I liked everything

Everything! I recommend it , the best boutique hotel i have stayed at

Stayed in March 2025

Only thing I would do next time is ask for a room that looks out onto the street. Also had a bit of difficulty getting the temperature in the room down low enough, but that may be because we are Canadian and used to a little chillier weather!

Loved the staff who were extremely kind and helpful. Location was excellent in terms of getting to the Anthropology Museum, Chapultepec Castle and Park and many, many restaurants. Loved the happy hour which provided opportunities for visiting others. Breakfasts were spectacular. Very good gym.

Stayed in February 2025

The only minor complaint was that the phones in the bedrooms were a bit confusing to use with no directions.

The service was exceptional and the hotel exceeded our expectations. The interior design was amazing and comfortable at the same time.

Stayed in August 2024

The place felt like home. The staff is amazing. The rooms are spacious and beds super comfortable. Large bathroom with big fluffy towels and bathrobes.

Stayed in July 2024

Everything its great at Casa Polanco. The house is beautifully decorated, location its good and safe, the staff are very kind and helpful. 5*

Stayed in July 2024

Nothing!

Casa Polanco is really a fantastic hotel at a very convenient location. The buidling is beautifully restored and has a mix of authentic and modern details. However, most important is the extremely customer focused staff. You feel yourself really "at home" in Casa Polanco. We have visited a lot of 5-star hotels but never experienced staff as nice and sympathic as the staff at Casa Polanco.

Stayed in July 2024

Situation in a quiet and elegant area, close to nice restaurants

Stayed in November 2023

Warm, engaging service; lovely leisurely breakfast; proximity to manicured neighborhood park.

Stayed in October 2023

nada

Great vibe, wonderful staff, beautiful neighborhood

Stayed in October 2023

One of the most private and luxe hotel experiences I have ever had. Great staff, every detailed planned…kudos to an amazing GM who helped accommodate a room change from a faulty AC.

Stayed in September 2023

Wonderful breakfast included, superb service, drinks included, minibar snacks and drinks included, gorgeous property...I cannot wait to return. We had a perfect stay.

Stayed in September 2023

Nothing

The staff and facilities were exceptional

Stayed in August 2023

The room was located on the ground floor and was a bit noisy.

Breakfast was great, location was very good in the diplomatic area.

Stayed in June 2023

The lighting systems were ultra modern - and ultra confusing. We were still learning how to use it when we were leaving after three nights.

The breakfast was ok - not great but very pleasant. The overall atmosphere made the place seem very homelike. The people were friendly and helpful.

Stayed in June 2023

nothing

Beds & linens incredible!!! Great location, great decoration, wonderful products. everything was top!!!

Stayed in April 2023

nothing

what a gem- there are not enough complimentary adjectives to describe this wonderful hotel- the staff, headed by the amazing Regina cannot do enough for you- had I asked for the moon I am sure they would have found a way to bring it to me. A place I want to go back to- home away from home

Stayed in April 2023

Nothing. Hotel is perfect!

I arrived after a long flight. I was greeted by a manager who escorted me into a library and offered me refreshments, snacks, hot towels and introduced the property to me. She let me know that Casa Polanco was my home in Mexico City. I have never been treated so well at a hotel in my lifetime. The room was incredibly well furnished and deluxe. Truly a 5 Star Experience. Plenty of towels, bathrobes, slippers, wonderfully soft sheets, complimentary bottled water and soft drinks, soaps, etc. The marble bathroom is bright & airy like that of a Parisian 5 Star Hotel. The television had a thousand stations including the Golf Channel! The staff was incredibly hospitable and accommodating. Whether it was at breakfast, lunch, dinner or after hours the staff was very attentive and professional. The breakfast was superb. It included a wonderful array of pastries, croissants, breads, fruits, yogurt, juices, etc as well as some very hearty omelettes, pancakes. One day for lunch I enjoyed a filet mignon with marsala sauce and it was literally one of the best pieces of steak I've ever had in my life. The dining room is also very light & airy with a sheik decor. Casa Polanco has its own chef on the premises and they will cook for you whenever you are hungry. However, one does not really appreciate a hotel until there is a crisis. On my second to last day I suffered a bacteria infection (Montezuma's Revenge) from mistakenly drinking tap water at a local restaurant. I awoke in the middle of the night in great pain. I called the front desk and they were immediately able to get a doctor to come see me in the early am. The doctor took good care of me and gave me a shot and wrote a prescription for 6 different medicines. However, being too sick to walk around to the local pharmacy I asked the Hotel Manager (Regina) if she would help me. She was a lifesaver! She went right away and got my medicine. Wow, I am so grateful for her attentiveness.

Stayed in February 2023

There were some troubles with our stay that were not timely or properly addressed. I think it comes down to being a very new property with staff that was not experienced enough.

Stayed in November 2022

nothing

the design, the rooms , the location, the staff, the coziness, the breakfast and the attention to details

Stayed in December 2022

The bed was amaaaazing! full of details in the room, brand new, clean, very sleek and modern!

Stayed in September 2022

loved the location - walking out in to the park every morning for a little walk - the rooms were incredible stylish and luxurious - silent and comfortable beyond belief the breakfast was spectacular

Stayed in September 2022

The concierge kept forgetting to make the bookings we asked them to do.. we asked for restaurant booking, they confirmed the reservation but we found out that they didn’t make it when we went there.. the room smelled food in the afternoons, probably because of its proximity to the kitchen.. the pick up car they arranged from the airport was the oldest and dirtiest car I’ve ever been... they apologised for it when we told them after arrival but these are not acceptable faults for a hotel which charges the same amount as Four Seasons…

Great location, beautiful property…

Stayed in February 2025

it was way too expensive for the service given.

it is in a beautiful area and the architecture of the property is spectacular

Stayed in December 2022

There are no comments available for this review

Stayed in August 2025