The room was a bit small. We requested in advance to check in earlier, but unfortunately there was zero flexibility from the staff, which was disappointing. Even 1 or 2 hours of flexibility would have made a difference since we arrived in CDMX early in the morning.

Perfectly located in a beautiful area. The hotel’s design is remarkable, and our room was clean, comfortable, and well-equipped. We couldn’t have breakfast due to an early flight, but the staff kindly prepared a breakfast box for us.

Stayed in August 2025

Everything, it’s a beautiful place and in a lovely location.

Stayed in August 2025

The building is new and great, had some issues with humidity but the staff resolved immediately

Great location and very nice staff

Stayed in August 2025

Classic architecture in the leafy streets of La Condesa, beautifully restored with a fun modern touch. Fantastic restaurant and bar. Diego and the team were very friendly and helpful.

Stayed in July 2025

Unfortunately, when using the shower (which has beautiful tile & great water pressure!), the bathroom and entire room became a sauna since there's no extractor or fan. It made everything damp. We talked to the front desk and they said they are planning to fix this issue in the future. There is also a lack of storage space in the bathroom. Just adding a couple shelves would be very helpful. The room was dark since the windows are covered by brickwork & the lighting is quite dim.

We had a great 6 day stay at Casa Cuenca for the following reasons: Excellent and helpful staff, which includes the front desk and waitstaff at Maleza! They provided a thoughtful cake and drink for my birthday! They also provide a pitcher of filtered water that they will refill to use daily. The location is great! It's on a quiet street, but there are plenty of great restaurants and cafes within a few blocks. It's also a 20+minute walk to Bosque de Chapultepec. We felt very safe exploring Condesa and Roma. We looked forward to breakfast every day! You get delicious coffee, juice, a pastry or toast and your choice of eggs. Shout out to Mari and Diego for great service. Our room was on the ground floor in the back with a terrace, so it was a pretty quiet and private space. The king bed was comfortable and there was a living space with sofa and TV.

Stayed in August 2025

The property was beautiful! The breakfast was excellent.

Stayed in July 2025

The room was large and very quiet. Breakfast was included and good selection from freshly squeezed juices to various breakfast dishes. We also had a dinner at the restaurant and it was amazing! Everything was delicious and we even got an opportunity to chat with the chef. What a lovely touch.

Stayed in July 2025

N/A

The property was lovely. Rooms were clean,comfortable and quiet. The common area outside was beautifully landscaped. Breakfast was delicious. The service was very attentive. I would stay here again.

Stayed in April 2025

the bathroom is smaller than i expected - and wet. but overall still pretty good!

perfect location, lovely staff and pretty chic design

Stayed in July 2025

Hotel Casa Cuenca was the perfect place to relax after 5 months of backpacking. We stayed for my boyfriend’s birthday and the team made it really special. Best included breakfast we’ve had on our trip, lovely environment, really comfy bed and super friendly and helpful staff, we wish we had longer here !

Stayed in June 2025

Need MORE light in the room and mirror…could put a shower glass vs curtain.

Stayed in June 2025

A beautiful boutique hotel in a very picturesque part of Condessa. Our room was huge with a separate living area. The breakfast was fantastic. Could happily have stayed a week or longer.

Stayed in April 2025

This is not something I didn’t ’like’ but important to know that this is not a full service hotel.

Gorgeous calm environment, stylish and excellent breakfasts. Staff were extremely warm and helpful. Honesty bar, small pool and general vibe

Stayed in May 2025

Great location, comfortable amenities, wonderful breakfast and a very friendly and hospitable staff

Stayed in May 2025

NO elevator, No water kettle or coffee maker in the room so you had to walk several sets of stairs to restaurant.

Great Design

Stayed in May 2025

Very minor - no iron or steamer in the room and they didn’t have a sufficient number to lend out.

Fabulous place, beautiful design, quiet and inviting. Staff were attentive and lovely to deal with.

Stayed in February 2025

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Clean and quiet

Stayed in April 2025

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Such a beautiful colonial style hotel, set in a very picturesque suburb of Mexico City. The staff went above and beyond for us, they even packed a small breakfast for us when we had to leave at 4am for our hot air balloon ride :-). They were so helpful with transport and restaurant recommendations, we couldn't have asked for more! Great location, nearby to plenty of wonderful places to eat, and central to most tourist spots, just a walk or uber ride away. I would 100% recommend this gorgeous place :-)

Stayed in April 2025

We loved everything! The hotel is so charming and beautifully designed, the beds/pillows are so comfortable, the staff are so hospitable and friendly, the breakfast is delicious and we could walk everywhere within Condesa/Roma easily! We could not recommend Casa Cuenca more and we will be telling all of our friends to stay here. Thank you so much Casa Cuenca for the most wonderful stay!

Stayed in April 2025

Good design hotel

Stayed in April 2025

The room was slightly on the small side

The breakfast was exceptional

Stayed in March 2025

Very beautiful super well located hotel. Room was gorgeous and the bathroom huge and luxurious. We had a very good stay there.

Stayed in March 2025

Wonderful help from front desk staff, excellent breakfast, nice toiletries, comfortable bed

Stayed in March 2025

The pressure of the shower was a bit low but it's only a detail that didn't impact our stay at all. We still had a blast.

We had such a great time at Casa Cuenca! From the design of the room to the kindness of the personal (with a special thanks to Mariana) and the amazing breakfast, everything was great! We definitely recommend the hotel!

Stayed in March 2025