8.6

Reviews of ApartHotel Belvedere Residence Becici Budva 4 stars

Belvedere Residence PF.120, 85310 Budva, Montenegro

  • Haddy

    Reviewed: 30 August 2025 · Stayed in August 2025

    Verified review

    • The housekeeping ladies were lovely – always greeted us with a smile, and one even helped us get to the station when our taxi didn’t arrive. • The swimming pool was clean and well-maintained, and my children really enjoyed it. • Certain areas of the property have beautiful views, and the outdoor spaces are generally kept tidy. • Reception staff did try to listen, but I feel management had more control over decisions.

    The apartment layout and beds were unsuitable for families. We booked for 1 adult + 2 children (a boy and a girl), but were given only two double beds. This forced me to share a bed with one child, while the other had to sleep on the sofa bed — leaving us with no sofa for relaxing. • The balcony and room smelled strongly of cigarettes despite “no smoking” signs. Our clothes left on the balcony picked up the smell, making it unusable. This is not suitable for families, especially as my son has allergies and breathing difficulties. • Towels were only changed on the fourth day — the same day we checked out. Bedding was never changed. In such hot weather, this is completely impractical and unhygienic for families. Guests should not have to beg for clean towels or bedding. • There was no on-site restaurant, mini-bar, or shop. Guests are not allowed to bring drinks to the pool, but the hotel does not sell any either — which makes no sense. Families need convenient food and drink options. • Reception is only open 8am–8pm. For guests arriving late or leaving early (common with international flights), this is very inconvenient. The security guard could not handle check-ins properly. • When I complained about the room, management showed me pictures online and insisted “this is what you booked.” As a guest, I do not work in room service to understand layouts. It’s their job to clearly explain options and ensure families are given suitable rooms. • The view from our balcony was disappointing: instead of the beach, we faced an unfinished, rusty building wall and overgrown bushes. The Booking.com photos are misleading compared to reality. • Lack of customer care. Management should be proactive, visible, and supportive instead of questioning the guest. The policy in the handbook stating that complaints after checkout will not be considered is also very unfair. Overall This hotel is not suitable for families.

    Property response:

    Thank you for your review. We would like to clarify a few key points for the benefit of future guests. You booked an apartment for 1 adult and 2 children and were provided with accommodation that fully matched the description: two double beds and a sofa bed. All relevant information, including photos and a floor plan, was available before booking. We cannot guess guests’ expectations if they choose not to read the provided details and instead imagine a different setup. Although you indicated an afternoon arrival, you arrived late in the evening and did not respond to any of the three messages we sent via Booking. Despite the clearly stated reception hours, our night staff welcomed you and helped with check-in without issue. Smoking is prohibited inside all apartments. However, this is a residential building, and we cannot control private owners smoking on their balconies. Guests are welcome to place drying racks indoors to avoid any exposure to external smells. Linen and towel replacement is scheduled every 3 days. In your case, we went beyond standard procedure and provided the first replacement the day after check-in as a courtesy. The second replacement took place two nights later, but you declined a linen change, so only towels were replaced. For a 4-night stay, this level of service exceeds the regular standard. There is no restaurant or shop on-site — this is clearly indicated in the listing and also mentioned in the welcome message, which you chose to ignore. A vending machine with snacks and drinks is available. Food and drinks are not permitted in the pool area — this is a common hygiene and safety policy in family-friendly complexes. We are always happy to assist our guests and do our best to ensure a pleasant stay. However, a review based on personal assumptions and disregard for the information provided cannot be considered objective. We kindly ask future guests to rely on accurate information and the many positive reviews from families who return to us year after year. Sincerely, Belvedere Residence Management

    Thank you for your review. We would like to clarify a few key points for the benefit of future guests. You booked an apartment for 1 adult and 2 children and were provided with accommodation that fully matched the description: two double b… Show more

    ApartHotel Belvedere Residence Becici Budva
    30 August 2025
  • Nives

    Reviewed: 27 August 2025 · Stayed in August 2025

    Verified review
  • Basel

    Reviewed: 26 August 2025 · Stayed in August 2025

    Verified review

    Good size, clean apartment, nice views and terrace, free parking.

    Only one bathroom and toilet in the apartment which can be a problem with family of 4. Changing towels and sheets after 4 days of stay not daily. Slight far away from the beach about 10 minutes walk

  • See the hotel
  • Julius

    Reviewed: 25 August 2025 · Stayed in August 2025

    Verified review

    Good location, nice view from the terrace to the sea. Good access to the beach and nearby restaurants at the Rafailovici beaches. The complex has a beautiful swimming pool, which was a big plus. The 2 bedrooms in the apartment definitely contributed to the relaxation. I would especially like to highlight the willingness and professionalism of the receptionists, who provided us with all the necessary information immediately upon arrival.

    The only criticism I could make about the entire stay was the cleanliness of the surroundings, but the hotel has nothing to do with that.

  • 7.0 Good
    Mansour

    Reviewed: 24 August 2025 · Stayed in August 2025

    Verified review
  • Michaela

    Reviewed: 23 August 2025 · Stayed in August 2025

    Verified review

    Thank you very much to the very kind receptionist for her willingness to arrange another room.

  • See the hotel
  • Nicky

    Reviewed: 19 August 2025 · Stayed in July 2025

    Verified review
  • Durgasunil

    Reviewed: 19 August 2025 · Stayed in August 2025

    Verified review

    Well equipped rooms with dishwasher, utensils and washer. Some rooms have good view of the beach

    Had to walk a bit to get out of the facility to go to the beach. No power backup during power cuts

  • Hagai

    Reviewed: 13 August 2025 · Stayed in August 2025

    Verified review

    The swimming pool was nice, the room was good size although the kitchen wasn't well equipped. Some of the staff (manager and part of the receptionists) were very friendly.

    The bathroom smelled really bad, when we told the receptionist she commented that it happens in the summer time and there is nothing to do about it. When we asked to talk to the manager, he sent a maintenance man that fixed the problem the following day.. Both tv's didn't work (in spite of about 4 attempts to fix them by the hotel staff) The sea view was partial and included a construction site and a crane

  • See the hotel
  • Bizubova

    Reviewed: 9 August 2025 · Stayed in August 2025

    Verified review
  • Lauren

    Reviewed: 6 August 2025 · Stayed in June 2025

    Verified review
  • Sharok

    Reviewed: 6 August 2025 · Stayed in August 2025

    Verified review

    Friendly and helpful staff, nice swimming pool

    The property was a little far from old town Budva

  • See the hotel
  • Sia

    Reviewed: 23 July 2025 · Stayed in July 2025

    Verified review
  • Ghadeer

    Reviewed: 15 July 2025 · Stayed in July 2025

    Verified review

    Cleanness The view Room facilities & equipment Pool size

    It’s a bit of a long round to get to the beach because the front door at the beach is on a curve so it’s not really safe to cross. Pool water was very cold.

  • Kadir

    Reviewed: 13 July 2025 · Stayed in July 2025

    Verified review

    Great staff, excellent facilities. Short walk to the beach, proper cleaning during the stay. Parking is a great plus. Overall good value of money.

    No dining facilities. Always had to go out for eating/drinking.

  • See the hotel
  • Hanaid

    Reviewed: 2 July 2025 · Stayed in June 2025

    Verified review
  • Olga

    Reviewed: 29 June 2025 · Stayed in June 2025

    Verified review
  • Drgperic

    Reviewed: 25 June 2025 · Stayed in June 2025

    Verified review
  • See the hotel
  • Anonymous

    Reviewed: 22 June 2025 · Stayed in June 2025

    Verified review
  • Shikha

    Reviewed: 17 June 2025 · Stayed in June 2025

    Verified review

    The location of the property was excellent especially in terms of the view and distance from the beach . Not too far from the centre too, but maybe an issue for those who do not have their own vehicle. The staff was very nice and helpful and went over and above to sort all issues. They even let us do late check out for one room at no extra cost which was very nice of them. I had a minor issue with the dishwasher and was promptly replied back to on WhatsApp late night. The studio booked by us was comfortable and had everything needed including dishwasher and washing machine. Overall a lovely experience and going back with beautiful memories.

    Maybe they could add some extra kitchenware as well we’re three in the room, and everything was counted and kept. So if u needed an extra spoon or fork, u had to keep washing.

  • Deividas

    Reviewed: 12 June 2025 · Stayed in June 2025

    Verified review
  • See the hotel
  • Anonymous

    Reviewed: 12 June 2025 · Stayed in June 2025

    Verified review

    Room was clean, a good size and well equipped

    Unfortunately the resort is being heavily redeveloped The property was next to several building sites The pictures on Booking.com did not reflect the recently completed buildings that are interrupting the sea view indicated by Booking.com photos

  • Catherine

    Reviewed: 8 June 2025 · Stayed in April 2025

    Verified review
  • 7.0 Good
    Marija

    Reviewed: 19 May 2025 · Stayed in May 2025

    Verified review
  • See the hotel
  • Harsh

    Reviewed: 12 May 2025 · Stayed in May 2025

    Verified review
  • Showing 1 - 25

Loading

Guests also reviewed these properties:

The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

Loading...