I've stayed at Hotel Carlota before so I have nothing bad to say.

Hotel Carlota is a little hidden gem in CDMX. It's a great value and centrally located to all the great neighborhoods. The pool area is a great place to chill out and listen to music or work on your laptop.

Stayed in August 2025

The pictures of the room doesn't really correspondant as the reality, the wall are not even paint everywhere and have some holes.

The swimming pool and the accommodation are really nice.

Stayed in August 2025

In the pool there is one swimming lane, the lines are very small & meant to make the pool look a lot wider than it is. It is one lane. There was one window into the courtyard from my room 210 but the room was otherwise excellent. I would stay again.

Functional room layout, large for the price. Excellent supportive yet comfortable bed with kind of thick memory foam pillows. Great location. The pool was operational & passable for laps - it's about 15m long.

Stayed in August 2025

The AC is very basic and it's actually pretty loud. The pool is very cool but it's very awkward to use because it's very exposed and right next to the tables from the restaurant.

The location is unbeatable, the staff is super friendly and helpful, it feels very safe and the architecture is very interesting! The beds are very comfortable and they have several types of pillows to fit your preference. Minibar drinks and snacks are complimentary so that's a nice touch. Their toiletries are top tier quality.

Stayed in May 2025

Some of the staff are rude, unhelpful and seek to make extra charges. Service in the bar or cafe is very slow indeed. Less good than my staff in 2022

Great location. Fab architecture. Some of the staff are excellent and super helpful.

Stayed in May 2025

I WOULD NOT RECOMMEND paying for a suite in this hotel. Our room had a terrace with no furniture, It looked like a prison exercise yard. It was obvious that there should have been furniture as there was a sun umbrella stand but no umbrella, chairs or table. When I asked the staff they said they’d try to find a chair “or something” but nothing appeared. Also Booking.com said there was a bathtub but there are NO bathtubs in any room in this hotel.

The design is excellent, great location

Stayed in April 2025

Pool was dirty. I don’t think they cleaned ir overnight

Room

Stayed in March 2025

The TV didnt work. The mini bar was completely empty.

The hotel is in a fantastic location. The design of the hotel is very cool and the staff very helpful and polite. The room is spacious and comfortable.

Stayed in January 2025

Hair on ceiling of bathroom tile and underneath cup/glass next to bathroom's sink upon arrival. Ugly bathroom tile and decor, loud A/C, dark rooms, top of bed is against sliding door that moves and makes noise.

Excellent location Vibe in bar and pool area Nice security staff Restaurant on first floor

Stayed in December 2024

The shower is not great. AC (I used it for heating) is very loud.

Nice room with unique design. Great location.

Stayed in December 2024

Location is great! Staff very friendly and helpful. Comfortable bed and delicious breakfast!

Stayed in November 2024

The floor of my bed room could be a bit cleaner , but nothing major.

The hotel is very cosy without overwhelming its guests . Accommodations are charming and practical with a lot of character giving new life to old structures. The breakfast is definitely a highlight and staff was very nice as well .

Stayed in August 2024

The swimming pool was not attractive and was being worked on. Lighting in our room 210 could have been better. Would have liked a coffee maker in the room.

Breakfast was very good. It was nice to be able to choose from the menu. The hotel is well-located in a nice neighborhood. Dinner in the hotel restaurant was great and fairly priced. All staff we encountered were super and helpful. Loved the elevator! A/c was important. Had a great massage in the room!

Stayed in August 2024

Most things

Stayed in July 2024

heated pool, good food, nice bar and a comfy bed

Stayed in July 2024

There was a lot of noise from the bar AND restaurant, though It stopped at 11 PM, that was the only thing.

The location and easiness of the check in, breakfast was great and overall a very good experience.

Stayed in July 2024

The size and the decor

Stayed in May 2024

The entrance to the hotel is unattractive, it feels like a "tunnel." The internet in the room kept disconnecting. The room key card needed to be reactivated daily (sometimes even more often). The room is small, and it’s easy to bump into the concrete bed. The design is industrial (dominated by concrete). The elevator is "caged" and has noisy closing. The pool was dirty for the first two days of our stay, and there is no outdoor shower. Pool towels are not provided automatically (available upon request). The window in the room does not open and faces an interior corridor, so the room needs to have the lights on constantly. The lighting is weak. Breakfast is served only from 8 AM (in my opinion, this hotel should not be categorized as "suitable for business trips"). The restaurant staff will not provide breakfast earlier, even upon request. Right after the first breakfast, the staff told us that although breakfast is included in the hotel rate, the "service" is not!

Very good location, comfortable mattresses, warm water in the pool, comfortable loungers (only 2 available, fortunately the hotel was almost empty). The hotel staff were pleasant and always ready to help. Excellent fresh juice, delicious coffee, and perfectly prepared eggs (expect à la carte breakfast, not a buffet). Attractive seating area behind the pool.

Stayed in May 2024

As a thirty-something traveler, this was a great hotel for me. However, there was a pool party one day that I personally didn't mind, but could see it being bothersome to other travelers, so I suppose one should be wary of the age range of hotel guests. In terms of hotel service, everything was great!

The room was quite cozy in size, but for one person it was just right. I really enjoyed the proximity to Paseo de la Reforma, Mexico City's main avenue. You're steps away from the Hamburgo MexiBus stop or from walking to the Angel de la Independencia. Overall great location and wonderful hotel. Very contemporary and accommodating.

Stayed in May 2024

NA

Location, hotel design, price

Stayed in April 2024

the temperature of the water in the swimming pool was really good, much warmer than in Europe:-)

Stayed in March 2024

I do not like having the sink and mirrors in the bedroom and rather than the bathroom.

Comfortable bed

Stayed in March 2024

Great location and value.

Stayed in October 2023

Things were dated and needed some upkeep. A bit noisy, room also felt bunker-like.

Location was good.

Stayed in August 2023