Reviews of Sofitel Agadir Thalassa Sea & Spa 5 stars
Baie des Palmiers Cité Founty P5 Secteur touristique , Founty, 80010 Agadir, Morocco
Loading
Guests also reviewed these properties:
Dresden, Germany
Barcelona, Spain
Mornas, France
Baoshan, China
Selcuk, Turkey
Rome, Italy
Jalandhar, India
Deqin, China
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewCheckin was at 18:00, not 15:00, I waited for 3 hours
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the delay at check-in, which does not reflect our service standards. The official check-in time is 3:00 pm, and we regret that your room was not available at that time. Your comments have been shared with our teams to ensure that such situations are avoided in the future. We truly hope to have the opportunity to welcome you back and provide you with a fully satisfying experience. Sofitel Agadir Thalassa Sea&Spa
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the delay at check-in, which does not reflect our service standards. The official check-in time is 3:00 pm, and we regret that your room was not available at tha… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewI was ready to give this hotel a full 10/10 because everything about my stay was excellent — from the room comfort to the service. Unfortunately, my experience was soured at checkout when I was charged an extra $14 for an almond can from the minibar that already had its seal broken when I checked in. I never opened or consumed it, but the staff insisted on charging me anyway. It’s very disappointing, because small details like this really affect the overall impression. A hotel of this standard should double-check minibar items before a guest’s arrival and not make the guest pay for something they did not use. Without this issue, my rating would have been perfect
Dear Yassine, Thank you for your kind words regarding the comfort of your room and the quality of our service. We sincerely apologize for the inconvenience caused by the almond can from the minibar. Your feedback is completely justified, and we will strengthen our checks to ensure that this type of situation does not occur again. We look forward to welcoming you again and providing a perfect experience during your next stay. With our best regards, Sofitel Agadir Thalassa Sea & Spa
Dear Yassine, Thank you for your kind words regarding the comfort of your room and the quality of our service. We sincerely apologize for the inconvenience caused by the almond can from the minibar. Your feedback is completely justified, a… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewVery beautiful amazing views and activities will definitely return
There were little bugs in our room but other than that nothing bad to say
Dear Guest, Thank you for your kind words regarding the setting, activities, and quality of our services. We are delighted to know that you enjoyed your stay and wish to return. We have also taken good note of your comment regarding the presence of insects and will strengthen our checks to ensure optimal comfort for our guests. We look forward to welcoming you back very soon for an even more enjoyable experience. With our best regards, Sofitel Agadir Thalassa Sea & Spa
Dear Guest, Thank you for your kind words regarding the setting, activities, and quality of our services. We are delighted to know that you enjoyed your stay and wish to return. We have also taken good note of your comment regarding the p… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewWe book 2 room and first room give at same check in but the second room gets at 8 pm and they told us it will be ready after one hour but don’t happen.and our kids was waiting,they should give the room on time not after 4hrs
Dear Guest, Thank you for taking the time to share your experience. We are sincerely sorry for the delay in providing your second room, especially with children. This situation does not reflect our service standards, and we fully understand your disappointment. Please be assured that your feedback will be shared with our team to ensure this does not happen again. We hope to have the opportunity to regain your trust during a future stay. With our best regards, Sofitel Agadir Thalassa Sea & Spa
Dear Guest, Thank you for taking the time to share your experience. We are sincerely sorry for the delay in providing your second room, especially with children. This situation does not reflect our service standards, and we fully understan… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewView was excellent and room was spacious and clean
Service, very slow in responding and temperature was no ambient inside the room
Dear Mohamed, Thank you for sharing your experience with us. We are pleased to hear that you appreciated the cleanliness, space, and the view from your room. However, we are truly sorry to learn that the quality of service and the room temperature did not meet your expectations. Your feedback is valuable and has already been shared with our teams to help improve our response times and to check the performance of our air conditioning systems. We hope to have the opportunity to welcome you back soon and provide you with a fully satisfying stay. Kind regards, Sofitel Agadir Thalassa sea & spa
Dear Mohamed, Thank you for sharing your experience with us. We are pleased to hear that you appreciated the cleanliness, space, and the view from your room. However, we are truly sorry to learn that the quality of service and the room te… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewWell organized. Professional and warm.
Nothing
Dear Enver, Thank you very much for your kind words! We are truly happy to know that you found everything well organized, professional, and warm. Your perfect scores mean a lot to us, and we’re especially glad that you felt it was worth it. We hope to welcome you again soon! Best regards, Sofitel Agadir Thalassa sea & spa
Dear Enver, Thank you very much for your kind words! We are truly happy to know that you found everything well organized, professional, and warm. Your perfect scores mean a lot to us, and we’re especially glad that you felt it was worth it… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThe facilities and the beach and garden were amazing , the staff were very friendly location perfect
The air conditioning in the hotel breaks down suddenly, leaving the room hot, and sometimes it works, even in the villa, but it gets stuffy with the humidity. I been offered a different type of a room I started one night then I been reallocated with upgrade suite and it was just perfect 👌
Dear Mr. Ehab, We sincerely thank you for taking the time to share your experience at Sofitel Agadir Thalassa sea & spa. We are delighted to know that you enjoyed our facilities, the beach, the gardens, as well as the warm welcome of our staff and our privileged beachfront location. Your kind words are a true reward for our teams. Please accept our apologies for the inconvenience related to the air conditioning. While occasional technical issues may occur, please be assured that corrective measures have been implemented to ensure greater reliability of the system, particularly during periods of high humidity. We are pleased that the room change and complimentary suite upgrade met your expectations and allowed you to fully enjoy the remainder of your stay. We look forward to welcoming you back very soon for an even smoother and entirely satisfying experience. Sincerely, Sofitel Agadir Thalassa sea & spa
Dear Mr. Ehab, We sincerely thank you for taking the time to share your experience at Sofitel Agadir Thalassa sea & spa. We are delighted to know that you enjoyed our facilities, the beach, the gardens, as well as the warm welcome of … Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewThis hotel was great, especially for relaxing after touring Marrakesh and the Atlas Mountains. The layout of the hotel was well thought out, and the pool was large (with an additional heated pool available nearby), with plenty of sun beds and umbrellas. The Food at the hotel was fantastic. We ate in all 3 restaurants, each having it's own vibe. The main restaurant was a buffet in the evenings and the food was varied and excellent. The Spanish restaurant served excellent tapas and the beach bar/restaurant served good food with an excellent view of the beach. The breakfasts were also excellent. All credit to the new French chef and the brilliant staff. Over all, the facilities were excellent, including the gym and spa. Above all, it was the friendliness and helpfulness of the staff that made this stay a great one.
More of an improvement than not liking - the rooms could be a little more luxurious, especially given this is a 5-star hotel - they were modern and functional, but could have done with a couple of additional touches. Also, we booked a partial sea-view and I don't think it was worth an uplift in the price, as it was barely a sea-view while also looking at the side lot of the hotel, which, while not unpleasant, didn't induce me to sit on the balcony. Ironically, our children had a pool and sea view, which was more attractive at a lower price - but we didn't spend any time in our room, so it wasn't a big factor - more a 'could be a little better'. Secondly, while the food was excellent in the main buffet restaurant of an evening, it was pricey and as such a lot of people staying didn't eat in there and went to other restaurants or outside the hotel - I think it was probably 10-15% overpriced, and if they lowered the price they would attract more people to it.
Dear Shaun, Thank you very much for sharing such a detailed and thoughtful review following your stay at Sofitel Agadir Thalassa sea & spa. We’re delighted to hear that your time with us provided the perfect relaxation after your travels through Marrakech and the Atlas Mountains. Your appreciation of our hotel layout, pools, spa, gym, and especially the variety and quality of food across our three restaurants is truly rewarding. We’ve shared your kind words with our culinary teams and our new French Chef — they were thrilled by your praise. It’s wonderful to know that our staff’s friendliness and attentiveness stood out to you and helped make your stay so enjoyable. They will be proud to hear they made a lasting impression. We also appreciate your constructive feedback. Your point about the partial sea-view and its pricing is noted, and we’re sorry it didn’t quite meet your expectations. Likewise, your comments regarding the room’s level of luxury and the buffet pricing are valuable insights. We will certainly take them into consideration as we continue refining our guest experience. Thank you once again for choosing our hotel. We truly hope to have the pleasure of welcoming you and your family back for another memorable stay — perhaps in one of those sea-and-pool view rooms next time! Warm regards, Sofitel Agadir Thalassa sea & spa
Dear Shaun, Thank you very much for sharing such a detailed and thoughtful review following your stay at Sofitel Agadir Thalassa sea & spa. We’re delighted to hear that your time with us provided the perfect relaxation after your trav… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewLooks like it’s a new property so very clean and the design of the entire resort/hotel is well thought out and beautiful.
The service was not good at all in most areas like pool, restaurants and housekeeping. Pool personnel helped who they felt like helping and I had to ask for towels multiple times while others got theirs. Housekeeping never sent us the requested toothbrushes we asked for 5 times. Finally found housekeeping person in hallway to give them to us. They never bothered changing the floor towels even thought they were all visibly dirty. Restaurant for breakfast had terrible and slow service. They never replaced items when they ran out. We were told we were accidentally charged for a young toddler on day one but it wasn’t worth the argument to have it returned.
Dear Rabeea, Thank you for taking the time to share your experience following your recent stay with us. We are delighted to know that you appreciated the cleanliness of the property, the resort’s architecture, as well as the comfort and facilities provided. However, we sincerely regret that the quality of service did not meet your expectations. Your feedback regarding service at the pool, in the restaurant, and with housekeeping has been carefully noted. Such situations do not reflect the standards we strive to uphold. We recognize the importance of responsiveness and equal treatment for all our guests, and we will immediately raise awareness among the concerned teams. Regarding the billing error, we apologize for this inconvenience. Even if you chose not to pursue the matter further, please know that we remain at your disposal to rectify the situation if needed. We sincerely hope to have another opportunity to welcome you back, and to provide you with a smoother and fully satisfying experience. Sincerely, Sofitel Agadir Thalassa Sea & Spa
Dear Rabeea, Thank you for taking the time to share your experience following your recent stay with us. We are delighted to know that you appreciated the cleanliness of the property, the resort’s architecture, as well as the comfort and f… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in May 2025
Verified reviewStaff was very friendly and helpful, excellent breakfast, excellent facilities, excellent rooms
Dear Mr. Armin, Thank you so much for taking the time to share your experience following your stay on July 6th, 2025, at Sofitel Agadir Thalassa sea & spa. We are truly delighted to hear that you had an excellent stay and that you appreciated the friendliness and helpfulness of our staff, the quality of the breakfast, our facilities, and the comfort of the rooms. Your positive feedback, especially regarding the bed comfort and cleanliness, means a lot to us and serves as a great motivation for our entire team. We hope to have the pleasure of welcoming you back very soon for another memorable experience in Agadir. Warm regards, Sofitel Agadir Thalassa sea & spa
Dear Mr. Armin, Thank you so much for taking the time to share your experience following your stay on July 6th, 2025, at Sofitel Agadir Thalassa sea & spa. We are truly delighted to hear that you had an excellent stay and that you app… Show more
Reviewed: 6 July 2025 · Stayed in June 2025
Verified reviewLovely private bedroom. Excellent housekeeping everyday. Totally clean. Wonderful swimming pools in beautiful, spotlessly clean surroundings. Amazing plants and landscaping. Comfortable beds and fresh towels everyday. Loved the private beach and the most comfortable sunbeds I've ever used. Buffet breakfast was great. Chose different food every day from a wonderful fresh selection. Patisserie to die for!
Dear Sarah, Thank you so much for your fabulous review following your stay, at Sofitel Agadir Thalassa sea & spa. We’re absolutely delighted to hear that you enjoyed your private bedroom, the impeccable daily housekeeping, our beautiful swimming pools, and the serene, well-maintained surroundings. Your kind words about our landscaping, comfortable beds, fresh towels, and private beach with the most relaxing sunbeds mean a lot to us. We’re especially thrilled that you loved our buffet breakfast, with its fresh daily variety and delightful pastries your enthusiasm is truly appreciated! It was a pleasure having you with us, and we look forward to welcoming you back for another unforgettable stay in Agadir. Warmest regards, Sofitel Agadir Thalassa sea & spa
Dear Sarah, Thank you so much for your fabulous review following your stay, at Sofitel Agadir Thalassa sea & spa. We’re absolutely delighted to hear that you enjoyed your private bedroom, the impeccable daily housekeeping, our beautif… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewThe staff have been amazing. Always happy to greet us and super helpful.
Dear Mr. Lacey, Thank you so much for your kind words and for taking the time to rate your stay with us. We are especially delighted to hear that our staff made such a great impression your recognition of their friendliness and helpfulness truly means a lot to us. Your overall satisfaction, particularly with cleanliness, comfort, and service, is the best reward for our teams who strive every day to offer our guests a memorable experience. We also take note of your feedback regarding the value for money and the view, and we appreciate your honesty. We’re always working to enhance every aspect of the guest experience. We hope to welcome you back again very soon in Agadir! Warm regards, Sofitel Agadir Thalassa Sea & Spa
Dear Mr. Lacey, Thank you so much for your kind words and for taking the time to rate your stay with us. We are especially delighted to hear that our staff made such a great impression your recognition of their friendliness and helpfulnes… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewGood spot if you want to relax .
The food menu was not that interesting and kind f over priced
Dear Nour, Thank you very much for your feedback and for the excellent ratings, especially for our staff, cleanliness, comfort, and location. We're delighted to hear that you enjoyed the calm and cozy atmosphere, as well as the beautiful beach and pool view from your balcony. We appreciate your comments regarding the food menu. We're sorry it didn't fully meet your expectations and found it somewhat overpriced. Your feedback is valuable, and we’ll certainly look into how we can improve both the variety and pricing of our offerings. We hope to have the pleasure of welcoming you back for an even better experience. Best regards, Sofitel Agadir Thalassa sea & spa
Dear Nour, Thank you very much for your feedback and for the excellent ratings, especially for our staff, cleanliness, comfort, and location. We're delighted to hear that you enjoyed the calm and cozy atmosphere, as well as the beautif… Show more
Reviewed: 21 June 2025 · Stayed in May 2025
Verified reviewBeautifully designed hotel, great facilities and incredible staff
The turn down surface in the evenings would enter the room even if the ‘Do not disturb’ sign was out!
Dear David, Thank you very much for your excellent review and for highlighting so many positive aspects of your stay from the design of our hotel to the quality of our facilities and the dedication of our staff. We’re truly delighted that you had such an enjoyable experience and that you're already looking forward to returning that means a lot to us. Please accept our sincere apologies for the inconvenience caused by the turn-down service entering your room despite the “Do not disturb” sign. This does not reflect our usual standards, and we will be reviewing this with our housekeeping team to ensure your privacy is fully respected in the future. We look forward to welcoming you back soon for another memorable stay at Sofitel Agadir Thalassa Sea & Spa. Warm regards, Sofitel Agadir Thalassa Sea & Spa
Dear David, Thank you very much for your excellent review and for highlighting so many positive aspects of your stay from the design of our hotel to the quality of our facilities and the dedication of our staff. We’re truly delighted that… Show more
Reviewed: 16 June 2025 · Stayed in March 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 12 June 2025 · Stayed in June 2025
Verified reviewI loved the ambience and general aesthetics. Room was cozy, really clean and spacious. Room amenities were very convenient. Customer service was superb! Very warm and polite service providers! It was my birthday and they sang for me very sweetly and gave me some cake. Special thanks to Waime and Bader who went the extra mile to make my stay more pleasant.
Nothing really.
Dear Kohtisareh, Thank you so much for your kind feedback and excellent rating! We are delighted that the atmosphere, the comfort of your room, and the quality of our service helped make your stay a wonderful experience. It brings us great joy to know that you celebrated your birthday with us and that our team—especially Waime and Bader—were able to make the occasion even more special. Your words inspire us to continue creating memorable stays for each of our guests. We truly hope to have the pleasure of welcoming you back very soon to Sofitel Agadir Thalassa Sea & Spa. Warm regards, The Sofitel Agadir Thalassa Sea & Spa Team
Dear Kohtisareh, Thank you so much for your kind feedback and excellent rating! We are delighted that the atmosphere, the comfort of your room, and the quality of our service helped make your stay a wonderful experience. It brings us grea… Show more
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewReviewed: 10 June 2025 · Stayed in May 2025
Verified review