Obviously, the seaweed problem is not good, but I understand that is not the hotel‘s fault. They did a great job doing the best they could to clean it up. What was really bad was the pool. The temperature of the water was like hot tub water And it did not look very clean. I ended up getting a UTI and had to take a taxi into town to get some antibiotics. And I’m pretty sure that it was from the pool.

The grounds are absolutely beautiful. Everything is really clean and well kept the whole vibe of the property is exceptional. The food was overall pretty good. The beloved restaurant was my favorite. The beach was exceptional!

Stayed in July 2025

Everything was nice

Nice and clean rooms, great pool

Stayed in July 2025

We had a number of issues with management; they seem inflexible and poorly empowered to make reasonable accommodations. The front desk did not have, or would not provide, change for American dollars. Their online app for making restaurant reservations was very clunky and inflexible, Finally, the beach was still covered with seaweed, and though they cleaned it up every morning, the smell was very strong. I cannot fault them for the volume of seaweed, but we did not really enjoy the beach because of it.

Rooms were well appointed and general staff members were very kind and friendly. The buffet was great, nice options and very kind staff.

Stayed in June 2025

The AC in the room didn’t cool much. And there was no AC in the bathroom (there were no windows). The bathroom wasn’t very clean when we checked in.

It was surrounded by nature and had all the facilities we need. The food and the staff were great.

Stayed in May 2025

Great location. Staff in bloved were amazing, particularly the breakfast and lunch staff. Buffet was very disappointing and I would not have been happy had we had to eat meals in there. Great beach

Stayed in March 2025

Thej Japanese restaurant has a poor menu and it is not so good

Location and food. Many choices for any diet

Stayed in March 2025

Gym is far from enough, small and not equippped

beach and sea are fantastic; Food is good in all the different restaurants; location in the nature;

Stayed in February 2025

Gym too small and not in line with service

Location, Beach, sea, nature, bar service, restaurant

Stayed in February 2025

Insects in the coffee shop area

Beach, tropical ambience

Stayed in February 2025

Some food was a bit bland but otherwise still good

Great resort, loved the nature and the location

Stayed in February 2025

Waiters we’re poor at speaking English.

Beautiful beach. Amazing fauna. We loved the wild animals :)

Stayed in February 2025

The animation was too loud and more disturbing than engaging to guests. I would suggest pay attention to the volume of activities and ensure there are quite times….

Localization, services available, food always available although could be more diversified.

Stayed in February 2025

The staff organization, especially at the reception and management level, is terrible. We had booked a romantic dinner on the beach, but they lost our reservation and had to arrange everything at the last minute. One day, there was a power outage throughout the resort, but no one informed us, nor did they mention that Wi-Fi and electricity were available in the lobby. Lastly, as a Privileged guest, my checkout was scheduled for 3 PM, and I even asked for confirmation. Despite this, at 1 PM, they called me asking why I hadn't checked out yet.

The resort's location is fantastic, away from the hustle and bustle and surrounded by nature. The entertainment team is outstanding—they keep guests engaged with activities throughout the day without ever being overwhelming or stressful. The Privileged Romance room was beautiful, though some maintenance details could be improved. The food is good and offers a nice variety for an all-inclusive resort.

Stayed in January 2025

The property has good sport options with tennis/pickle ball courts. But the property managers decided to organize the only place for smoking just near by. Tennis game was spoiled by smoke from smoking crowd.

We enjoyed vacation at this place. Great beach, good food, nice nature around, staff is friendly. The property is about 35 min from Cancun airport and there is no problem with transportation. Overall great experience . Plan to visit this resort again.

Stayed in January 2025

Food was very bland; especially in the individual restaurants; even though online the restaurants were”fully booked” we were able to reserve a spot at guest services; so the “fully booked” restaurants had many open tables. Please check the spelling for the 1230 “cocking” lessons… should be”cooking”.

Well kept; clean; friendly staff; nice beach; evening entertainment was great.

Stayed in January 2025

The room door need maintenance kind of old

The Beach, lovely staff,variety of food ,the design of the colorful building .

Stayed in December 2024

moldy and rotten bathroom and the smell in the bathroom, the restaurants could have been better, tables in the restaurants need fixing as they are old and damaged

wild life, garden, privacy, beach and pool area was good and clean

Stayed in January 2025

The music in the pool area is sometimes too loud. I wish the quiet periods at the pool were longer.

The food is excellent, the staff in the buffet restaurant is extremely warm, helpful and welcoming. The amazing Manager of reservations department of Catalonia hotels in Mexico Jose Dzul stands out.

Stayed in December 2024

All was great my only advice would be not to book a room on the ground floor as it can be a bit dark and humid due to the rainforest climate

Fantastic location yummy food very friéndote staff and overall fantastic stay with kids

Stayed in December 2024

- The air con in our room was okay but not mega cold

- Plenty of sun loungers around the pool and on the beach - Good selection of restaurants - Decent food and cocktails - Close to the beach - Great staff - Good value for money

Stayed in November 2024

Unfortunately there are a lot of the animals that you cannot drink or eat comfortable in the pool or beach area. We expected more quality of the rooms and the drinks.

The hotel area and the beach are very nice , the food in general is good and the drinks are ok

Stayed in September 2024

The hotel has a strict check-in policy at 3 PM which cannot be adjusted due to availability. This means that if you arrive early, you cannot access your room or change to hit the beach until they check you in. Our experience started rough as our room was not assigned until 4 PM. When we went to the buffet area, we were told that a reservation was required because there were not enough seats, despite many tables appearing empty. The staff were difficult to deal with; sometimes they didn’t understand us, and sometimes they did things differently than requested. Initially, we had blue bracelets, but due to issues during check-in, they were changed to purple, which altered our experience significantly. The purple bracelet granted us privileges such as dining in a different restaurant and access to a designated beach area with services. However, the room needed significant maintenance, especially the bathroom doors. Regarding the hotel chain membership, while the staff were nice and eager to earn our business, they tried to sell memberships ranging from $29K to $89K with some discounts for staying as Gold, Platinum, or Infinity members in beachfront properties. If you are not interested, it can be a waste of time; we were tied up for 4 hours listening to presentations.

I appreciated the quiet location of the Catalonia Hotel, situated outside of the compact hotel zone area in Cancun. The beach was beautiful, and the food at the privileged member's restaurant was good. Additionally, we enjoyed the designated beach area with its exclusive services.

Stayed in May 2024

Tapas food

Beach

Stayed in May 2024

It’s at best a 4* all inclusive. Rooms are ok but need some improvements, our toilet paper holder came off the wall for example on our 1st day and no one care to fix it. Food is average, buffet is ok but restaurants are poor quality and lack more offers. Drinks are poor, highly dependent on who’s serving, most often lacking quality. Service is not as good as other 5* resorts.

Beach was good and the pool is big and good for children.

Stayed in April 2024