and decore. The room was very noisy.

Stayed in December 2022

great location

great location, great building unfortunately poorly maintained. a green wall inside the patio has dried up and looks unclean. we could not get hot water for days and we’re only able to get it once we really upset.

Stayed in October 2022

The glass closet in the suite fell in the middle of night and the hotel wanted to charge me

The glass closet in the suite fell in the middle of night and the hotel wanted to charge me

Stayed in September 2022

I didn’t have internet in my room. This despite it being advertised and me asking for help multiple times. Restaurant downstairs can be a little loud on weekends. Otherwise enjoyed my stay.

Great restaurant downstairs. Can be a little loud on weekends. Really central location next to a park. The colonial center is a few blocks away.

Stayed in September 2022

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Stayed in July 2025