Reviews of Village Pierre & Vacances Sainte Luce 3 stars
Pointe Philippeau Lieu-dit "Pavillon", 97228 Sainte-Luce, Martinique
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Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 June 2025 · Stayed in April 2025
Verified reviewWhat you would expect from a big resort - busy with tons of facilities and things to do
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 April 2025 · Stayed in April 2025
Verified reviewReviewed: 14 March 2025 · Stayed in March 2025
Verified reviewReviewed: 19 February 2025 · Stayed in February 2025
Verified reviewThe hotel complex was good with nice grounds and great location close to the beach
Room was late being made ready and staff were argumentative Buildings generally needed some investment / updating
Thank you for your feedback. We are glad to hear that you enjoyed the hotel complex, the grounds, and the great location near the beach. However, we sincerely apologize for the delay in having your room ready and for the issues you encountered with our staff. This is certainly not the level of service we aim to provide, and we will address this with the team to ensure better experiences in the future. We also appreciate your feedback on the condition of the buildings and will take it into consideration for future improvements. We hope to welcome you back and provide you with an even better experience. The Pierre & Vacances Team
Thank you for your feedback. We are glad to hear that you enjoyed the hotel complex, the grounds, and the great location near the beach. However, we sincerely apologize for the delay in having your room ready and for the issues you encount… Show more
Reviewed: 22 December 2024 · Stayed in December 2024
Verified reviewGreat location, amazing exterior
Moulding and cockroaches in the room, room smelt like someone died in there, everything in the room is broken and the whole complex needs refurbishment
Thank you for your feedback. We're pleased to hear that you appreciated the location and the exterior of the property. However, we deeply apologize for the serious issues you encountered with mould, cockroaches, and the unpleasant smell in your room. This is completely unacceptable, and we will take immediate action to investigate these concerns with our housekeeping and maintenance teams. The condition of the room and the need for refurbishment are also important points, and we will look into how we can improve the overall quality of our accommodations. We regret that your experience was affected by these issues, and we will work hard to ensure a more comfortable and clean environment for future guests. The Pierre & Vacances Team
Thank you for your feedback. We're pleased to hear that you appreciated the location and the exterior of the property. However, we deeply apologize for the serious issues you encountered with mould, cockroaches, and the unpleasant smel… Show more
Reviewed: 28 July 2024 · Stayed in July 2024
Verified reviewPerfect location , breathtaking views, friendly staff, pool snacks with Octave and his team, late night pizza available, convenience store on site
I would not recommend the main restaurant l habitation Philippeau and I find overall the value of the stay to be too high ( but we had a great time )
Reviewed: 14 June 2024 · Stayed in June 2024
Verified reviewWe loved the location, the pool, how friendly the staff was, the room size and view from our room.
Two toilets in the room would be nice, the restaurant was good the first night ( Creole specialties) but felt more cafeteria style the second time we ate there ( but it's not that bad really)
Reviewed: 9 June 2024 · Stayed in June 2024
Verified reviewBecause I stay for one day, there were many rules, for example, I had to beg for a towel to use the pool because I stayed for one day
There should be any rules wether it was one day stay or a week stay
Reviewed: 25 May 2024 · Stayed in May 2024
Verified reviewThe pool area for kids is fantastic. We hadn’t booked All Inclusive, but if you had, that could be an attraction for some!
Really don’t know where to start!!! Stays of 6 nights + and you get fresh bedding & towels!! There are no lifts, the room numbers are confusing, so dragging your bags up 3 flights & then finding you are on the wrong staircase is good fun. The rooms have barely any furniture & no comfort at all, literally like a cell, beds are like camp beds & the air con sounds like a jet engine. The shower was like Harry Potters cupboard under the stairs & the shower lead is too short so unless your 3ft tall you can’t get under it! We were appalled & checked out early….,..
We're pleased to hear that you found the pool area for kids to be fantastic. Providing enjoyable experiences for families is important to us, and we're glad that this aspect met your expectations. We apologize for the various issues you encountered during your stay. It's concerning to hear about the challenges you faced with the room, including the lack of furniture, uncomfortable beds, and issues with the air conditioning and shower. Please know that this falls short of the standard of comfort and convenience we strive to provide for our guests, and we sincerely apologize for any inconvenience caused. Your comments have been shared with our team for further review and improvement. We understand your decision to check out early, and we're truly sorry that we were unable to meet your expectations during your stay. We value your feedback as it helps us identify areas for improvement, and we will work diligently to address these issues to enhance the experience for future guests. Once again, we apologize for the disappointment you experienced and appreciate your candid feedback. The Pierre & Vacances team
We're pleased to hear that you found the pool area for kids to be fantastic. Providing enjoyable experiences for families is important to us, and we're glad that this aspect met your expectations. We apologize for the various issue… Show more
Reviewed: 19 May 2024 · Stayed in May 2024
Verified reviewPool was nice.
needs renovation and buffets weren’t good
We're glad to hear that you enjoyed the pool during your stay, Patrice. We apologize for any inconvenience caused by the condition of the property. Your comments regarding the need for renovation have been duly noted, and we will review them with our team to prioritize necessary upgrades. Regarding the buffets, we apologize if they did not meet your expectations. We strive to provide a variety of quality dining options for our guests, and we will certainly take your feedback into consideration to improve our offerings. Thank you again for your valuable input. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience. The Pierre & Vacances team
We're glad to hear that you enjoyed the pool during your stay, Patrice. We apologize for any inconvenience caused by the condition of the property. Your comments regarding the need for renovation have been duly noted, and we will revie… Show more
Reviewed: 7 May 2024 · Stayed in May 2024
Verified reviewLocation clean well kept Resort. Staff very helpful polite very friendly.
Ration water issues. Restaurant not very good could be better.
Reviewed: 25 April 2024 · Stayed in April 2024
Verified reviewReviewed: 16 April 2024 · Stayed in March 2024
Verified reviewReviewed: 7 April 2024 · Stayed in April 2024
Verified reviewEasy access to beach.
Lack of daily room cleaning. Guests have to clean kitchenette and take out trash. Dated exterior and interior (bathrooms and furniture). Stingy on toilet paper and towels. We had to pay for some sort of tax which wasn't disclosed at check in.
We're pleased to hear that you enjoyed the easy access to the beach, Barbara. However, we apologize for any inconvenience caused by the lack of daily room cleaning and the cleanliness of the kitchenette. We understand the importance of maintaining a high standard of cleanliness for our guests, and we will address this with our housekeeping team to ensure consistency in service delivery. Regarding the dated appearance of the exterior, interior, and furniture, we value your input and will consider it as we plan for future upgrades and renovations. We apologize for any confusion regarding additional charges such as taxes. We will review our communication procedures to ensure that all charges are clearly disclosed at the time of booking and check-in. Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. The Pierre & Vacances team
We're pleased to hear that you enjoyed the easy access to the beach, Barbara. However, we apologize for any inconvenience caused by the lack of daily room cleaning and the cleanliness of the kitchenette. We understand the importance of … Show more
Reviewed: 5 April 2024 · Stayed in March 2024
Verified reviewGreat family friendly place. Nice pool and a good seaside resort.
The parking on site was an issue. My cousin came to visit and was not allowed to park on site for even 30 minutes. We had three rooms for two night and should have been able to have a parking spot for a short duration.
Reviewed: 21 March 2024 · Stayed in March 2024
Verified reviewBed was comfortable. Small kitchenette was well equipped.
The room were supposed to have air conditioning. It had an air exchanger system but the room never reached the temperature we set the thermostat at.
We're glad to hear that you found the bed comfortable and that the small kitchenette was well equipped. We apologize for any inconvenience caused by the air conditioning system in your room. Your comfort is important to us, and we regret that the room temperature did not reach the level you set on the thermostat. We will investigate this matter further to ensure that such issues are addressed promptly and effectively. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. The Pierre & Vacances team
We're glad to hear that you found the bed comfortable and that the small kitchenette was well equipped. We apologize for any inconvenience caused by the air conditioning system in your room. Your comfort is important to us, and we regr… Show more
Reviewed: 13 February 2024 · Stayed in February 2024
Verified reviewReviewed: 14 January 2024 · Stayed in January 2024
Verified reviewLocation
Dated, Staff, no water last day
We are pleased to hear that you found the location favorable, Todd. We regret to read that you found the property dated and that you were dissatisfied with the level of service provided by our staff. Providing excellent service is important to us, and we apologize if we fell short of your expectations in this regard. Additionally, we apologize for any inconvenience caused by the lack of water on your last day. We understand the importance of basic amenities and regret any disruption to your stay. Please know that your feedback is valuable to us, and we will use it to address areas for improvement within our property. Hopefully, there will be an opportunity to welcome you back for a more enjoyable experience in the future. The Pierre & Vacances team
We are pleased to hear that you found the location favorable, Todd. We regret to read that you found the property dated and that you were dissatisfied with the level of service provided by our staff. Providing excellent service is importan… Show more
Reviewed: 13 January 2024 · Stayed in January 2024
Verified reviewGreat location
First room had no phone, no tv, no wifi. Staff knew and didn't tell, didn't care. Next room, after asking for general manager, was fine. But reception staff was extremely unpleasant.
We are pleased to hear that you found the location to be great, Olivier. However, we sincerely apologize for the issues you encountered with your initial room, including the lack of phone, TV, and WiFi. It is disappointing to learn that our staff did not communicate this information to you and that they did not provide the level of care and service we strive for. We are glad to hear that your concerns were addressed after speaking with the general manager, and we apologize for any inconvenience experienced during this process. Additionally, we apologize for any unpleasant interactions you had with our reception staff. Your feedback is valuable to us as it helps us identify areas for improvement. We will address these issues internally to ensure that similar situations do not occur in the future. We hope to have the opportunity to welcome you back for a more positive experience in the future. The Pierre & Vacances team
We are pleased to hear that you found the location to be great, Olivier. However, we sincerely apologize for the issues you encountered with your initial room, including the lack of phone, TV, and WiFi. It is disappointing to learn that ou… Show more
Reviewed: 4 January 2024 · Stayed in November 2023
Verified reviewReviewed: 5 December 2023 · Stayed in December 2023
Verified reviewThis is a great place to stay! We enjoyed it a lot and would definitely recommend it, especially with small children.
Nothing to complain about, really perfect!
Reviewed: 5 December 2023 · Stayed in December 2023
Verified reviewLocation was great!
A/C went down and not fixed for 3 days and NO FANS? Shower pipe was broken and drain wasn’t working . They only clean and give you towels every 4 days ( with a kitchen and bathroom it gets stinky). We got locked inside our room because the door handle broke and the front desk wasn’t answering the phone ….we had to holler down to get someone to help us ( mind you we don’t have the best the best French) There is never parking and one night we parked not in a space someone let the air out of our tire? We had to find a tire place to fix it. The restaurant is buffet only and it’s pretty expensive. The food was not great for 30 Euro per person.
We are pleased to hear that you found the location to be great, Christine. It is regrettable that the air conditioning was not functioning for three days and that there were no fans available as an alternative. We understand how uncomfortable this must have been, especially during warmer weather. Additionally, we apologize for the inconvenience caused by the broken shower pipe and drain, as well as the door handle issue. It is unacceptable that you experienced difficulties reaching the front desk for assistance. We also apologize for the inconvenience regarding the parking situation and the incident with your tire. Such occurrences are certainly not reflective of the experience we strive to provide for our guests, and we regret any inconvenience caused. Please rest assured that we take your comments seriously, and we will address these issues internally to prevent similar occurrences in the future. We hope to have the opportunity to welcome you back for a more positive experience in the future. The Pierre & Vacances team
We are pleased to hear that you found the location to be great, Christine. It is regrettable that the air conditioning was not functioning for three days and that there were no fans available as an alternative. We understand how uncomforta… Show more