Hut tub didn't work, although this wasn't advertised so I feel like I paid for something that wasn't available,

Location was good

Stayed in August 2025

No parking for a 3 bedroom that was booked, the owner said you can’t access the inside parking as it’s for resident only, park outside on a first come first serve basis! No response on the contact when urgently needed. No security at guard house.

The location of the property is good and close to main road and the sea.

Stayed in May 2025

Poor maintenance, no running water last 36 hours of stay, no direct access to beach, jucuzzi unusuable for first half of stay

Roof terrace with barbeque Good sized balcony Acceptable internet, but with some drop outs Good air con in bedroom

Stayed in November 2024

1. The furniture needs replacement/good repair. The sofas, the bed, and some dining chairs 2. The house cleaning needs close supervision. 3. The beddingds/towels need replacement. 4. Kitchen utensils and cutlery need to be re-looked at as well, could be better than that

The location was good, not a long distance to the beach.

Stayed in September 2024

Apartment is run down with some damage. But the host was kind enough to change us to another apartment

The location is great.. close to restaurants and shops

Stayed in June 2024

Property didnt have water for almost 4 days and did not make an effort to get water for guests. The host is almost impossible to contact and is not helpful. The guest couldn't even shower as there was no assistance to get water.

Rooms were neat and clean

Stayed in February 2024

- during our stay (6 days/5 nights), there was no hot water. - we received only 1 roll of toilet paper for a total of 5 people. - the stove operates on bottled gas, which ran out while preparing dinner. We accidentally discovered this, fortunately finding another bottle behind the building to replace it. - we immediately informed the host of all issues, but they never responded. They did not address our concerns.

- spacious, suitable for 5 people - there is a pool, but the beach is easily accessible on foot

Stayed in December 2023

Place was not cleaned properly, cot was not provided after request and confirmed. Messages not replied when enquired, very little linen and cutlery. No one there receiving us or to explain parking arrangement or hot water settings. Walls need a layer of paint or good cleaning. Oven handle broken. Furnished very basic.

Good location, swimming pool, shops and restaurants within walking distance.

Stayed in December 2023

The apartment looked nothing like the photo's Our towels was mismatched and 1 towel was torn We only had half a roll of toilet paper in the apartment There were 3 wasps in a wasp nest above the shower as well as 2 huge cockroaches that was running around in the apartment. The braai/jacuzzi area was not at all what is shown in the photo's, there was no grass, sun loungers was dirty and the overall outside area was very neglected and dirty During our stay a maintenance team had also accessed the apartment to install new light fittings, the manager of the property did not ask nor did he inform us that someone will have access to our personal belongings. One of the lights which they installed was above the bed the shoe marks and dust from the people walking was all over the bed linen and the side tables was left dusty from the drilling The lights from floor two to floor three was not working, so we had to use our phones at night up the stairs. Will definitely not recommend this apartment, Bookings.com should go and review this apartment again, definitely not a 8.2 rating

The location was the only bonus at this property

Stayed in October 2023

The shower area overflows. It's connected to the toilet makes the place uncomfortable. One has to clean the entire floor after every shower. The Internet connection was poor. The towels were not in good shape to use. Fortunately we carried ours. The walls in rhs shower were peeling.

The place is spacious and in quiet location for comfortable stay. It was very well ventilated.

Stayed in August 2023

No water on third evening The 2 safes out of order, main brown sofa broken, standing fan broken

Walking distance to beach

Stayed in April 2023

not clean

Stayed in April 2025

View out of the window into the wall of the building next door No cross ventilation Paint peeling from the ceiling No undercover parking for my vehicle TV not working No response from contact person to assist

Stayed in January 2025

Room was disgusting and dirty, fungus on ceiling

Nothing

Stayed in January 2025

Quelle aminities cassés

Apartment très grand

Stayed in December 2024

No hot water to shower. Tried to communicate and chase up but in vain. Had the penthouse booked but jacuzzi needed cleaning . Chased up but got it cleaned only on the last day of our 4 days stay.

Great value for money. A few minutes walk to the beach and easy access to the coastal road and restaurants. 15 mins walk to local supermarket.

Stayed in August 2024

As advertised. All good.

Stayed in April 2024

1. Self check in after 2 pm not gone well. We arrived in the apartment at 10pm, cannot access the apartment since the key was not in the key box. Phoned the host several times, no success. We only managed to talk to him after one hour attempts. He was very arrogant with us stating that we were not supposed to disturb him at that time of the night. We asked him if we can't access the apartment, what should we do, May be we should sleep on the road or near the swimming pool, he said it might be a solution 2. The host stated if you have any complaint, contact booking.com and not him 3. The apartment is on the third floor without elevator 4. The building is not in compliance with Tourism authority. For example no elevator, no electric generator, stayed without electricity and water for 2 days due to cyclone 5. When the electricity came back to normal, still continued without water since the water pump was broken, the host stated its not their responsibility, its the syndicate. Are we supposed to deal with the syndicate now 6. We were not allowed to park our car in the parking area and parked our car on the road. We don't have access with the main gate which work with a remote, no remote was given to us 7. We entered the property with the small door where there is soap water on the floor 8. The apartment is full with cockroach 9. The apartment has a safe which we were not provided with the access code or the key 10. The electric iron has a broken electric plug which is very dangerous and at risk of electrocution 11. The apartment has three dining chairs and these chairs were full of nails which were not properly fixed, I even got cut in my arm with one of the chair 12. Several times the water heater don't work and no hot water is available 13. Carrying your luggage from the road to the third floor and vice versa at check out is not an easy task 14. The host told us if we need water we would go down near the swimming pool there is a tap which we can use.

Nothing, worst trip ever done related to accommodation

Stayed in January 2024

Good location, spacious facility

Stayed in November 2023

The bathroom did not seem to be cleaned properly. The sliding door for the balcony did not lock which made us feel unsafe at night. It was not a hotel, which I thought it was at the time of booking. It was a self-catering apartment in a residential block. The beds were very uncomfortable to sleep on, we had stayed in 2 previous locations before ending our stay at Sugar Reef. There were no lifts so we needed to carry our big luggage up to the 1st floor.

The owners were friendly and helpful. Close to nearby amenities and the buzz Part of Flic n Flac

Stayed in November 2023

The apartments were filthy, bedsheets and mattresses were full of dust. The bedsheets were smelly. we were a group of 6 people we were offered two double beds and two sofa beds, the sofa beds were very very uncomfortable to sleep in for 9 nights. They only provided 2 mugs for six people. The washing liquid was diluted with water. The shower rooms stank of wee

the only good thing was we were close to the beach

Stayed in November 2023

No comments

Excellent, it was good

Stayed in August 2023

evrything was ok

swimming pool

Stayed in August 2023

Spacious apartment, good vaue for the money. Nice pool but rather cool water in winter.

Stayed in August 2023