Opiniones del Tangier Kasbah Hostel

Thank you for your feedback. I'd like to clarify a few points that seem to be misunderstandings or contain misleading information. Firstly, your reservation did not include breakfast. The breakfast we provided on the first day was a complimentary gesture to welcome you. Regarding your arrival, you mentioned that you would be arriving at 11:00 PM, but you showed up earlier without informing us. I remember personally checking you in and providing you with excellent customer service. I went above and beyond to give you the best recommendations and even helped you install an offline map. As for the Wi-Fi, we have fast-speed internet and signs with the password and QR codes displayed throughout the hostel for easy access. We strive to ensure all our guests have a pleasant stay, and I regret any inconvenience you may have experienced. Best regards, Youness Tangier Kasbah Hostel

Thank you for your feedback. I'd like to clarify a few points that seem to be misunderstandings or contain misleading information. Firstly, your reservation did not include breakfast. The breakfast we provided on the first day was a co… Mostrar más

We apologize for any inconvenience caused by the shower repair. Please know that we obtained permission from you in advance at the check-in to promptly address this issue, with the sole aim of ensuring your comfort during your stay. Regarding the music event held in the common area from 6 pm to 9 pm, it seems there may have been a misunderstanding about our hostel's concept. We organized this event to create a lively and communal atmosphere for all our guests to enjoy. We understand that excess noise during this time may not have aligned with your expectations, especially if you were expecting a hotel experience. Our hostel is designed to provide an affordable and sociable atmosphere, catering primarily to backpackers seeking a vibrant and friendly environment. We genuinely apologize if this concept did not meet your preferences and if it caused any discomfort. Your valuable feedback is essential to us and will guide us in enhancing our services and better communicating the unique hostel experience to our guests. Thank you for sharing your thoughts with us, and we appreciate your understanding.

We apologize for any inconvenience caused by the shower repair. Please know that we obtained permission from you in advance at the check-in to promptly address this issue, with the sole aim of ensuring your comfort during your stay. Regard… Mostrar más

Your review is quite imaginative. Let’s clarify: you insisted on cramming three into a two-person room ignoring our clear advice. Surprise, surprise – you then found the space cramped. we’d like to clarify that our rooms do indeed have shelves and hanging space. The host’s demeanor you mentioned was a result of the language barrier, not intentional unfriendliness. Regarding the kitchen, it was recently renovated and boasts modern utilities. We understand it didn’t meet your idea of a perfect breakfast setup, but perhaps our hostel isn’t a full-service restaurant. Concerning the hot water, our brand-new heating system needed a little time to warm up for its first time. Within an hour, hot water flowed as expected. Your surprise would have been worth capturing. Your insights are quite revealing. It seems that you might not be familiar with the concept of a hostel, which could explain your expectations for a 5-star service within a budget accommodation. While we appreciate your perspective, it’s worth noting that hostels are designed to provide a comfortable stay within a reasonable price range. Our emphasis is on offering top-notch cleanliness and a “feels like home”experience, rather than lavish amenities. Thank you for sharing your viewpoint, and we hope you’ll consider the unique nature of hostels for your future travels. Please know that our ultimate goal is to provide our guests with top-notch customer service, a friendly staff, and the best recommendations to enhance their stay.

Your review is quite imaginative. Let’s clarify: you insisted on cramming three into a two-person room ignoring our clear advice. Surprise, surprise – you then found the space cramped. we’d like to clarify that our rooms do indeed have she… Mostrar más

Thank you for sharing your thoughts about your recent stay. We apologize for any inconvenience caused by the intentional cold shower setup, designed to promote sustainability. Please note that we offer hot showers in the bathrooms upstairs for your convenience. Best regards, Looking forward to welcoming you again soon.

Thank you for sharing your thoughts about your recent stay. We apologize for any inconvenience caused by the intentional cold shower setup, designed to promote sustainability. Please note that we offer hot showers in the bathrooms upstairs … Mostrar más

We apologize for any issues you encountered. Our shared bathroom receives daily deep cleaning and its design maximizes space efficiency. Towels are included with no extra charge for your room type. Our place provides a variety of amenities in a clean and well-kept environment, making sure you have a comfy stay at a reasonable and reliable cost. Additionally, I left my duties and accompanied you to locate an open pharmacy in the city when your boyfriend was sick. Your feedback helps us improve our services.

We apologize for any issues you encountered. Our shared bathroom receives daily deep cleaning and its design maximizes space efficiency. Towels are included with no extra charge for your room type. Our place provides a variety of amenities … Mostrar más