We booked the Souleyman suite and it was so incredibly hot, the A/C either didn't function correctly or wasn't big enough for the room. The bathroom was so hot it literally felt like you were in a sauna. Fortunately, we were able to switch rooms, but this suite either needs to be renovated or be made not available during the summer. I also agree with other posts that the bathrooms could be updated and the breakfast area could be made a little more comfortable, or perhaps be served outside.

The grounds and rooms of the Palais are absolutely stunning. The craftsmanship is evident in the woodwork, tilework, and plasterwork, and we felt like we were staying in a piece of art. The pool was great and so refreshing after hot days walking around the medina. The location was good for us, just inside the medina walls, but a 10 minute walk from the main tourist area. if you are looking to stay right in the action, however, you may want to consider a different area. The staff went out of their way to plan a trip to a goat farm i had heard about where goat cheese is made. They hadn't heard about this place, but found it us and arranged a tour and driver. we appreciated them putting in the work to make this visit happen.

Stayed in July 2025

Great location and fabulous room

Stayed in July 2025

Shower head was a bit broken and was spreading water everywhere. Neighbourhood seems to be safe but walking medina labyrinth in the evening is not so pleasant because of young men giving you false “advises”.

Elegant riad with wide offer including restaurant and rather big pool (when comparing to other riads). Very comfortable beds and good sleep conditions. Whole property very clean. Convenient parking 100m from the riad.

Stayed in June 2025

There wasn't really any soundproofing but it's an old building so to be expected. It was pretty quiet at night anyway so it wasn't a big issue . Bathrooms could do with a refurb

The best staff we've met in Morocco. All so lovely and helpful. They walked us to the road and helped get a taxi. The decor is beautiful and the little pool is great. Overall I would recommend. Beds were super comfortable

Stayed in May 2025

Super friendly and helpful staff, great breakfast, beautiful green oasis in the Medina of Fes.

Stayed in April 2025

My bed was too hard for my liking, but the pillows were amazing. There was some minor upkeep needed, especially in the bathroom.

The property and room was beautiful with an amazing views. The location was excellent and in a quiet neighborhood. The staff were very friendly and attentive. We had the Moroccan salad and it was delicious.

Stayed in April 2025

Staff was incredibly accommodating. We had dinner there as well. The food was great!

Stayed in April 2025

Absolutely excellent stay . Hassan and his team are beyond helpful in everything you need to know and Fez . The most beautiful Palais in Fez

Stayed in February 2025

If you will stay for several days there is a lack of options for the breakfast, but basically the breakfast is good.

We enjoyed our stay in that Riad, We felt very comfortable and very well looked after. Very nice atmosphere and very nice and big rooms. The location is good and there are parking facilities for a rental car.

Stayed in June 2024

At night, being hassled by children or men , wanting to direct or misdirect u as u went to/ from dinner, quite relentless, especially as the roads are confusing to navigate Aircon on max but still very warm at night- a small thing as was slightly furniture

Firstly the 3 guys- Hassan, Ibrahim and Josef made our stay fantastic. Always there to greet us and chat, couldn’t do enough to ensure we were comfortable, well fed etc. Gave good advice re getting around the town and about what to do and not to do! Room was large and palais had many locations through the property to relax and enjoy yourself, pool was fabulous Breakfast was amazing, with so many choices yet the boys would still offer to get us anything else if needed. They remembered I drank tea and brought it the second morning without asking, great musical performance unprompted by them at dinner in the Palais

Stayed in June 2024

Exceptional Stay at Palais Houyam I recently stayed at Palais Houyam and had an incredible experience. The hospitality and service provided by the staff were truly exceptional and made my stay memorable. They were always attentive, friendly, and went above and beyond to ensure that all my needs were met. The ambiance of Palais Houyam is unique and spectacular. The traditional Moroccan architecture combined with the outstanding staff creates a perfect blend of comfort and cultural immersion. The rooms are beautifully decorated and clean. One of the highlights of my stay was the delicious breakfast served every morning. The quality of the food was outstanding, offering a perfect start to each day. The rooftop terrace with its stunning views of the medina is another remarkable feature of this property. Overall, Palais Houyam offers an unparalleled experience with its exquisite design, excellent service, and warm hospitality. I highly recommend it to anyone visiting Fes.

Stayed in May 2024

Great location and amazing staff, really welcoming and kind. We had dinner on the terrace and the last night the staff's members played Berber music. We had a very early check out and they provide us a breakfast to go. We also had couple hammam with massage.

Stayed in May 2024

A safe in the room would be nice to have

Good location for walking inside the medina, nice and friendly staff

Stayed in May 2024

Bathroom need renovation

Wonderful staff Within an old area but from inside you live in Andalucya furnished units

Stayed in November 2023

Fabulous staff who helped add to magic of our stay in Fes

Stayed in September 2023

Everything was perfect!

The staff was perfect, extremely friendly and funny. The room was beautifull and very big and the area around the swimming pool was georgeous! The hammam is also very nice.

Stayed in September 2023

Some more maintenance in the bathrooms may be needed

Super welcoming and cheerful staff

Stayed in June 2023

Some parts would benefit from a renovation, especially rooms. It is still a unique and authentic experience, though!

Very attentive and kind staff (especially Mohamed!). A great swimming pool area and amazing view from the rooftop!

Stayed in May 2023

Fairplay really enjoyed staying at Houyam Palace we felt like a Moroccon Prince & Princess! Stunning room & excellent service from all of the hard working staff. Loved the restaurant food for our evening meals & delicious breakfast too. Really enjoyed the majestic views & also had a dip in the pool to cool down. Highly recommend the Hammam too!! Would love to return location was perfect too to go explore Fez & bought myself a Fez hat!!

Stayed in March 2023

everything

Stayed in March 2023

Its location is great. Be careful when walking from the restaurants and to the hotel. The alleyways are tall and narrow where locals will tell you you're going the wrong way to grift cash off you. A mosque is right next to the hotel so expect to be woken up at 4 am to the sound of prayer through the speaker every morning.

Breakfast is nice and the staff are super friendly. There is gym equipment, but only running machines. The rooms are great. I can't fault the hotel. Fes is the issue. Keep your belongings safe in the street and avoid walking in the dark on your own.

Stayed in February 2023

SHOWERS AND BATHROOM

Staff -amazing Breakfast - Very good Rooms - large and nice the riad - BEAUTIFUL

Stayed in February 2023

The swimming pool was a little murky

Beautiful hotel and very friendly staff

Stayed in November 2022

Some of the decor a bit tired, bathrooms could do with an update. It was the most expensive place we stayed on our trip, so we held it to quite high standards

Beautiful riad hotel, with refreshing plunge pool. Hassan was so helpful, checking us in and organising a guide to take us around the city the next day. Family friendly: children were able to enjoy the pool area without feeling we were disturbing other guests. Our room (a Royal Suite, I think) was great for a family with young children: huge, with it's own terrace, overlooking the city. Convenient if you drive, secure car park right by the hotel.

Stayed in October 2022