Opiniones del Riad Carole - Perfect for Families & Groups

Thank you for your visit and for taking the time to leave a review. We are sorry to hear that your experience did not meet your expectations. We would like to clarify a few points: Our cleaning team tried to access your room during your stay, but without the keys or permission, we respected your privacy and could not enter. Clean towels and trash removal are part of our daily service when access is allowed. Regarding breakfast, we always serve a traditional Moroccan breakfast with fresh bread, milk, coffee, tea, and orange juice — and we are sorry if this did not meet your personal preferences. As for the air conditioner issue, had we been informed during your stay, we would have taken immediate action to fix it or move you to another room if available. We always strive to offer a clean and welcoming experience, and we’re sorry if communication in different languages caused some misunderstanding. We hope your future travels bring you better experiences. Best regards,

Thank you for your visit and for taking the time to leave a review. We are sorry to hear that your experience did not meet your expectations. We would like to clarify a few points: Our cleaning team tried to access your room during your s… Mostrar más

Dear Venteo, thank you for staying with us and for sharing your feedback. We are sorry to hear that your experience did not fully meet your expectations. Regarding the WiFi, the issue was promptly resolved, and as for the bathroom, some of our rooms feature a traditional open design, which is described in our booking information. We appreciate your comments as they help us continue to improve our service and guest experience. Thank you again for your visit, and we wish you all the best in your future travels. Best regards,

Dear Venteo, thank you for staying with us and for sharing your feedback. We are sorry to hear that your experience did not fully meet your expectations. Regarding the WiFi, the issue was promptly resolved, and as for the bathroom, some o… Mostrar más

Thank you, Samara, for your feedback. We’re glad you found the stay overall fine and that the staff was friendly. Regarding the excursions — we work with external agencies, and sometimes drinks or local guide fees are not included in the base price. We’ll make this clearer during booking to avoid any surprises. Thank you again for your visit, and we hope to welcome you back to Marrakech in the future!

Thank you, Samara, for your feedback. We’re glad you found the stay overall fine and that the staff was friendly. Regarding the excursions — we work with external agencies, and sometimes drinks or local guide fees are not included in the b… Mostrar más

We’re very sorry that your experience was not as it should have been. Cleanliness is a top priority for us, and we normally change sheets and clean thoroughly between each guest. We will investigate what happened in your case and make sure it doesn’t happen again. As for pests, being on the ground floor can sometimes be tricky, but we’re increasing pest control efforts to avoid future issues. We appreciate your kind words about our team and will keep working to improve every detail of the stay.

We’re very sorry that your experience was not as it should have been. Cleanliness is a top priority for us, and we normally change sheets and clean thoroughly between each guest. We will investigate what happened in your case and make sure … Mostrar más

Thank you for taking the time to share your feedback! We're glad to hear that you found our staff friendly, enjoyed the breakfast, and appreciated the value for money and location of our riad. We’re sorry to hear that the room didn’t fully meet your expectations. Your comments are valuable to us, and we’ll continue working on improving our cleanliness and comfort to provide an even better experience. We hope to welcome you again in the future and provide you with an even more enjoyable stay!

Thank you for taking the time to share your feedback! We're glad to hear that you found our staff friendly, enjoyed the breakfast, and appreciated the value for money and location of our riad. We’re sorry to hear that the room didn’t f… Mostrar más

Dear Valero, Thank you for your feedback. We sincerely apologize for the issues you faced during your stay. We’ve already begun addressing the concerns raised and are making significant improvements to the riad. We’re committed to ensuring everything is in top condition for future guests. We hope to welcome you back once the upgrades are complete.

Dear Valero, Thank you for your feedback. We sincerely apologize for the issues you faced during your stay. We’ve already begun addressing the concerns raised and are making significant improvements to the riad. We’re committed to ensuring … Mostrar más

Estimado Martín, ¡Muchas gracias por tu excelente reseña! Nos alegra mucho saber que nuestro riad cumplió con tus expectativas y que disfrutaste de la habitación amplia, el bonito patio interior, y la amabilidad de nuestro personal. Agradecemos tus comentarios y estamos felices de saber que tu estancia fue agradable. Aunque la ubicación no esté justo al lado de la plaza, nos alegra que esto no haya sido un inconveniente para ti. Esperamos poder recibirte nuevamente en el futuro.

Estimado Martín, ¡Muchas gracias por tu excelente reseña! Nos alegra mucho saber que nuestro riad cumplió con tus expectativas y que disfrutaste de la habitación amplia, el bonito patio interior, y la amabilidad de nuestro personal. Agrad… Mostrar más

Estimado Fausto, Gracias por tus comentarios. Lamentamos mucho los inconvenientes que encontraste durante tu estancia. Nos alegra saber que la atención del personal fue de tu agrado. Respecto a los problemas de limpieza y las cucarachas, ya hemos comenzado a trabajar en su solución de inmediato, junto con otras mejoras en las instalaciones. También estamos revisando nuestra gestión de reservas para evitar futuros inconvenientes. Apreciamos mucho tu retroalimentación, ya que nos ayuda a mejorar. Esperamos poder recibirte de nuevo una vez que todas estas mejoras estén completas.

Estimado Fausto, Gracias por tus comentarios. Lamentamos mucho los inconvenientes que encontraste durante tu estancia. Nos alegra saber que la atención del personal fue de tu agrado. Respecto a los problemas de limpieza y las cucarachas, … Mostrar más

Estimado Johnescob, Lamentamos mucho que su experiencia no haya sido satisfactoria. Nos disculpamos sinceramente por los inconvenientes que encontró durante su estancia. Quiero asegurarle que estamos tomando en cuenta sus comentarios y hemos comenzado a mejorar los problemas que mencionó, como la limpieza, la humedad en las habitaciones y la gestión general. Nos disculpamos también por la falta de atención en cuanto a su solicitud de cambio de habitación y cancelación. Esto no es representativo del servicio que buscamos ofrecer, y trabajaremos en mejorar nuestra comunicación interna para evitar situaciones como esta en el futuro. Agradecemos su retroalimentación y tomaremos las medidas necesarias para asegurarnos de que nuestros futuros huéspedes tengan una experiencia más positiva.

Estimado Johnescob, Lamentamos mucho que su experiencia no haya sido satisfactoria. Nos disculpamos sinceramente por los inconvenientes que encontró durante su estancia. Quiero asegurarle que estamos tomando en cuenta sus comentarios y hem… Mostrar más