Quantity of staff impacted in slow service

The restaurant, the bed and pools. Staff had good attitude

Stayed in July 2025

Food is too expensive

Private beach

Stayed in May 2025

A little isolated for us

The staff and the views were great

Stayed in April 2025

The shower pressure in the room bathroom was too low

The location, the pools ans the service

Stayed in April 2025

Everything!

Stayed in April 2025

Nothing negative my stay was perfect

Everything!!! Staff was super nice, food was great, valet was awesome, facilities where beautiful, the room was gorgeous, location was perfect and I loved Muñeca the cat boss! 10/10 I would recommend this to anyone going to Acapulco.

Stayed in February 2025

There was some building works going on , some kind of pagoda restaurant, will be lovely when it’s done but was a bit noisy at times. Didn’t affect our stay really.

The position is superb, next to a forest area in a quiet bay. Not in the main Acapulco area, which was fine by us. Lobby area/ bar is lovely, open and airy. Small but clean beach. Absolutely lovely staff and we had a package that included a great breakfast and free drinks 6-7 pm ! They have a hotel Cat who is really cute.

Stayed in January 2025

I liked about the property the safety of the location. It was a bit difficult to leave the property due to its location.

The property was great. The service was good. The food was good. It was a bit pricey value was OK.

Stayed in January 2025

Place

Stayed in August 2024

Some construction was still going after the hurricane but it was expected.

Food and service at the restaurant were excellent!! Staff really took the time to make sure we were getting everything we needed.

Stayed in June 2024

Staff was outstanding, obviously a combination of typical Mexican character and warm, cordial, and professional demeanor - complemented by excellent training and experience.

Stayed in June 2024

Nothing at all, it was perfect!

The staff was exceptionally attentive and kind, while the hotel itself went the extra mile with a wonderful surprise upgrade, free breakfast and no parking fees. Fantastic experience!

Stayed in June 2024

No information on current construction taking place at the property

The private beach

Stayed in May 2024

Construcción at night, very noise

The people working are very friendly

Stayed in April 2024

The food at the hotel restaurants is not as good and expensive.

The hotel is great, the private beach is really nice and relaxing.

Stayed in September 2023

Most areas are not easily accessible with a stroller.

The staff was very attentive and very friendly. The rooms are spacious. The view and the pools are amazing.

Stayed in July 2023

the road was kind of tricky if you’re a good driver - book a local driver.

the landscape and beaches are amazing. swimming pools are so clean and with many options.

Stayed in July 2023

Some things need a little updating, however, though, just in the week of our visit new umbrellas were put in. The lobby furniture could be updated and more comfortable.

The various pools and different areas to be in.

Stayed in July 2023

there's nothing to dislike

the private beach, the view, the pools, the restaurant, the staff very friendly, excellent hotel

Stayed in April 2023

As you would expect from an older hotel some items in the room were dated, although everything worked. Some WD40 would really help the exterior doors, for example, but the shower was problem free. The service was somewhat basic (we asked for an extended check out but they said no), and with some annoying nuisances: you need to sign up for beach towels, and they return you a copy of the receipt when you return the towel. Those towels have "seen better days". The food in the restaurant was kind of basic and lacked local variety: there were no tacos, for instance. There was a constant noise from multiple AC units. Although they probably can't do much about that, they definitely could have cleaned the AC unit areas from debris, some of those were visible and presented an untidy view. On the beach, there were many motor boats really close to the shore. They should consider expanding the restricted area. That said, overall we had a very pleasant stay and the hotel exceeded our expectations.

CR Acapulco is a classic hotel located on a steep hill facing the bay. It has a great view of the bay and a small private beach. Our master suite (7th floor) was VERY spacious, it had two rooms and a huge open terrace. We looked at 3 different rooms before settling on that one, all had slightly different sizes and furniture. There were two air conditioners and both worked well. We even had a private jacuzzi outside and it worked. Everything we asked for from the staff was delivered very fast and with no issues. We enjoyed swimming in the ocean as the water was very calm (a luxury for Acapulco) and warm. There was some basic snorkeling around the rocks on the left and right of the beach, although the water was rather muddy. They have three very spacious swimming pools, great for both kids and adults. The location is great, minutes away from everything. The hotel is surrounded by premium condos and the area has a gated entrance. There was private security always present at the entrance, it felt safe. The hotel grounds are well maintained.

Stayed in April 2023

no coffe maker in the room

playa privada

Stayed in March 2023

Maybe the breakfast buffet can have any variations when you stay several days , you can get bored of the same food.

The view was expectacular , the beds really good cleanlines excellent, everything good

Stayed in April 2023

they can improve breakfast

room and beach

Stayed in April 2023

Not a thing. everything and everyone was fantastic!

Quiet with beautiful ocean view rooms. Wonderful private beach with excellent service.

Stayed in April 2023