Breakfast :( can do way better.

New and Personalized Service.

Stayed in June 2025

I would like to express my sincere gratitude for the outstanding hospitality during my stay at The Ritz-Carlton Rabat, Dar Es Salam. Every aspect—from the reception to housekeeping and in-dining services—was handled with exceptional care and professionalism. The staff was both attentive and refined, providing a level of service that truly reflects the Ritz-Carlton’s legendary excellence. I leave with beautiful memories and great appreciation for such a flawless experience. Thank you to the entire team for making my stay so special.

Stayed in July 2025

Some signs of wear about the property but very little negatives. Could do with physical restaurant menus in the rooms

Stunning property and excellent staff, clean. Overall a nice place to be

Stayed in July 2025

Free Spa offered but not appointment available Breakfast is nothing exceptional for the price

Location is nice

Stayed in July 2025

From themoment you enter into this built-in forest hotel, you realize that you are entering a new dimension of comfort, exclusivity, and personal service. Calmness envelops theentire hotel day and night, and you feel as if you are alone in this palace all for you, just like a king.

Stayed in June 2025

I honestly loved everything the warm welcome, the hospitality, and the whole vibe of the hotel. You guys are doing an amazing job!

Stayed in June 2025

Nothing

My wife and I had the pleasure of staying here , from the moment we arrived to the time we were driven to the airport, nothing was too much trouble. The hotel as you would imagine has everything you could wish for in a great hotel , but with out doubt the greatest asset the hotel has is the fantastic staff . The ability of the staff to adapt to guests requirements is a great skill, nothing is too much trouble. Hope you see again. David & Helen

Stayed in May 2025

Location

Atmosphere

Stayed in May 2025

Housekeeping could have been better

Breakfast was good, staff amazing

Stayed in May 2025

Amazing gardens and pool area. Excellent staff. Best service from concierge team

Stayed in May 2025

None.

Ambience, spread, quiet, nature, staff etiquette, empathy, tranquility, human warmth, Islam. To name a member of the staff : Ms Safae of Guest Relations.

Stayed in May 2025

A truly beautiful and relaxing escape at the Ritz-Carlton Rabat. The surroundings are serene and luxurious, and the staff is incredibly warm and professional. Special thanks to Samira at the restaurant for her exceptional service. Also Hanan for the amazing massage and to Souad for giving my wife the most calming candle massage. A wonderful experience from start to finish—highly recommended!

Stayed in May 2025

Location far from city need 20 minutes to reach city

Service Spa Staff Restaurant

Stayed in April 2025

Everything

Stayed in April 2025

Everything

Stayed in April 2025

Nothing

Glorious place

Stayed in February 2025

Everything about this hotel was exceptional: the staff is amazing, the food is phenomenal, the hotel is the definition of architecture becoming art, and the rooms are to dream for! I also absolutely recommend the spa! It was so relaxing, and the Moroccan Hammam was the best I've ever experienced! Special thank you to Raja and the whole spa team! Anybody visiting Rabat should definitely stay here - It is an absolute slice of heaven! I can't wait to return!

Stayed in February 2025

Nothing

Luxury personified

Stayed in December 2024

Note: There is no currency exchange

Stayed in December 2024

unfortunately the staff at the reception was not fulfilling the right attitude , waiting for 3 hours because they couldnt change my money which was in a different currency. It was super tiring. The most unfortunate and disrespectful was that they couldnt even offer me the room or drink until I had their issue solved .

The pool was very spacious, and the hotel itself aswell.

Stayed in May 2025

The Ritz-Carlton Rabat is stunning—but the service was embarrassingly bad. Unresponsive staff, careless attitudes, and constant delays. At this price point, it’s unacceptable. Looks five-star, feels like a two-star experience. Wouldn’t return.

The greens

Stayed in June 2025

The hotel is relatively new, and there are on going teething problems. The fire doors closed and had to be opened manually. The locks on all of the room doors at one stage was not working. My room door could not close and had to be fixed by maintenance.

Stayed in April 2025

WORST HOTEL EXPERIENCE EVER – ZERO STARS IF I COULD! I don’t even know where to begin with how awful this hotel was. After traveling 8 hours and 30 minutes from Dubai to Casablanca, then another 1 hour to Rabat, I was completely exhausted and just wanted a clean room and some rest. Instead, this hotel made everything worse. First, after checking in and paying, they made me wait over an hour before giving me my room key. When I finally got to the room, it was absolutely disgusting — full of ants and insects, dust all over the tables, and clearly not cleaned at all. I called the reception, but they were extremely slow, and it took them forever to respond. Then they told me they would give me another room — but of course, that also took ANOTHER hour. And that’s not all. Every time I needed something from reception, I had to wait an unreasonable amount of time. Even when my room card stopped working, instead of having phones or any way to contact them from the corridors, I had to walk all the way back down to reception just to get help. Seriously, how can a hotel not even have basic service like this? This hotel ruined my first day in Morocco. After such a long trip, instead of welcoming me or trying to make things easier, they just made everything worse. The service is terrible, the rooms are filthy, and the staff do not care at all. I would NEVER recommend this place to anyone. If you value your time, money, and peace of mind, STAY AWAY from this hotel.

WORST HOTEL EXPERIENCE EVER – ZERO STARS IF I COULD! I don’t even know where to begin with how awful this hotel was. After traveling 8 hours and 30 minutes from Dubai to Casablanca, then another 1 hour to Rabat, I was completely exhausted and just wanted a clean room and some rest. Instead, this hotel made everything worse. First, after checking in and paying, they made me wait over an hour before giving me my room key. When I finally got to the room, it was absolutely disgusting — full of ants and insects, dust all over the tables, and clearly not cleaned at all. I called the reception, but they were extremely slow, and it took them forever to respond. Then they told me they would give me another room — but of course, that also took ANOTHER hour. And that’s not all. Every time I needed something from reception, I had to wait an unreasonable amount of time. Even when my room card stopped working, instead of having phones or any way to contact them from the corridors, I had to walk all the way back down to reception just to get help. Seriously, how can a hotel not even have basic service like this? This hotel ruined my first day in Morocco. After such a long trip, instead of welcoming me or trying to make things easier, they just made everything worse. The service is terrible, the rooms are filthy, and the staff do not care at all. I would NEVER recommend this place to anyone. If you value your time, money, and peace of mind, STAY AWAY from this hotel.

Stayed in August 2025

There are no comments available for this review

Stayed in August 2025