Reviews of Kenzi Sidi Maarouf 4 stars
Lotissement Mandarouna 300, Sidi Maarouf, Ain Chock, 20190 Casablanca, Morocco
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewConvenient location.
Breakfast is always same for each day. No asian type food.
Dear Jian, Thank you for your recent stay and for taking the time to leave a review. We appreciate you highlighting our convenient location which many guests find ideal for exploring Casablanca. However, we sincerely regret that some aspects of your stay fell short of expectations. Our breakfast buffet rotates 12 hot dishes daily alongside fresh pastries, though we understand preferences vary. Please know our multilingual team is always available to assist with special dietary requests during your stay. Finally, we hope you enjoyed easy access to nearby business districts and transportation hubs during your visit. Our location near tramway connections remains a key advantage for many travelers. We hope that you will return in the future. Best regards, Radouane ASFARI Directeur Général
Dear Jian, Thank you for your recent stay and for taking the time to leave a review. We appreciate you highlighting our convenient location which many guests find ideal for exploring Casablanca. However, we sincerely regret that some asp… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewEverything
Dear Alexey, Thank you for your positive feedback. We're thrilled you enjoyed every aspect of your stay at Kenzi Sidi Maarouf Hotel. We hope you had the chance to experience our seventh-floor rooftop pool during your visit – it's become a favorite spot for guests to unwind while enjoying panoramic views of Casablanca. We look forward to welcoming you back. Best wishes, Radouane ASFARI Directeur Général
Dear Alexey, Thank you for your positive feedback. We're thrilled you enjoyed every aspect of your stay at Kenzi Sidi Maarouf Hotel. We hope you had the chance to experience our seventh-floor rooftop pool during your visit – it's become … Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewVery nice rooftop infinity pool, the depth is perfect for children but also good enough for adults. Breakfast was good, there was a lot of choice and you could get fresh eggs/omelets with several toppings. The rooms were spacious and clean. Housekeeping were fast and effective. There was always a parking spot available underground. The staff was very kind and helpful.
The gym is in desperate need of new equipment. The cardio machines are old and dirty, there is no ventilation, the gym is very small, the all-in-one weightlifting machine is very hard to use and it's worn out. The dumbbell handles are dirty. The layout of the rooftop swimming pool, bar and chairs make it so that the sunlight is obstructed after 3-4PM.
Dear Jalil, Thank you for taking the time to share your candid review. We’re delighted you appreciated our rooftop pool’s design and its versatility for all ages. Your compliments about the breakfast selection and freshly prepared options are equally valued, as we strive to cater to diverse tastes. Our team takes pride in maintaining spacious accommodations and prompt housekeeping services to enhance your comfort. We sincerely regret that some facilities didn’t meet your expectations during this stay. Your observations about equipment maintenance have been noted, and we’ll review these aspects to align with our usual standards. Lastly, we’re pleased our parking convenience and attentive staff contributed positively to your visit. Maintaining spotless environments remains a priority, as reflected in your perfect cleanliness rating. We hope that we have the pleasure of welcoming you back in the future. Best regards, Radouane ASFARI Directeur Général
Dear Jalil, Thank you for taking the time to share your candid review. We’re delighted you appreciated our rooftop pool’s design and its versatility for all ages. Your compliments about the breakfast selection and freshly prepared options … Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe staff was very nice also good rooms. And facelities
There was a power cut during our stay , and the ac was not cooling and the service was really slow also.
Dear Ali, Thank you for sharing your review. We’re delighted to know you appreciated our welcoming staff and found your room comfortable during your stay. Your recognition of the value we strive to offer our guests is particularly encouraging for our team. Nonetheless, we sincerely apologize for the power interruption and air conditioning issues you encountered. While such occurrences are rare, our technical team has been alerted to prevent future disruptions. We’ve also noted your comments about service speed and will address this with our front-line teams. Finally, we’re pleased our prime location near transportation hubs like the tramway and airport contributed to your convenience. This accessibility remains one of our key strengths for business travelers like yourself. We hope you will come and stay with us again. Best wishes, Radouane ASFARI Directeur Général
Dear Ali, Thank you for sharing your review. We’re delighted to know you appreciated our welcoming staff and found your room comfortable during your stay. Your recognition of the value we strive to offer our guests is particularly encoura… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewEverything was great, comfy bed and. Very clean. Great breakfast too.
Only one elevator was working during my stay. It was a minor inconvenience since you have to wait a fair bit for the elevator everything else was great though
Dear Zakaria, Thank you for this review about your recent stay with us. We are thrilled you appreciated multiple aspects of your stay at Kenzi Sidi Maarouf Hotel. Your positive remarks about the plush bedding, spotless surroundings, and flavorful breakfast selections truly motivate our team. We design these elements to create memorable stays for travelers like yourself. While we regret the temporary elevator inconvenience during peak times, we appreciate your understanding as we prioritize guest safety in maintenance schedules. Lastly, we're especially pleased you found our prime location convenient for exploring Casablanca's business hubs and transport links. This strategic positioning remains one of our key advantages for both leisure and corporate guests. We hope to have the opportunity to welcome you back for an even better stay in the future. Best regards. Radouane ASFARI Directeur Général
Dear Zakaria, Thank you for this review about your recent stay with us. We are thrilled you appreciated multiple aspects of your stay at Kenzi Sidi Maarouf Hotel. Your positive remarks about the plush bedding, spotless surroundings, and … Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewThe staff are very nice. It's very clean and breakfast is amazing. The renovated roof top is a good spot for an evening relaxing with music
Nothing
Dear Amanda, Please accept our sincere thanks for this glowing review. We are delighted that your experience at Kenzi Sidi Maarouf Hotel was so enjoyable. Our team takes great pride in maintaining immaculate premises and delivering attentive service. The morning dining experience has been crafted to provide guests with an extensive selection of delectable options. However, we understand your perspective regarding the distance to certain attractions. Finally, we are pleased that you found our newly renovated rooftop terrace to be an inviting space for evening relaxation, complete with atmospheric music. We hope to have the pleasure of welcoming you back in the future. Warm regards, Radouane ASFARI Directeur Général
Dear Amanda, Please accept our sincere thanks for this glowing review. We are delighted that your experience at Kenzi Sidi Maarouf Hotel was so enjoyable. Our team takes great pride in maintaining immaculate premises and delivering a… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in June 2025
Verified reviewThe room was very clean and comfortable. We did not do breakfast but the evening meals we had was very good. We did not use the pool but enjoyed the bar facilities. The overall service was really good. I especially want to let you know that Loubna, on reception, was exceptional in her service. She was so professional, and pleasant, providing service with a smile. She was always so helpful with my many, many questions, going above and beyond her required duties. She made our stay so memorable. I will definitely recommend this hotel to my family and friends.
Not being able to get a receipt for any cash conversion we did, at the time of the transaction was a little unusual. I like hard copies, but I was told that I had to wait until the final bill when we checked out, but it never showed up on there. I did not make a note of the transaction, so it was a little inconvenient when it came to reconciliations when we got home. Other than that, everything was great!
Dear Guest, We truly appreciate you taking the time to share your experience with us. We are delighted to read about your memorable stay at Kenzi Sidi Maarouf Hotel. The praise for our reception team member fills us with pride, particularly the recognition of the assistance provided throughout your stay. Your comments about the accommodations showcase the efforts our housekeeping team puts into maintaining high standards. However, we sincerely regret the inconvenience regarding the currency exchange documentation. Our front desk team remains at your disposal to address such matters promptly during your stay. Finally, we are pleased to know you found value in our establishment, appreciated our prime location and enjoyed the amenities, including our bar facilities. We look forward to welcoming you back for another pleasant stay. Best regards, Radouane ASFARI Directeur Général
Dear Guest, We truly appreciate you taking the time to share your experience with us. We are delighted to read about your memorable stay at Kenzi Sidi Maarouf Hotel. The praise for our reception team member fills us with pride, particu… Show more
Reviewed: 8 July 2025 · Stayed in June 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewExceptionally staff! Very friendly and professional!
Cleanness and air conditional
Dear Guest, We appreciate you taking the time to share your experience with us. We are delighted to read about your stay at Kenzi Sidi Maarouf Hotel. Our team members take great pride in delivering attentive service, and your recognition of their dedication means a lot to us. However, we sincerely apologize for any discomfort you experienced during your stay. Our maintenance team is always available to assist with any concerns that may arise. We hope you had the chance to discover our prime location in the heart of Casablanca, close to prestigious golf courses and excellent transport connections. We look forward to welcoming you back for another stay. Best regards, Radouane ASFARI Directeur Général
Dear Guest, We appreciate you taking the time to share your experience with us. We are delighted to read about your stay at Kenzi Sidi Maarouf Hotel. Our team members take great pride in delivering attentive service, and your recogniti… Show more
Reviewed: 4 July 2025 · Stayed in July 2025
Verified reviewVery friendly staff very good value for money quality of the service provided, very good breakfast Mrs. Khaoula was very friendly and kind to our daughter and with us
Dear Helder, We are delighted by your thoughtful review. Your wonderful feedback brings us great satisfaction. We take pride in our warm hospitality, particularly shown by our team member Khaoula who made your family feel welcomed. The morning dining experience meets our high standards, and we are pleased you found excellent value in our range of amenities. Your appreciation of our prime setting and spotless premises reflects our dedication to maintaining superior standards. We look forward to welcoming you back for another memorable stay. Best wishes, Radouane ASFARI Directeur Général
Dear Helder, We are delighted by your thoughtful review. Your wonderful feedback brings us great satisfaction. We take pride in our warm hospitality, particularly shown by our team member Khaoula who made your family feel welcomed. The… Show more
Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 1 July 2025 · Stayed in July 2025
Verified reviewI had a very unpleasant stay at Kenzi Sidi Maarouf. I have never experienced a more incompetent staff at any hotel I have stayed in. At 6:45pm, when I returned to the hotel, I asked at the reception until what time the swimming pool was open. They replied until 7 pm, and there is nothing they could do about it, which was very frustrating. I still wanted to use the pool, even if it was just for 5 minutes. When I got upstaor I asked for a towel. First, they said they would bring me one, but then no one came. After asking again, they replied that there were no towels anymore and that the pool was closing. After asking what I should do now without a towel, they replied I could go and grab one from my room. They didn't care if I was all soaking wet or if I was cold or anything. The simple reply was, those are the rules. I am never visiting this hotel ever again! Advise: Stay at any other hotel in Casablanca. The staff is incompetent and very unfriendly. Customers here are not treated like customers at all! Horrible experience!!!
Dear Richard, Thank you for taking the time to share your detailed feedback about your recent stay. We are truly sorry that your stay did not fully meet your expectations. Our pool operates with specific hours to ensure proper maintenance and safety protocols, though we recognize this caused disappointment during your visit. The matter concerning the towel service and subsequent communication has been brought to our team's attention. Our staff members are always available on site to assist guests and promptly address any concerns to ensure a comfortable experience. While we are situated in a prime business district with excellent connectivity to the airport, Casanearshore, and CFC area, we appreciate your feedback about the location. The property offers convenient access to three prestigious golf courses and the city's efficient tramway system for exploring Casablanca. We hope you will give us another opportunity to demonstrate our genuine commitment to guest satisfaction. Best regards, Radouane ASFARI Directeur Général
Dear Richard, Thank you for taking the time to share your detailed feedback about your recent stay. We are truly sorry that your stay did not fully meet your expectations. Our pool operates with specific hours to ensure proper maintenance … Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewGreat room , comfortable. Helpful staff
Dear Guest, Thank you for such a positive review. We are delighted that your experience with us was so exceptional. Our dedicated personnel takes immense pride in delivering outstanding service, and your acknowledgment of their assistance brings us joy. The spotless accommodations, coupled with the plush furnishings, reflect our commitment to providing a refined atmosphere for our valued visitors. Your appreciation of our prime setting in Casablanca validates our promise of convenience and accessibility for our guests. We look forward to welcoming you back. Best wishes, Radouane ASFARI Directeur Général
Dear Guest, Thank you for such a positive review. We are delighted that your experience with us was so exceptional. Our dedicated personnel takes immense pride in delivering outstanding service, and your acknowledgment of their assistanc… Show more
Reviewed: 20 June 2025 · Stayed in May 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewGym is very very poor and in bad condition...air-conditioning is very old and not working in many cases inside my room
Dear Ahmed, Thank you for sharing your review. We sincerely apologize that your stay did not fully meet your expectations. Our maintenance team has been notified about the temperature control system in your accommodation, and we regret any discomfort you experienced. The fitness center is regularly maintained to ensure guest satisfaction, and our staff members are always available to address any concerns during your stay. Your comments have been shared with our management team, as we continuously strive to enhance our guests' experience. We hope to welcome you back in the future. Best regards, Radouane ASFARI Directeur Général
Dear Ahmed, Thank you for sharing your review. We sincerely apologize that your stay did not fully meet your expectations. Our maintenance team has been notified about the temperature control system in your accommodation, and we regret an… Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewStaff was friendly and polite.
The property needs maintenance. It’s little old and does not match the photos.
Dear Mohan, We appreciate you taking the time to share your experience with us. We are delighted that you found our personnel courteous and welcoming, as providing exceptional service is one of our top priorities. We sincerely regret that some aspects of your stay did not meet your expectations. Our establishment undergoes regular upkeep to ensure guest satisfaction, and our team is always available on-site to address any concerns promptly. We hope you were able to enjoy our prime location in the heart of Casablanca's business district, with convenient access to shopping centers and transportation options. We look forward to welcoming you back for an enhanced experience. Best regards, Radouane ASFARI Directeur Général
Dear Mohan, We appreciate you taking the time to share your experience with us. We are delighted that you found our personnel courteous and welcoming, as providing exceptional service is one of our top priorities. We sincerely regret that… Show more