Reviews of Palais Riad Chahd Luxury

This is the most beautiful Riad we’ve stayed at. It feels so luxurious and grand with high ceilings and beautiful finishes. The pool was a big hit for our kids, and it was such a quiet and calm oasis. Our host Moufid went above and beyond and was incredibly helpful with arranging a tour guide for us and giving us great recommendations. Do yourself a favour and stay here!

Excellent host, made us feel special and at home, there for all our needs 😀. You could also see there was a lot of effort put into the rooms

As with most riads, it is a bit claustrophobic, without sun and difficult to locate, but this is not specific to this accommodation. If I had known the concept I might have not chosen riads overall everywhere

Wonderfull host, ready to help for everything you need. Location is really good and whole Riad wonderfully decorated and really comfortable.

The most amazing aspect of the stay was Moufid. What a superb host. From even before we arrived he went out of his way to help. We stayed as a family of four in a ground floor room and had plenty of space. The property is located within the maze of the medina but it still has relatively easy access to the main road when arriving by taxi. The beautiful courtyard and amazing traditional breakfasts completed a very enjoyable stay.

Beautiful riad and very nice and helpful staff. We can 100% recommend it :)

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The Riad is gorgeous! It is an oasis hidden behind a simple door in the narrow dark streets of the medina. Moufid went above and beyond to make us feel at home. He even arranged an eat in meal our last night as one of our party was not feeling well and it was pouring out.

It was a bit difficult to shower without getting water on the floor. Other than that everything was great.

Amazing traditional ryad with super clean bathroom, amazing super delicious breakfast and the host was super polite, friendly and helpful. 100% recommend.

Everything was great! Moufid was very welcoming, he also offered us mint tea at our arrival. The riad was extremely beautiful and the breakfast was delicious!! He also found for us a great guide to have a tour in Fez. We absolutely recommend this place!

Nice location, beautiful accommodation, kind staff

We booked 3 double rooms for two days because we are 3 married couples. But when we arrived we were told that the two couples would have to sleep in a quadruple room because in the morning there was a plumbing failure in one of the rooms. Since our position was very difficult, we asked them to repair the damage and stay at least the next day in different rooms, but they said it was impossible. Unfortunately they were LIES. The next day we saw on the Booking.com platform that they had other rooms available. I WILL NEVER TRUST THEM AGAIN! UNACCEPTABLE!!!

This place is an absolute treasure! Moufid is the most lovely host and he’ll go out of his way to make sure you have the best time. He helped us find a guide last minute for a tour, a barber and food recommendations. He also ensured we were paying reasonable prices all along by telling us what to expect. The riad can be a little difficult to find but it’s ok once you’ve gotten your bearings. Overall, would highly recommend.

Beautiful riad in a quiet part of the old medina, yet with easy access to all the sights. The place is simply gorgeous and the rooms are not only comfortable but very beautiful. Moufid took amazingly good care of us, and gave us a lot of good advice. A great experience overall, made our trip to Fes unforgettable!

Nothing

It is impossible to rate this property as we were taken to a different place, due to an apparent issue with power supply (or something in that area). We weren't announced of this problem before arrival so there was nothing to do. I have gone for the "straight face" as I have no info about the actual property. We stayed in a decent place, fairly clean, but nothing close to what Chad Palace looks like in pictures. We don't believe there was something wrong with Chad Palace, we think they overbooked, but that's just our opinion.

Be careful when booking with this Riad as this is not the Riad you’re going to stay! Not sure about before, based on the reviews, but they completely fooled us. Our booking was on the 22nd of June 2023 for one night. We received on the same day of the booking a text message from Moufid for us to call them immediately and said that our room that we booked has some issues and the rest of the rooms in this Riad are fully booked and therefore we would have to stay somewhere else, when in booking.com showed that this RIAD CHAHD PALACE has plenty of rooms available. He kept lying to us saying that he previously sent us a request to cancel when we haven’t received anything or any explanation of the issue and he kept blaming on booking.com. He sent us in another Riad way cheaper and nothing similar then the original booking that we made and it seemed that he didn’t even want to give us a refund. Breakfast was really poor on the riad we stayed as well as the Wifi. Came to find out by ourselves and asking in the neighbourhood that the RIAD CHAHD PALACE is completely closed for now due to refurbishment. We received our refund but the experience was completely terrible…

Very friendly and helpful staff (Moufid). The structure is beautiful and renovated with authentic style. Good breakfast served on the terrace. Had a very pleasant stay and would certainly come again!

Just as a suggestion, it would be nice to have a reception where to find always someone during the day.

We stayed at Borj Dhab because Chahd palace had no space. The hosts help you with everything you need. You get a map, they can arrange a taxi or tour guide, and help to make a reservation at a restaurant, and even put your wine in their fridge. They were even willing to share their recipes of the absolutely delicious dinner. Nothing is too much. Thanks again!

If anything, there is no pool

When first arriving the riad had a wow factor with ornate mosaics and plaster work in the traditional Moroccan style.

The bathroom was only just functional. The door didn't close or lock, the toilet seat was broken, shower head didn't stay in its holder, the smell from drains was overwhelming at times. Tv was missing leaving exposed cables. Bedside light was broken. Tiles on the floor were loose creating a trip hazard. The manager after 3 nights showed his true colours. Whilst appearing sincere on our welcome, we soon found him to be the opposite and was disinterested and non engaging with us. Breakfast was very poor, drinks were cold, omelettes were cold and there was no variation on what was to offer.

Very warm welcome and super helpful, thanx a lot and choukran

The communication with Moufid prior to arrival was excellent. He contacted me through WhatsApp to let us know the airport pick up was arranged and with some helpful information. The staff in the hotel were all friendly and helpful. Moufid sat us down on arrival with mint tea and explained and organized a guide to make it more efficient for my mother to see the important sites of the Medina. The Ryad is beautiful and the rooms comfortable. The breakfast was nice and tasty.

People checking in at 1:30am at night and talking loudly in the courtyard where our windows were opening onto and waking us up.

The place was in a nice location and had good value for money. The hosts were very helpful and were happy to arrange several touristic stuff for us. The building was very beautiful and the room was comfortable, there was a huge double bed n in the big area and two small ones in a smaller detached room upstairs.

Unfortunately we could not have breakfast because our tour was leaving at 8am. Also, there was no clear separation for the water of the shower, so the bathroom would get a bit messy.

Staff, position.. everything Moufid welcome us in Riad Chahd Palace for our 3 days in Fez. Riad Chahd Palace, in addition to being equipped with everything you need, it is also a really beautiful place, but the real secret of this place is Moufid himself. He is simply exceptional, he will give you all the info you need, he will personally bring you in every place inside the Medine where is better to be escorted by a local, he will manage and arrange all the trip you would like to have near Fez, he will suggest you in bargaining with local shops inside the Medina, in conclusion he will really help you with everything you may need. Moreover, Moufid is a really smart and curious person, we spent much time talking about different cultures and habits between our country and Morocco and there were always such nice conversations. We definitely recommend Riad Chahd Palace and its host Moufid, they will make your holidays in Fez even better. Thanks Moufid, Sara and Michele

Moufide was brilliant and was the most welcoming host we have ever had while traveling. Highly recommend staying and will improve any visit to Fes

Nothing

everything was great. a fascinating place to be authentic

Moufid was the best host I've ever had. Very personable and kind

Bad smell in bathroom

The manager Moufid is very helpful .

The rooms are not clean. The bathroom smell is terrible. Later we stayed at another riad at the same price which was much much better.

I DO NOT RECOMMEND IT. I have recommended this riad after our first visit, however probably the owner was changed and our second stay there was drastically opposite: the staff did not follow agreements (we had a problem) and lied (at least 3 times), the bathroom was dangerous : the door was not attached to the wall ( I attached the photo) and fell down on me, also this door was a reason for puddle and slippery floor in the bathroom. A room of my kids was stank and they had had headsick.