Breakfast is poor

Environment

Stayed in July 2025

Nothing

Met all requirements in a good way

Stayed in August 2025

Spacious room and quiet facility. Good internet speed.

Stayed in June 2025

I was quite a long way from reception, but it made it quieter as well.

The facilities were spacious, quiet, and beautiful.

Stayed in June 2025

Clean room, good breakfast, european standard in Africa…

Stayed in April 2025

Nothing to list.

Excellent breakfast... great coffee. Location is very good and close to the road to the airport. Beautiful gardens.

Stayed in May 2025

Food. However , Breakfast was all right and had good range of things to choose from. However the restaurant a la carte service for other meals took sooo long , taking at least 1-1,5 hours each time. And the food itself isn’t noteworthy. There are plenty of other places nearby that same much better food for the same prices.

Staff were really friendly and helpful. Beds are comfortable. Big rooms with sufficient space for working. Sports room is great and well equipped. Love the gardens which are really cared for. A nice oasis after work.

Stayed in April 2025

Rooms close to street side may be not quiet, also air conditioning radiators make noise which may disturb sleep at night...

Well organized hotel on European standard, nice garden with old trees, acess to swimming pool and enjoyable bar and restaurant. Save and clean place.

Stayed in April 2025

AC didn’t work, but I was too tired to tell them.

Spacious rooms.

Stayed in March 2025

Staff could offer to assist you with your luggage when you arrive. Other than that, everything is great. Better than what the photos describe.

Excellent facilities: clean, leafy and nature rich, comfortable, convenient.

Stayed in March 2025

All good. But the shower room is slippery. Good to do something!

The compound and the rooms are great

Stayed in March 2025

Nothing ...everything was excellent.

Greta place in Lilongwe. Room was very comfortable and breakfast was excellent.

Stayed in February 2025

The breakfast had to be ordered the day before but this wasn’t clearly instructed when we booked. The breakfast was made for me nonetheless, which I appreciated but it was cold and the eggs weren’t well made

Stayed in February 2025

Rooms a bit far from restaurant, walkways not covered so got wet in the rain

Ambience spacious rooms

Stayed in January 2025

Quiet location. Set in beautiful gardens. All staff treated us with respect and friendliness. Everything in the room worked as it should.

Stayed in January 2025

The TV channels available in the room are not sufficient.

Breakfast is excellent, lots of choice. Staff is really nice and welcoming. The pool area is great. The room was big and comfortable.

Stayed in January 2025

Staff, gardens , spacious clean rooms and comfortable mattress

Stayed in November 2024

The staff was very attentive. The rooms were clean, all very good.

Stayed in November 2024

Unfortunately, the service at the restaurant was disappointing. The waitstaff displayed unprofessional behavior; one waiter even served my meal by abruptly setting the plate down while talking to his friend. My food order took over an hour to arrive, despite the restaurant not being busy—there were only five guests waiting at the time. One server, however, stood out in a positive way. The pregnant lady demonstrated professionalism and dedication, and after noticing our extended wait, she approached us to inquire about the delay. Upon learning of our concerns, she went to the kitchen, and within five minutes, our food was finally served. During breakfast, there was a lack of basic courtesy—no greetings or smiles, just a brief question about my room number. I also observed staff serving themselves food openly in front of guests, then carrying it back to the kitchen. On Tuesday, around 9:20 a.m., they began clearing the buffet while guests were still serving themselves, some even using their hands and eating rather than proper utensils. This was embarrassing to witness, especially as guests from Kenya were present. As someone in the hospitality industry, with experience staying in over 200 hotels worldwide, I felt ashamed to see this happening in my own country. Please don’t consider terminating anyone over this feedback. Instead, I suggest focusing on training the staff in customer service and instilling a greater sense of discipline. With the right guidance, I believe these issues can be resolved, and the guest experience greatly improved.

The front office personnel were all friendly, helpful, and professional.

Stayed in October 2024

Remember to remind hotel for airport transfers

Good location for the airport for rest after flights or close for departures to airport.

Stayed in October 2024

Need to be reminded if airport pickup has been booked.

Location was good fortravel to or from the airport.

Stayed in September 2024

Had to move rooms because there was no water in the first room.

Great food, lovely surroundings, beautiful pool.

Stayed in October 2024

The only issue was that the person(s) responsible for the shuttle bus did not allow for the fact that our flight was delayed. The driver left before we were clear of immigration and we were initially told that we would have to wait up to 3 hours for them to come back for us when they had their next airport run. After contacting reception we were collected after about 45 minutes but this was not a good start to our stay especially as we were tired after our journey.

Almost all the staff were faultless, the room was very nicely decorated, spacious and comfortable. The food was excellent with a very good choice, especially for breakfast. The gardens and surroundings are very beautiful. Perfect for a stop over on our way to the north but could easily have stayed longer. Happy to be returning at the end of our trip.

Stayed in September 2024

Breakfast - they can do better

Serenity and cleanliness

Stayed in July 2024