Reviews of avid hotels - Tijuana - Otay by IHG 3 stars
Cda. Ing. Juan Ojeda Robles 14802, 22253 Tijuana, Mexico
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewEverything was very good, the staff, the location, facilities, and breakfast.
N/A.
Dear Gustavo Alberto good day. We are very grateful for choosing us to stay on your recent visit to Tijuana, thank you for your valuable comments. We are happy that you had a pleasant stay, that you enjoyed our facilities and services such the breakfast and our 24 hour premium coffee. Hope to see you back soon! Kind regards Bertha Quiñonez, General Manager.
Dear Gustavo Alberto good day. We are very grateful for choosing us to stay on your recent visit to Tijuana, thank you for your valuable comments. We are happy that you had a pleasant stay, that you enjoyed our facilities and services such … Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReally well thought out room for travelers with hooks, shelves, pillows, great shower (just needs a handheld shower). Breakfast was really great. Comfortable public spaces. Great staff.
No handheld shower head and the location feels isolated.
Dear Jennifer good day. We are very grateful for choosing us to stay on your recent visit to Tijuana, thank you for your valuable comments. We are happy that you had a pleasant stay, that you enjoyed our facilities and services such the breakfast and our 24 hour premium coffee. Hope to see you back soon! Kind regards Bertha Quiñonez, General Manager.
Dear Jennifer good day. We are very grateful for choosing us to stay on your recent visit to Tijuana, thank you for your valuable comments. We are happy that you had a pleasant stay, that you enjoyed our facilities and services such the bre… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewCleanliness
I don’t like it that the receptionist down graded my room to one bed instead of two queens like I had booked on Expedia
Dear Sandra, good morning. Thank you for choosing stay with us in your recent visit to Tijuana. We are very sorry that your stay was not satisfactory upon check-in. Reviewing our system, you booked a standard room, which is subject to availability of bed types at the hotel. We did everything possible to assist you, providing you with a larger room where we accommodated the extra bed. In our system, you have the option to reserve the room you require (in this case, two beds) at a different rate. It may be that they were no longer available for sale, and you booked the standard room (which costs less). I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly. Kind regards, Bertha Quiñonez General Manager
Dear Sandra, good morning. Thank you for choosing stay with us in your recent visit to Tijuana. We are very sorry that your stay was not satisfactory upon check-in. Reviewing our system, you booked a standard room, which is subject to ava… Show more
Reviewed: 22 August 2025 · Stayed in June 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewLocation is great since its not to far away from the airport.
Wish there was covered parking!
Dear Hector good day. We are very grateful for choosing us to stay on your recent visit to Tijuana, thank you for your valuable comments. We are happy that you had a pleasant stay, that you enjoyed our facilities and services such the breakfast and our 24 hour premium coffee. Hope to see you back soon! Kind regards Bertha Quiñonez, General Manager.
Dear Hector good day. We are very grateful for choosing us to stay on your recent visit to Tijuana, thank you for your valuable comments. We are happy that you had a pleasant stay, that you enjoyed our facilities and services such the break… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewThat it was clean, and quiet.
Dear Jozann good day. We are very grateful for choosing us to stay on your recent visit to Tijuana, thank you for your valuable comments. We are happy that you had a pleasant stay, that you enjoyed our facilities and services such the breakfast and our 24 hour premium coffee. Hope to see you back soon! Kind regards Bertha Quiñonez, General Manager.
Dear Jozann good day. We are very grateful for choosing us to stay on your recent visit to Tijuana, thank you for your valuable comments. We are happy that you had a pleasant stay, that you enjoyed our facilities and services such the break… Show more
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in May 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewClean, securr
Price, no early check ingood
Dear Anónimo, good morning. We appreciate you choosing to stay with us. Thank you also for taking the time to share your experience at Hotel Avid Tijuana. Please know that your comments are extremely valuable to us, as they help us continue making changes to improve our guests' stays. We are delighted to know that you enjoyed your stay as much as we enjoyed serving you. We hope you give us the opportunity to serve you again. Best regards. Bertha Quiñonez General Manager.
Dear Anónimo, good morning. We appreciate you choosing to stay with us. Thank you also for taking the time to share your experience at Hotel Avid Tijuana. Please know that your comments are extremely valuable to us, as they help us continue… Show more
Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewThe room was very nice, the bed and pillows were very comfy. The bathroom shower has wonderful water pressure and I like having the Dove products. It was perfect for my overnight stay.
The breakfast was disappointing. Nothing but high sugar items. White bread, pastries, processed oatmeal, high sugar cereals. There was fruit, but high sugar banana, oranges and apples. It would have been nice to have some kind of protein. There was granola bars, but even those are high sugar.
Dear Mariendia, good morning. We appreciate you choosing to stay with us. Thank you also for taking the time to share your experience at Hotel Avid Tijuana. Please know that your comments are extremely valuable to us, as they help us continue making changes to improve our guests' stays. We are delighted to know that you enjoyed your stay as much as we enjoyed serving you. We hope you give us the opportunity to serve you again. Best regards. Bertha Quiñonez General Manager.
Dear Mariendia, good morning. We appreciate you choosing to stay with us. Thank you also for taking the time to share your experience at Hotel Avid Tijuana. Please know that your comments are extremely valuable to us, as they help us contin… Show more
Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewI stayed for one night after a late arrival flight (I live two hours from Tijuana) and I'm really happy with my hotel choice. The facilities are very modern and clean, the staff is super friendly and I was allowed to do a late check-out (I woke up with a headache) They have a little shopping kiosk to buy snacks and drinks. Breakfast is included and they have complimentary coffee 24/7. And it's conveniently close to the airport. I will definitely stay here again.
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewWas super clean and new
Walls were a little thin could here conversation in next room
Reviewed: 18 May 2025 · Stayed in April 2025
Verified reviewReviewed: 18 May 2025 · Stayed in May 2025
Verified reviewReviewed: 15 May 2025 · Stayed in April 2025
Verified reviewReviewed: 13 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewLocation is away from noisemakers. Easy to get there if you are looking for relaxing time. It is Not a walking place if you are looking for shopping, eating out or bars.
Dear Maria, good morning. We appreciate you choosing to stay with us. Thank you also for taking the time to share your experience at Hotel Avid Tijuana. Please know that your comments are extremely valuable to us. We are delighted to know that you enjoyed your stay as much as we enjoyed serving you. We hope you give us the opportunity to serve you again. Best regards. Bertha Quiñonez- General Manager
Dear Maria, good morning. We appreciate you choosing to stay with us. Thank you also for taking the time to share your experience at Hotel Avid Tijuana. Please know that your comments are extremely valuable to us. We are delighted to know t… Show more