Reviews of Palais Houyam

The grounds and rooms of the Palais are absolutely stunning. The craftsmanship is evident in the woodwork, tilework, and plasterwork, and we felt like we were staying in a piece of art. The pool was great and so refreshing after hot days walking around the medina. The location was good for us, just inside the medina walls, but a 10 minute walk from the main tourist area. if you are looking to stay right in the action, however, you may want to consider a different area. The staff went out of their way to plan a trip to a goat farm i had heard about where goat cheese is made. They hadn't heard about this place, but found it us and arranged a tour and driver. we appreciated them putting in the work to make this visit happen.

We booked the Souleyman suite and it was so incredibly hot, the A/C either didn't function correctly or wasn't big enough for the room. The bathroom was so hot it literally felt like you were in a sauna. Fortunately, we were able to switch rooms, but this suite either needs to be renovated or be made not available during the summer. I also agree with other posts that the bathrooms could be updated and the breakfast area could be made a little more comfortable, or perhaps be served outside.

Great location and fabulous room

Elegant riad with wide offer including restaurant and rather big pool (when comparing to other riads). Very comfortable beds and good sleep conditions. Whole property very clean. Convenient parking 100m from the riad.

Shower head was a bit broken and was spreading water everywhere. Neighbourhood seems to be safe but walking medina labyrinth in the evening is not so pleasant because of young men giving you false “advises”.

The best staff we've met in Morocco. All so lovely and helpful. They walked us to the road and helped get a taxi. The decor is beautiful and the little pool is great. Overall I would recommend. Beds were super comfortable

There wasn't really any soundproofing but it's an old building so to be expected. It was pretty quiet at night anyway so it wasn't a big issue . Bathrooms could do with a refurb

Super friendly and helpful staff, great breakfast, beautiful green oasis in the Medina of Fes.

The property and room was beautiful with an amazing views. The location was excellent and in a quiet neighborhood. The staff were very friendly and attentive. We had the Moroccan salad and it was delicious.

My bed was too hard for my liking, but the pillows were amazing. There was some minor upkeep needed, especially in the bathroom.

Staff was incredibly accommodating. We had dinner there as well. The food was great!

Absolutely excellent stay . Hassan and his team are beyond helpful in everything you need to know and Fez . The most beautiful Palais in Fez

We enjoyed our stay in that Riad, We felt very comfortable and very well looked after. Very nice atmosphere and very nice and big rooms. The location is good and there are parking facilities for a rental car.

If you will stay for several days there is a lack of options for the breakfast, but basically the breakfast is good.

Firstly the 3 guys- Hassan, Ibrahim and Josef made our stay fantastic. Always there to greet us and chat, couldn’t do enough to ensure we were comfortable, well fed etc. Gave good advice re getting around the town and about what to do and not to do! Room was large and palais had many locations through the property to relax and enjoy yourself, pool was fabulous Breakfast was amazing, with so many choices yet the boys would still offer to get us anything else if needed. They remembered I drank tea and brought it the second morning without asking, great musical performance unprompted by them at dinner in the Palais

At night, being hassled by children or men , wanting to direct or misdirect u as u went to/ from dinner, quite relentless, especially as the roads are confusing to navigate Aircon on max but still very warm at night- a small thing as was slightly furniture

Exceptional Stay at Palais Houyam I recently stayed at Palais Houyam and had an incredible experience. The hospitality and service provided by the staff were truly exceptional and made my stay memorable. They were always attentive, friendly, and went above and beyond to ensure that all my needs were met. The ambiance of Palais Houyam is unique and spectacular. The traditional Moroccan architecture combined with the outstanding staff creates a perfect blend of comfort and cultural immersion. The rooms are beautifully decorated and clean. One of the highlights of my stay was the delicious breakfast served every morning. The quality of the food was outstanding, offering a perfect start to each day. The rooftop terrace with its stunning views of the medina is another remarkable feature of this property. Overall, Palais Houyam offers an unparalleled experience with its exquisite design, excellent service, and warm hospitality. I highly recommend it to anyone visiting Fes.

Great location and amazing staff, really welcoming and kind. We had dinner on the terrace and the last night the staff's members played Berber music. We had a very early check out and they provide us a breakfast to go. We also had couple hammam with massage.

Good location for walking inside the medina, nice and friendly staff

A safe in the room would be nice to have

Wonderful staff Within an old area but from inside you live in Andalucya furnished units

Bathroom need renovation

Fabulous staff who helped add to magic of our stay in Fes

The staff was perfect, extremely friendly and funny. The room was beautifull and very big and the area around the swimming pool was georgeous! The hammam is also very nice.

Everything was perfect!

Super welcoming and cheerful staff

Some more maintenance in the bathrooms may be needed

Very attentive and kind staff (especially Mohamed!). A great swimming pool area and amazing view from the rooftop!

Some parts would benefit from a renovation, especially rooms. It is still a unique and authentic experience, though!

We stayed at what was termed the "Royal suite". The room was on the ground floor opening to the courtyard and was very large with a four poster bed. The staff were very friendly and helpful. The wifi worked perfectly.

The entire hotel including our "Royal suite" room and the bathroom in particular is badly in need of a major ugrade. Some of the furniture was broken or did not function and the bathroom was missing an entire drawer from the cabinet. What was worse the shower flooded badly and there seem to be some major plumbing issues that need addressing. The location also did not feel as safe as some of the others but this is more symptomatic of the Fes Medina in general rather than specific to this hotel. The breakfast would have to be the worst we have had in any hotel. Even though breakfast was included, we chose to have our breakfast at the nearby Cinema Cafe which was fantastic. I am at a loss for some of the high ratings of other reviews.