Service a little slow but good.

Excellent breakfast and service

Stayed in November 2024

Small things really. At breakfast, the personnel was kind but uneven in service: they forgot 2 times our of 3 o serve us juice or fruits or granola..We had to remind them what was on the menu...

The anesthetic, beauty and vibe of the hotel. High level gastronomy. Kindness and helpfulness of the staff.

Stayed in August 2024

Calm, laid back and exclusive 🌴

Stayed in July 2024

Wonderful hotel, everything was perfect. Reality is as shown in the picture. Staff is very nice.

Stayed in June 2024

Better than expected. Better than expected. Better than expected. Better than expected. Better than expected. Better than expected. Better than expected. Better than expected. Better than expected. Better than expected.

Stayed in June 2023

The staff was so friendly and helpful especially Leticia and Antonio. We felt safe staying at the hotel and enjoyed the pool and pool side bar when we were too tired to go out. The breakfast was great and bar tender Antonio made some of the best mojitos .

Stayed in July 2023

Nothing

Everything. The staff, particularly Martin, were wonderful. A beautiful aesthetic throughout, fabulous restaurant for delicious breakfast and supoer and beach bar for lunch. We loved Holbox and this is the jewel in its crown. We will return!

Stayed in March 2023

Beautiful hotel, clearly high-end and luxurious when compared to other options on Holbox. Food was also excellent, including breakfast, beach club lunches and dinner - the best higher-end food option on Holbox in our experience, we found others disappointing (but loved the casual local taquerias/street vendors). Staff were extremely accommodating and friendly - only good things to say there. Question on staying here again comes down to price and location - its expense vs other options, but then again quality is high and you get undivided attention. The location is good for quick access to town, but if youre in need of seclusion would suggest options further East on the beach / away from town.

Stayed in February 2023

The staff was so professional and accommodating. The food was world class. The setting is sublime.

Stayed in February 2023

Nothing

Location spectacular. Room perfect. Food divine. Staff lovely. Massage amazing.

Stayed in February 2023

The best hotel we've ever stayed at. Beautifully decorated, perfect location and the most friendly staff. Their beach club is the nicest one in Holbox. The complimentary yoga classes by the pool in the morning are a dream and so is the breakfast! I highly recommend staying at Casasandra!

Stayed in February 2023

I still find prices high compared to other options available in the area, I would have decided to stay longer if only accommodation and food prices were lower. Mosquitos, they can be brutal... however this is clearly outside the hands of the hotel staff (make sure you bring plenty mosquito repellent). We found mosquitoes were much less present in the winter than in the summer.

Great location, superbe service, good food, nice beach club. This was our second stay in the year, the second trip went even better than the first. You can notice majority of staff seek to make your stay extra special. Thanks CasaSandra!

Stayed in January 2023

Everyone was very nice and accommodating. Great service. The facilities were always clean.

Stayed in November 2022

Very cute hotel perfectly situated on the island. Family friendly accommodation with really pleasant staff members and reception desk. The beach is the best on the island and the food is quite expensive but tasty!

Stayed in December 2022

liked everything

gorgeous rooms

Stayed in October 2022

Breakfast was incredible but the menu choices throughout the day (lunch and dinner) felt limiting for vegetarians. We wish there was a bit more choice for us. Food was also quite espensive.

Everything was absolutely amazing. The hotel was beautiful and in an incredible location. We had such an incredible week and wish we were back there right now. Everyone was so lovely and helpful to accommodate us with our 1 year old daughter. We had the pool to ourselves everyday it was magical.

Stayed in September 2022

Quiet and off the main drag

Quiet

Stayed in March 2025

See above

The lunch at the beach was great The staff attentive and food delicious.However,dinner at the restaurant was not good and we did not return during our stay a\.the lutdoor area is lovely,maybe you could go to LUUMA and see what they are serving-very good or even offer your lunch menu at dinner. Other guests we met felt the same Also your breakfast is supposed to be open at 7am.the day we left we couldn’t even get a coffee and the staff were u kind.another couple were also waiting to order and no one took their order.we left with no breakfast.

Stayed in March 2025

Refused our request to arrange taxi service from the private transfer dock telling us there would be taxis - there were not any taxis so we had to walk on dirt roads with our luggage to the hotel. One cocktail of a Ser Cassandra with rum was $40. They tried to charge us $20 for 2 regular drip coffees. So expensive. Expensive for low quality service. Arranged an early morning tour for us from the hotel and no one showed up. There was no staff present to help call the company. We ended up going back to our room and they finally came and knocked on the door 50 min later. I would have liked to sleep in too. Second floor rooms AC does not work as well as ground floor. The ocean front rooms are not worth it because they are still across a street and a beach club room the ocean - you can barely see it.

Great location walkable to town. Air conditioning worked well in the rooms on the ground level. Nice beach area.

Stayed in August 2023

they did not had my booking in the system !!! and staying it’s a scam , I’m always using booking.com it never happened to me ! they are laying , that hotel has a very bad management specially Alfredo telling us he has no rooms , and after is saying if we pay more money for the room he has a room for us ! it’s unbelievable !!!

Stayed in April 2023

They rejected our booking when it was confirmed and wanted more money!

Stayed in March 2023

There are no comments available for this review

Stayed in May 2025

There are no comments available for this review

Stayed in November 2024

There are no comments available for this review

Stayed in April 2023