Reviews of Riad Jonan & Spa
35 derb Bzou, rue de la Kasbah, Kasbah, 40000 Marrakech, Morocco
Loading
Guests also reviewed these properties:
London, United Kingdom
Andernach, Germany
Rauris, Austria
Yass, Australia
Buenos Aires, Argentina
Battambang, Cambodia
Sauxillanges, France
Rome, Italy
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewLocation, ambiance, food, staff
Our taxi booking was forgotten
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewBeautiful and clean
We took taxis to the medina but you could easily walk
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewStaff very friendly, delicious breakfast and very good spa
Reviewed: 24 April 2025 · Stayed in April 2025
Verified reviewReviewed: 16 April 2025 · Stayed in April 2025
Verified reviewThe location was fantastic and Fatima was amazing
The room was very dark and pillows not great, and no tea
Reviewed: 12 April 2025 · Stayed in March 2025
Verified reviewGreat riad, good location east to walk to centre. Staff were all helpful and the spa next door is fab.
Reviewed: 10 April 2025 · Stayed in March 2025
Verified reviewhad an amazing experience at this hotel! The staff were absolutely wonderful – incredibly friendly, professional, and always ready to help with anything I needed. Whether it was organizing transportation, giving recommendations, or handling small requests, they made everything so easy and stress-free. Truly the best service I’ve ever received at any hotel. I can’t thank them enough for making my stay so enjoyable!
Reviewed: 6 April 2025 · Stayed in March 2025
Verified reviewNice Riad with a roof terrace and in walking distance to the inner medina and souks. We stayed 3 nights and enjoyed it overall. Some smaller points we didn’t like were 1) no hot water during the last night, 2) no option to enter the riad as someone from the staff had to open the main door and 3) we asked for a taxi to the airport to be arranged on our last day and it never arrived for which the staff wasn’t helpful. Overall it was good value for money
Reviewed: 28 February 2025 · Stayed in February 2025
Verified reviewOur host Abdula made all the difference. Helpful, hospitable, honest. He gladly shared some tips how to get around (locations, prices, etc) and was very genuine. In comparison to other more or less expensive Riads, this is definitely in top of the list
Reviewed: 19 February 2025 · Stayed in February 2025
Verified reviewOk as a couple would not recommend for a single woman.
our room had no window so felt claustrophobic. The roof terrace was enclosed so no view from there either. Breakfast was not great either. We would not go back.
Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We would like to clarify that all our rooms do have windows. The rooftop terrace is closed at midnight for security reasons, but we are happy to open it upon request. Additionally, we have many female solo travelers and couples who enjoy their stay at our riad. We appreciate your comments and will work on improving our service. Thank you for your understanding.
Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We would like to clarify that all our rooms do have windows. The rooftop terrace is closed at midnight for security reasons, but we are happy … Show more
Reviewed: 6 February 2025 · Stayed in February 2025
Verified reviewStaff were very friendly and extremely helpful! Small but lovely Riad .
Reviewed: 2 February 2025 · Stayed in January 2025
Verified reviewReviewed: 29 January 2025 · Stayed in January 2025
Verified reviewReviewed: 19 January 2025 · Stayed in January 2025
Verified reviewReviewed: 15 December 2024 · Stayed in December 2024
Verified reviewThis riad was amazing, even succeeded our expectations! Me and my partner did this trip as a gift to each other for both our birthdays, and to celebrate our 1st year anniversary, and we loved it! The room and facilities were gorgeous. Breakfast really nice too, and the staff very friendly, especially Abdul, he was always so kind and helpful, made us feel so welcomed! The women from the kitchen as well. Can’t fault anything tbh! We booked a double hammam and massage and it was sooo good! (Only thing was that one of the girls doing the massage kept on giggling and mumbling to the other one that was doing mine, which didn’t really help us relax lol) but that’s just a silly thing, 100% recommend this place!!
Reviewed: 13 December 2024 · Stayed in September 2024
Verified reviewReviewed: 2 December 2024 · Stayed in November 2024
Verified reviewWe really liked this place! The staff was very helpful. Breakfast was good everyday and there were items to choose from as well on the rooftop. Staff helped with finding a tailor we needed who performed the alterations within hours and also fixed other items he saw. The room was cleaned everyday and was comfortable. Lighting was not great, but found out it was for relaxation and brighter bulbs can be installed if needed, again very accommodating. Setup our taxi to the airport and even walked us to the stop to get in the taxi, which was a van. Stored our bags and clothes on a hanger for our later departure and provided are to change clothes.
I cannot think of anything
Reviewed: 2 December 2024 · Stayed in November 2024
Verified reviewEverything was perfect. This was my second time in this welcoming riad. Definitely recommend! :)
Reviewed: 30 November 2024 · Stayed in November 2024
Verified reviewStaff was friendly and breakfast was lovely
Location wasn’t great
Reviewed: 22 November 2024 · Stayed in November 2024
Verified reviewI thought the staff were exceptionally friendly and helpful. Our room was cleaned daily , they even folded laundry that was left out ! Due to early departure for excursions, the only meal we had there was an excellent breakfast. The staff told us to let them know of our needs the night before, and they could accommodate us .
The alley was not very well lit after dark, however we felt safe there .
Reviewed: 11 November 2024 · Stayed in November 2024
Verified reviewThe riad was wonderful, every corner was curated and beautiful. Anass made us feel very welcomed and he was always available to help us with tips and organising a hammam and massage at the House of TuiNa next door.
The mattress was not very comfortable
Reviewed: 8 November 2024 · Stayed in November 2024
Verified reviewFantastic location, 10 minute walk to the main square and souks. Lots of selection for breakfast and lovely to enjoy it on the rooftop.
The bedroom had little natural light due to there only being one small window. The shower pressure was quite low
Reviewed: 31 October 2024 · Stayed in October 2024
Verified reviewConvenient location. The staff are lovely. The breakfast was one of the best we had in Morocco. Great rooftop.
The room had a funny smell. The design of the riads ( in general) don’t lend themself to good ventilation. We had a ground floor room and the windows opened up to the common courtyard, so had to choose between air circulation and ventilation.
Thank you for your feedback! We're sorry to hear about the ventilation issue and will look into ways to improve this. We appreciate your input and hope to welcome you back soon. 😊
Reviewed: 21 October 2024 · Stayed in October 2024
Verified review