Reviews of Occidental Costa Cancún - All Inclusive 4 stars
Boulevard Kukulkan Km 4.5 Lote D7 5 Zona Hotelera, 77513 Cancún, Mexico
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewFood and drink options were exceptional.Great Beach front property
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewGood location and facilities , the staff super nice , hard workers and very kind , specially the housekeeper, restaurants staff as Daniel , Aaron and activities as Adelina . I left my phone in the beach restroom and a guest safe it with security guard!Thank you.
Is a very big complex , I recommend you to go low season, as I did , be prepared to do files or line for breakfast , a lot of activities with high volume , for us as a couple , we prefer peace environment , is perfect for family time.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewQuite/clean ,friendly staff
Power shortage on our 3rd day
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewnot much
bathroom didn't flush constantly for 3 days, food was definately an adventure. loved the omelet person, only could make 3 reservations for extra meal choice and only the mexico was good, had a couple of spa visits and they were pleasant, ocean water was rocky and kelpy loved our terrace, reception tried to change our room, luckily I took picture of my reservation, licquer was kind of watered down at times, the wait staff was excellent!
Dear Emily, Thank you for taking the time to share your opinion with us regarding your recent stay. The entire team works very hard to ensure that each guest has a pleasant stay. Although we regret your disappointment with your stay, we would like to thank you for sharing your feedback as it helps us to improve our services. We regret not fully meeting your expectations on this occasion, and we hope to have the opportunity to serve you again in the not-distant future. Sincerely,
Dear Emily, Thank you for taking the time to share your opinion with us regarding your recent stay. The entire team works very hard to ensure that each guest has a pleasant stay. Although we regret your disappointment with your stay, we wou… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewEverything! Meals! Location! Beach!
Dear Daria, Thank you for sharing this review after your recent stay at Occidental Costa Cancún. We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon. Sincerely,
Dear Daria, Thank you for sharing this review after your recent stay at Occidental Costa Cancún. We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forwa… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe food was horrible
Dear José, Thank you for your review. We are sorry that we missed the mark during your stay with us. We are always looking for ways to improve, so feel free to contact us directly to discuss your experience in more detail. We hope to welcome you back in the future. Best wishes, Ricardo Bravo Gerencia General / General Management
Dear José, Thank you for your review. We are sorry that we missed the mark during your stay with us. We are always looking for ways to improve, so feel free to contact us directly to discuss your experience in more detail. We hope to wel… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewFood, swimming pool
Beach
Dear Gerardo, Thank you for choosing us to spend your holidays. The vision of our guests is the key to complete guest satisfaction; therefore, we are very grateful for the time you spent writing your opinion. We regret not fully meeting your expectations on this occasion. We have taken note of the aspects that could not meet your expectations, and we will share them with the involved departments. We hope to have the opportunity to welcome you again. Sincerely,
Dear Gerardo, Thank you for choosing us to spend your holidays. The vision of our guests is the key to complete guest satisfaction; therefore, we are very grateful for the time you spent writing your opinion. We regret not fully meeting you… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in June 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewWe went to Cancun for scuba diving. We selected this hotel because it was well located, and has everything we needed.
Dear Guillermo, Thank you very much for your kind feedback. We are delighted that you found our establishment to be excellent value for money. It is wonderful that you appreciated our strategic position on Kukulcán Boulevard, which makes us an ideal choice for diving enthusiasts visiting Cancún. We are pleased that our comprehensive facilities met all your requirements during your stay. Our team takes great pride in providing everything our guests need for a memorable Caribbean experience. We look forward to welcoming you back for another memorable experience. Best wishes, Ricardo Bravo Gerencia General / General Management
Dear Guillermo, Thank you very much for your kind feedback. We are delighted that you found our establishment to be excellent value for money. It is wonderful that you appreciated our strategic position on Kukulcán Boulevard, which makes… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewSpa not included rooms do not look like the picture
Room
Dear Stacey, Thank you for taking the time to review your recent stay at our hotel. We are sorry that your stay did not fully meet your expectations regarding your accommodation. We look forward welcoming you again in the future Kind regards, Ricardo Bravo Gerencia General / General Management
Dear Stacey, Thank you for taking the time to review your recent stay at our hotel. We are sorry that your stay did not fully meet your expectations regarding your accommodation. We look forward welcoming you again in the future Kind … Show more
Reviewed: 9 August 2025 · Stayed in June 2025
Verified reviewThe bathroom was great!
The drinks weren’t good they all tasted the same. Restaurants aren’t enough, it’s necessary to make a reservation a day or two in advance, and if you didn’t it was necessary to stay in the line to eat the buffet. We asked for two beds in our reservation, as we are friends and wanted to sleep comfortably… for our surprise they pushed us didn’t treat us nice when we showed the reservation and we HAD to accept… The gym is very small and there’s no air conditioning Disappointing
Dear Adrianna, Thank you for taking the time to review your recent stay at our hotel. We are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret that the beverage selection and dining arrangements did not provide the seamless experience we strive for. Our restaurants offer advance reservations to ensure all guests can enjoy our specialized dining venues, including La Claraboya with fresh seafood, México Lindo with traditional Mexican cuisine, and La Trattoria with authentic Italian dishes. We hope to have the pleasure of welcoming you back in the future Kind regards, Ricardo Bravo Gerencia General / General Management
Dear Adrianna, Thank you for taking the time to review your recent stay at our hotel. We are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret that the beverage selection and dining arrangements … Show more
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewBecause we were close to the lagoon there wasn’t as much seaweed compared to other beaches but with all the boats and jet skis passing through fast by the after noon there wasn’t quite a bit of it.
The food was always overcooked and lacked flavor. The buffet was honestly not great. The restaurants were okay, for breakfast some of the stuff like hash browns or beans tasted and seemed to be from the day before. The drinks little to no alcohol, and regular drinks were either flat or not cold enough. At the Italian restaurant we ordered an Alfredo pasta and I came with ham? Almost as if it were supposed to be carbonara, but I don’t eat pork at all and couldn’t eat it. The snack bar was also not good, chips so stale and hard, the pizza the crust wasn’t fully cooked it tasted like a luncheable, the desserts there tasted off and soda machine didn’t work and we coming from bottles that were already flat too. We also booked two full/queen beds online and were given a king size (I traveled with my aunt) they said it’s not guaranteed what bed it’s whatever’s available, when online it never showed that to me and allowed us to choose between a kind and or 2 queens. After we had checked out, I needed to exchange more dollars for pesos to buy from the gift shop located in the resort, and they wouldn’t let me exchange it at all and were rude about it.
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize that your experience fell short in some areas. Your comments about the dining options have been noted and we appreciate you bringing these concerns to our attention. We understand how important quality cuisine is to a memorable vacation, and we regret that the culinary experience did not meet your expectations during your stay. Regarding the accommodation arrangements, we want to clarify that room assignments are based on availability at check-in, and our team is always ready to assist with any concerns that may arise. For currency exchange services, our front desk team provides this service during regular hours and would be happy to help with any future needs. We are pleased that you found our beachfront location advantageous, particularly the reduced seaweed conditions near the lagoon area. Our prime position on Kukulcán Boulevard offers guests direct access to the beautiful Caribbean coastline. We hope to have the opportunity to welcome you back again in the future. Kind regards, Ricardo Bravo Gerencia General / General Management
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize that your experience fell short in some areas. Your comments about the dining options have been noted and we appreciate you bringing these concerns t… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in May 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewNot kids friendly
Not kids friendly
Dear Juan, Thank you for taking the time to share your feedback. We are sorry to received a low score since you did not have any experience with us. Best wishes, Ricardo Bravo Gerencia General / General Management