N/a

Zoetry is not just your average all - inclusive resort! Zoetry is an “experience”— it is like coming home but also being treated like you are the most important person in the room— every staff member acknowledges you with a warm welcome and learns your name! From check in to check out— amazing! Attention to detail and meeting/ anticipating your needs. Several staff stood out (though all were above and beyond)— the Sommelier Ronaldo took such good care of us with personal touches and recommendations - his passion for the story behind every bottle of wine adds a depth of experience beyond any other! Zarel P. from room service went above and beyond — he went out of his way to take care of us! But Daniel treated us like family! He really made our trip special!

Stayed in February 2025

The food... We both think Zoetry is a great resort to stay, except the food. If they could make the food better I am sure it will draw more tourists to stay here.

We had brought our dog with us on this trip. Us together spent a great Christmas time together at Zoetry. The staffs were very friendly, place was huge and clean. Place was actually not crowded so we enjoyed a lot tho we paid a lot during the stay but it was holiday season so it made sense? They had brought a dog bed, dog beach towel and bottle of water on the check in day, it was really sweet. Mexico is really a dog friendly country, lovely!

Stayed in December 2024

There were condo sales ppl hanging around the resort everyday. Spa services were ridiculously expensive.

Location on the beach. All included food and all beverages.

Stayed in January 2025

I went with my mom and her credit card got “lost” alongside 100 dollars. Hotel did reimburse the 100 usd, but the negative experience was already done.

Excelent staff and facilities. Food was great also

Stayed in October 2024

There wasn't any buffet option for breakfast. The quality of the restaurant was good, but if you just wanted to have something fast and then start your day, there wasn't an easy way to do it.

The room was good and the structure was properly sized, it never felt too crowded. The pool area had enough transats for everyone and there wasn't any massive squatting. The restaurants were good and the food options were varied.

Stayed in June 2024

Nothing!

Beautiful beach; fantastic staff; excellent food

Stayed in May 2024

Nothing

Clean, well kept, well organized

Stayed in April 2024

Very quiet and relaxing.

Stayed in April 2024

We weren't too impressed with the food at the hotel but the staff was friendly and everything we ordered came in a timely manner.

The view from our room was beautiful. We also loved the beach and the spa.

Stayed in April 2024

Occasionally our room would smell like the sewer was backing up

Stunning grounds

Stayed in January 2024

I don't think I would do the hot tub suite we only used it once. We had one meal when we arrived at the seafood restaurant that was bland and did not hit the mark but every other meal was great the Friday night buffet was awesome and we enjoyed the show. The resort was very peaceful for the most part we did have some party folks in our unit but not something the hotel can help and honestly was not that bad. The spa was not worth the money the facility was not in full working order, the jacuzzi and sauna was being repaired while we were there but even with that I would not book service here.

Wonderful location, view and beach was amazing (we expected a non-swimming beach) walking along the beach was fantastic and the service level in every location was above expectations. Meals were very good except for one meal at the start of our trip. Many times the management jumped in to help and make sure service was quick and checked on us to make sure we were happy.

Stayed in March 2024

Not really anything

Beautiful property

Stayed in March 2024

Pool bar food is not up to the standard of the hotel, felt like I was a low tier all inclusive.

Super nice rooms, pool area is really beautiful.

Stayed in December 2023

The roaches in the room, we had about 3 over the 5 days we were there.

Everything was great!!

Stayed in November 2023

Everything was good

Nice small boutique feel. The meals were outstanding- much better than the usual all inclusive standard. Menus are changed every three days, which can be limiting. Food quality- excellent.

Stayed in November 2023

NA

Everything. Literally everything.

Stayed in September 2023

The grounds were well kept and very clean.

Stayed in August 2023

The property was intimate and tranquil. There were excellent, well maintained amenities - from the pool to the spa, everything was perfect for relaxing.

Stayed in July 2023

Couldn't go in the ocean as it was not safe. Have more variety of wines available as part of the "all-inclusive". the one Cabernet you offered as part of the all inclusive, I did not care for. Customers had to buy a bottle if they wanted a nicer wine. Those were my two complaints, otherwise loved everything else.

We were very happy with the food. It was very fresh and flavorful. The views were outstanding. The beach was gorgeous but sad that we could not go in the water as it was not safe. Everything else was fantastic. The men that service the pool area and bring food and drinks were awesome! All around, a wonderful trip for my hubby and I!!!! thank you

Stayed in July 2023

EVERYTHING! From the moment we walked in and greeted with champagne to all of the amazing people working so very hard for all their guests. Zoetry exceeded any and all expectations I’ve ever had in an all-inclusive resort! Top-notch service to all of the little details of fresh flowers in the room, a beautiful flowered bubble bath and fresh flowers in a “heart-shaped” design. The food and top shelf drinks were next level! And I’ll never forget about our romantic candlelight dinner on the beach with jazz music playing in the background. Muy encantadora!!! Thank you Zoetry for an unforgettable vacation!!! Much love, Victoria Kemp

Stayed in May 2023

dinner service was a little slow at times.

beautiful, expansive grounds. Excellent service and staff.

Stayed in April 2023

Not much.. they could improve on attention to detail in the restaurants as there were times when we order Tea and we would get Hot water and then 5 mins later tea bags and then another 5 mins later the milk... would have to send all back and ask for it together.. apart from this, there was no other issue for us.

The property is an excellent and classic hacienda construction and the central courtyard was just beautiful. We stayed in the main building which doesn't have a lift but as you are only climbing 1 floor, it doesn't matter. The view from the room was excellent and the size of the room was great too.. the bathroom and storage space didn't disappoint. The service was excellent, slow at times when food is concerned but they did ensure that everything that needed to be taken care of, they took care of it.. the beach is kept in excellent condition and the view from the pool looking at the sea is beautiful and as time to time, (from Dec to Apr), one can see whales swimming in the see is a added bonus. The staff were just excellent and a asset to this hotel.

Stayed in March 2023

Maybe one more dining option would be a bonus, but we were perfectly fine with the food options during our stay.

beautiful setting from the moment you step on the property. Everything was very clean, appeared to be well maintained and it was very quiet.

Stayed in December 2022

You couldn’t swim in the ocean.

The place, architecture, the pools, how quiet it is…

Stayed in October 2022