Reviews of GH West Gate
Haj Nehaj, 85355 Sutomore, Montenegro
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewNOTHING
Very bad experience – never again! I arrived on August 15th and from the first day nobody cleaned my room, nobody even took the trash. I had to go to the reception just to ask for toilet paper, but almost every time nobody was there to help. The breakfast was terrible – they didn’t even have the basic things to eat. The service is extremely unprofessional and very bad. I was forced to use the same towels from the beginning of my stay because nobody ever came to replace them. The sheets on the bed were also never changed. I went to the reception several times, but again, nobody was ever there. This is honestly the worst hotel I have ever stayed in. Thank God I am leaving soon. I would never recommend this place to anyone.
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe hotel is in a beautiful location, easy to access by road. The rooms are clean with comfortable beds. The breakfast is plentiful, they always replenish. The staff is friendly, especially the girl at the reception.
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in July 2025
Verified reviewWe liked the layout of the room, the view from the windows, the beds, and the daily cleaning with fresh bed linen and towels.
The room was not ready for check-in. It felt like the renovation had been hastily finished, even though we had booked a month in advance. There was construction dust on the surfaces, dirty windows, and dust inside the furniture. The promised amenities such as Wi-fi, refrigerator, TV, dining table and chairs, dishes, and soap were missing. We had to deal with these issues on the spot with staff who lacked experience both in organization and communication. The check-in process took 2 hours. The discrepancies were fixed within 2 days, but the Wi-Fi never really worked (barely up to 4 Mbps). It’s a pity that with such potential, the hotel is let down by incompetent management.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewWe got room on upper floor with great view, thanks for that! Room was clean and comfortable. Tasty breakfast.
One of our tooms was not ready upon arrival, could wait a bit, but personal told one time, but in reality needed to wait aprox hour. Problems with parking there - quite hard to find it. One morning started without water, but if it was true, than whole city issue.
Dear Guest, Thank you for your review and for your kind words about the cleanliness, comfort, and the wonderful view from your room. We are also glad to hear you enjoyed the breakfast. We apologize for the delay with the room preparation and the difficulties with parking. Your comments will be taken into account so we can make the check-in process smoother in the future. Regarding the water issue, interruptions do occasionally occur at the city level and are unfortunately beyond our control. Please note that we are a Guest House, not a hotel, and the requirements for us are different from those of hotels. Your remarks about breakfast have already been forwarded to the responsible department, and this matter will be reviewed. Kind regards, Guest House West Gate
Dear Guest, Thank you for your review and for your kind words about the cleanliness, comfort, and the wonderful view from your room. We are also glad to hear you enjoyed the breakfast. We apologize for the delay with the room preparation an… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewThe breakfast was approximately good - it was tasty although it was pretty monotonous. The WIFI was fine. There was parking lot and we were able to park.
The staff's attitude was really awful. At the very first touch was when we arrived there was no available parking space (although we had made a request and we got a confirmation about the parking) and the answer was "We have a lot of guests today" and I had to insist and only then we received a place to park. It appeared that there was no hot water in the room. And the answer of the girl at the reception was "Open the tap to drain the water". Although there was no logic in that, we followed the instructions and (of course) it did not work. We let them to fix it while we were at the beach and in the evening they had not even check the situation. Again we received the "drain" advice and the lady did not even stand up from her chair. I ask that maybe a change of the room was a decision if the water problem was not resolvable but she did not even answered to me. I was told that there was no hot water in Montenegro which was a total lie - even in this hotel there was hot water. I was even asked if I knew which way was the hot at the tap!!! I needed to request my money back and only then she checked the situation and just then she believed that there was a problem!
Dear Guest, We are truly sorry that your stay was so disappointing. Please accept our sincere apologies for the unresolved hot water issue and the inappropriate behavior of the receptionist. An internal review has been carried out, and the staff member in question is no longer part of our team. We would also like to clarify that we are a Guest House, not a hotel, and all of our services are provided in line with our quality standards. Your remarks regarding breakfast have already been forwarded to the responsible department for review. We regret that we did not meet your expectations and thank you for taking the time to share your feedback. Kind regards, Guest House West Gate
Dear Guest, We are truly sorry that your stay was so disappointing. Please accept our sincere apologies for the unresolved hot water issue and the inappropriate behavior of the receptionist. An internal review has been carried out, and the … Show more
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe staff was very friendly and genuinely helpful. The room was clean and consistently well-maintained. The breakfast was hearty and satisfying. My only minor issue was the noise from the street nearby.
Dear guest, Thank you for your kind words about our staff, cleanliness, and breakfast. We’re delighted you enjoyed your stay overall. We’re sorry about the street noise and will keep working on making our guests’ rest as comfortable as possible. We look forward to welcoming you again! Best regards, Guest House West Gate
Dear guest, Thank you for your kind words about our staff, cleanliness, and breakfast. We’re delighted you enjoyed your stay overall. We’re sorry about the street noise and will keep working on making our guests’ rest as comfortable as poss… Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in July 2025
Verified reviewgood value for money. The location is great and easy to reach on the main road of Sutomore.
The breakfast
Dear Guest, Thank you for your kind feedback and for highlighting our convenient location and great value for money. If you have any thoughts or suggestions regarding breakfast, we’d be happy to hear them. For your reference, our breakfast fully matches the photos on our website and includes: • 4–5 types of fresh pastries • 2 types of bread + toast bread • Nuts and dried fruits • Jam, honey, chocolate spread, butter • A fresh fruit plate • 2 types of cereals • Milk • Yogurt • Sausages • Omelet • 2 types of hot side dishes (e.g., meat pasta, rice, pancakes, stewed vegetables, potatoes with vegetables) • A selection of meat cold cuts • A non-pork meat platter • Sandwiches • Feta cheese • A cheese platter • A vegetable plate • Salads • Boiled eggs • Various sauces and dressings • Fresh ground coffee from the espresso machine We hope to welcome you again soon! Kind regards, Guest House West Gate
Dear Guest, Thank you for your kind feedback and for highlighting our convenient location and great value for money. If you have any thoughts or suggestions regarding breakfast, we’d be happy to hear them. For your reference, our breakfast … Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewIt is clean, to the point where you enter the room and you are hit with the smell of strong chemicals
There is no parking, there are 4 on street parking spaces in front of the stay. You are not guaranteed to get one. If you are on a motorcycle, even worse, it's not paved. There were no towels in the room, the walls are so thin that you can hear everything through it. Doors are even worse as for some reason they have glass in them, you are blasted with light every time someone walks by.
Dear Guest, Thank you for your feedback. We're glad you appreciated the cleanliness, though we regret that other aspects of your stay did not meet your expectations. Your comments regarding the strong chemical smell, absence of towels, soundproofing, and light coming through the glass panels in the doors have been forwarded to our housekeeping and maintenance teams for review and improvement. As for parking, we do offer a limited number of street spaces in front of the building, available on a first-come, first-served basis. We understand that this can be inconvenient, especially for motorcycle riders, and we are considering options to improve this in the future. Thank you again for your detailed input — it helps us improve the experience for our future guests. Kind regards, Guest House West Gate
Dear Guest, Thank you for your feedback. We're glad you appreciated the cleanliness, though we regret that other aspects of your stay did not meet your expectations. Your comments regarding the strong chemical smell, absence of towels, … Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewIt's OK, but not at all as luxurious as on photos. Also breakfast more or less basic...
Dear Guest, Thank you for your feedback. We're sorry to hear that your expectations were not fully met. Please note that the photos on our website and Booking.com accurately reflect the real appearance of the property and rooms. As for the breakfast, we offer a wide and diverse selection, including: • 4–5 types of pastries • 2 types of bread + toast bread • Various nuts, dried fruits, jam, honey, chocolate spread, butter • A fruit plate • 2 types of cereals • Milk • Yogurt • Sausages • Omelet • Two types of hot side dishes (e.g., meat pasta, rice, pancakes, stewed vegetables, potatoes with vegetables) • A meat platter • A non-pork meat platter • Sandwiches • Feta cheese • A cheese platter • A vegetable platter • Salad • Boiled eggs • Sauces We truly appreciate your feedback and hope to have the opportunity to welcome you again in the future. Kind regards, Guest House West Gate
Dear Guest, Thank you for your feedback. We're sorry to hear that your expectations were not fully met. Please note that the photos on our website and Booking.com accurately reflect the real appearance of the property and rooms. As for … Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewNothing
I don't think this place should be operating. They don't have shower screens or proper drainage so the water runs out of the bathroom into the room. Expect water everywhere. We didn't have water for hours, they said it's a city issue but it's not. They didn't have a hair dryer, kettle, bar fridge, lamps or any of the normal things you would expect. The tv is not connected to anything so no tv. They claim to have parking however they just have 5 spaces at the front which are full. The workers don't speak the local language so it's hard to communicate. Not sure how they are operating.
Dear Guest, Thank you for your review. We’re sorry to hear that your experience did not meet expectations. To clarify: the water interruptions are indeed caused by the city’s municipal system — water is routinely turned on and off in the area, and unfortunately, this is beyond our control. As for the amenities: items such as a fan, lamps, kettle, and minibar fridge are not listed on our Booking.com page and are not shown in any photos — we aim to provide exactly what is advertised. Our technical team will inspect the TV setup you mentioned. Regarding communication — our front desk staff speak Montenegrin, English, and Russian to assist a wide range of guests. We appreciate your feedback and will continue working to improve our service. Kind regards, Guest House West Gate
Dear Guest, Thank you for your review. We’re sorry to hear that your experience did not meet expectations. To clarify: the water interruptions are indeed caused by the city’s municipal system — water is routinely turned on and off in the ar… Show more
Reviewed: 30 July 2025 · Stayed in June 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewNoisy air condition, very poor breakfast
Dear Guest, Thank you for your feedback. We're sorry to hear that the air conditioner was noisy and that you were not satisfied with breakfast. We’ve forwarded your comment to our maintenance team for inspection. Regarding breakfast, we would like to note that it is identical to the photos presented on our website and Booking.com. Our breakfast includes: • 4–5 types of pastries • 2 types of bread + toast bread • Various nuts, dried fruits, jam, honey, chocolate spread, butter • A fruit plate • 2 types of cereals • Milk • Yogurt • Sausages • Omelet • Two types of hot side dishes (e.g., meat pasta, rice, pancakes, stewed vegetables, potatoes with vegetables) • A meat platter • A non-pork meat platter • Sandwiches • Feta cheese • A cheese platter • A vegetable platter • Salad • Boiled eggs • Sauces We value your feedback and will work on improving our service. We hope to have the opportunity to provide you with a more enjoyable stay in the future. Kind regards, Guest House West Gate
Dear Guest, Thank you for your feedback. We're sorry to hear that the air conditioner was noisy and that you were not satisfied with breakfast. We’ve forwarded your comment to our maintenance team for inspection. Regarding breakfast, we… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewThe overall stay was ok. The bathroom needs some work (shower has sink problems) and is smelly, the room is not cleaned while we were there - only the beds are made but the floor is not cleaned
breakfast is good
Dear Guest, Thank you for your feedback. We're glad you enjoyed the breakfast, but we’re sorry to hear that the bathroom condition and room cleaning didn’t meet your expectations. Your comments have been forwarded to our housekeeping and maintenance teams — we’ll take action regarding the smell, drainage, and the thoroughness of daily cleaning. We appreciate your input and hope to have the chance to offer you a more pleasant stay in the future. Kind regards, Guest House West Gate
Dear Guest, Thank you for your feedback. We're glad you enjoyed the breakfast, but we’re sorry to hear that the bathroom condition and room cleaning didn’t meet your expectations. Your comments have been forwarded to our housekeeping an… Show more