Reviews of Heritage Grand Perast By Rixos 5 stars

It's a very comfortable hotel in the heart of Perast, which makes it a great and not too-crowded base for exploring the Bay of Kotor.

Location and View

It is not 5*. No attention to detail, and lacking customer service. Does not have the service or amenities you’d expect from a 5* hotel. Also, no indication that it is managed by Rixos/Accor, as promoted.

We liked the room upgrade, the spa, and the location. We specifically liked the Kenyan staff who were friendly and professional, as well as the staff managing reception. The concierge also did a great job on arranging restaurants and a boat trip It's clearly by far the best hotel in the area.

There was limited sunbed space and the staff managing the area were very very junior and probably needed more support. One member of staff who was an older gentleman who seemed to be in charge was very rude on multiple occasions. He threatened to cut the wages of the junior staff unless I retracted my concern. I found this unnecessary and awkward as a guest who was politely raising a concern. He was also rude to my wife on two separate occasions. I still don't understand why he found it appropriate to behave this way.

I stayed at Heritage Grand Perast twice within one week, and both stays left a lasting impression. The first time was absolutely flawless: the room was spacious, beautifully decorated, and spotlessly clean. Breakfast was plentiful and continuously replenished, even towards the end of service. In the evening, the sommelier recommended wonderful wines to pair with our dinner, and the massages were excellent, simply perfect in every way. During my second stay, a few minor obstacles came up, but the way the female manager handled the situation was nothing short of phenomenal. She acted swiftly, efficiently, and with great care. I am truly grateful for her professionalism and kindness. Even after I had already checked out and realized I had forgotten my laptop, she went above and beyond to support me and made sure everything was taken care of. I will most definitely return, this hotel is a 10+ experience that I can wholeheartedly recommend to anyone visiting Perast.

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Cleanliness, facilities, location, parking and shuttle service, professional staff (special thanks to receiptionist Jovana, and restaurant staff Dragan and Kemal).

Rooms Architecture of building Breakfast Sea Location

Stunning location, wonderful staff. Couldn’t have been more impressed with a hotel. Delicious food. We will definitely come back. Spectacular place.

If nitpicking - Breakfast OJ.

Outstanding hotel in a gorgeous surrounding. Spa is fantastic, food as well and the staff is very friendly.

Brilliant location . Beautiful setting. Quiet, private, luxurious. Great rooms.

Food was modest. Staff nice but poorly managed.

The location is so unique and the view from the room was magical

Not enough longchairs around the pool

Everything The outdoor pool, the beach, breakfast, the room, the building, the staff Especially Jovan the bellboy 🙂

Parking is a bit difficult, since you cannot enter with the car, so you must park outside and go in with your luggage on a golf car. A bit of a hassle, but very understandable, since the hotel is right in the middle of the Perast community.

Great location, friendly staff, good breakfast.

The hotel offered us "room upgrade" without sea view and with twin beds, while we definitely booked direct sea view with king double bed. It took two hours to solve the issue because manager was not available and no one could help us. We were just asked to sit down and wait. Next day we came to the beach, and there were no available sunbeds. We were offered to go by car to a beach club which is 20 min driving. What an irony - you come to the only hotel in the area which has private beach, and there is no access to it. Finally, they brought a couple of sunbeds from spa. Then we came to the room, and our key card was not working (small stuff but annoying). And no one cleaned the room during our 4-hours abscence and sign "please make up our room". The sea is nice, but in the evening it starts smelling. And it was my birthday trip. I wanted to say that the staying in this "5-star" hotel was a joke but manager Katarina was the only person who restored it's reputation and really did something to help and offered us complimentary dinner and massage. Both were just great. Thank you! At the end, it was fine, but will not return back there again.

Amazing historical building and magical view on the small islands. Quiet, perfect to explore the area. Food was excellent, staff was extremely nice and helpful.

A beautiful hotel to stay in with spacious clean rooms, friendly personnel and great breakfast

Beach is very small and water is not v clean. In order to go in and from Perast entrance to hotel you need to go with golf cars which could cause delays

The hotel, the staff - everyone were incredibly polite and helpful. The hotel is in a historic building which added a level of charm.

It’s not the property, it’s the location. Unfortunately we couldn’t enjoy the sea or the food in the area due to the locals dumping sewage in the sea(due to the smell). My wife is allergic and unfortunately we had to go to the GP in London as the reaction was quite strong.