Only bad thing was the noisy stairs just outside our rooms. We could hear the staff climbing up and down, sometimes very early in the morning

Very friendly staff and great location. Walking distance to a lot of great restaurants, very modern bathrooms and they only have 5 rooms in the entire hotel so they give you a lot of attention.

Stayed in September 2025

Nothing, it was truly a perfect accommodation.

My fiancé and I booked a room at Casa Serenos at the last minute after having to leave another booking.com accommodation early due to it not meeting our expectations. From the moment we contacted Casa Serenos' team to ensure availability, we were thrilled with their service - we had a wedding to get ready for that afternoon and Casa Serenos graciously allowed us a very early check-in to prepare. Our room was large and very comfortable, the bathtub, ultra comfy mattress & bedding, and soundproof windows truly made the space serene. The breakfast included was excellent, and I was thankful that the accommodation was equipped with water filters on all faucets. Also, the space was in a perfect location. Thank you again to everyone at Casa Serenos, I have already recommended your hotel to a few friends!

Stayed in July 2025

Nothing - everything was great.

Amazing! Location in a quiet and safe neighborhood the hotel is comfortable, in a fantastic location close to everything you would need as well as great restaurants. The staff were fantastic and the room you couldn’t fault - super modern, comfy bed, working air conditioning, great WiFi and just a great practical space. Would highly recommend anyone to stay when visiting Mexico City.

Stayed in July 2025

LOVED our stay here. The air conditioner works very well, the wifi works great, all of water within the hotel is filtered. We stayed in one of the apartments that has a kitchen with all of the necessities. They provide everything you could need and everyone is very friendly.

Stayed in May 2025

Not much I didn't like, but If I were to be very picky, the restaurant downstairs serves good Mexican breakfasts, though not trendy Western food like avocado toasts, and cappuccinos and lattes. I find the bed comfortable even though the sheets aren't 100% cotton (in case this is important to you). There is no elevator and the stairs are a tad narrow. If you have a very large suitcase or bad knees, keep this in mind. The staff helped with luggage up the stairs. The standalone AC worked well in my room, but it does make a humming noise. I wasn't bothered by it, but it may bother you.

I second the reviews that describe this place as a hidden gem. Accurate points: Great location (not noisy like other streets in Roma), great size standard room, very clean, very nice bathroom with lush towels, filtered water throughout the building, AC works well, great staff (I relied on a translation app), nice Nespresso coffee maker. All rooms seem to have a fridge and microwave, an iron and a hair dryer. My friend's suite has a big tub, kitchen with pots and pans and living room. I was sad to leave and will 100% stay here again if I came back to MX City! I will stay in one of the suites next time. I had an evening flight and the staff was kind to store my luggage after checking out.

Stayed in May 2025

I have nothing negative to say - it was a completely delightful experience.

Casa Seranos is a true gem. Beautiful, safe neighborhood with plenty of great bars and restaurants. Very easy to walk to other cool neighborhoods. The staff was super friendly and amenities were wonderful, with no detail spared. Excellent Wifi, extremely clean, comfortable bed, beautiful bathroom with luxurious shower and tub, spacious sitting room and full kitchen. The water throughout the building was purified and the morning coffee and breakfast were delicious. I would recommend to anyone visiting CDMX!

Stayed in May 2025

Nothing

The property was beautiful and very clean. Location was perfect. The customer service was excellent - I loved the staff! It’s one of the best stays I’ve had in a hotel. I would stay here every single time I come to Mexico City.

Stayed in April 2025

no elevator

the hours cpould be one more hour

Stayed in April 2025

All good!

Great location, clean and tidy. Exceptional staff😎

Stayed in March 2025

The bedroom needs a small trash can.

Breakfast was superb…we love the food selections! The Saturday evening was very tasty and enough for both of us. This place is a gem. We will be back ito Mex City and definitely stay at Serenos!

Stayed in February 2025

Nothing

Great location, kind host, stylish clean room

Stayed in February 2025

Delicious breakfast and great service

Stayed in March 2025

There was nothing at all I didn't like!

What a beautiful place. Spotlessly clean and beautifully well-maintained. Incredibly friendly and very lovely staff. The breakfast was fabulous. Great location.

Stayed in March 2025

We liked everything

Absolutely amazing, one of the best stays. Extremely clean, with daily cleaning. Quiet. Very good breakfast, a la carte, prepared fresh on the spot. Very friendly staff. We were super happy to have met Carmen during our last day. Cannot wait to be back.

Stayed in February 2025

N/a

Clean room, very spacious, comfortable bed, great location.

Stayed in February 2025

Everything was just great!

Stayed in February 2025

Second stay here and paid a lot more for a slightly larger room (as other booked) didn’t feel good value for money (about £30 more) the main issue is sound proofing, had a disturbed night with staff / guests arriving early am, the stairs are very noisy and you could hear people talking / bringing luggage in etc). Maybe just unlucky that night.

Roma is a great location, the staff at Casa Serenos were lovely and the food is great. Fantastic breakfast, lovely coffee & good facilities in the room like a fridge / drinking water, nice toiletries.

Stayed in February 2025

Nothing

Perfect location, close to many bars and restaurant, clean, good price, tasty breakfast and staff was super friendly.

Stayed in November 2024

Excellent location. Fantastic room/apartment. Highly recommend!

Stayed in January 2025

The room lacked a ventilation system but it did not impact the quality of our stay.

The staff was very welcoming and the apartment, especially the bed, were comfy.

Stayed in February 2025

Having to walk upstairs with our luggage wasn’t ideal but not a big deal

Breakfast was great, as was the service. Rooms impeccable. Location fab.

Stayed in January 2025

Lovely area of Roma, cute boutique hotel that was tastefully kitted out, really comfortable beds, clean room with lovely bathroom, fridge and tea /coffee facilities. Fernanda was extremely helpful sharing local information and more for our other trips around the country.

Stayed in January 2025

These aren't negatives but just for future guests to be aware. Since we stayed on the top floor, you do have to go up a few flights of stairs. If you're a light sleeper, bring ear plugs - we weren't affected by the street noise since we kept the windows shut at night but the pigeons definitely coo right on the window sills and hang out on the roof.

Apt 4 was perfect. The bed is extremely comfortable, and the bathroom is huge. Having a living area and kitchen were nice bonuses. AC units in both rooms! WiFi worked well, especially for those who work remotely. Casa Serenos itself is in an amazing location in Roma Sur. Short walk to Condesa and Roma Norte. Also close to many shops/restaurants. We loved the breakfast every morning. The staff is very kind and welcoming. The rate is also very reasonable in this super popular neighborhood.

Stayed in January 2025

Great bathrooms with 100% purified water! Super soft linens and comfy beds. Well thought out design for creature comforts. Loved the staff and breakfast.

Stayed in December 2024