Reviews of Kenzi Solazur 4 stars
Avenue Mohamed Vi, 90000 Tangier, Morocco
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in July 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewNothing
Very old facility. Very bad and useless air conditioner. Overrated hotel. Very bad plumbing system where our wash basin had blockage. Very old elevators with very slow response when requested.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewClean and comfy
Breakfast was not included and we were not informed earlier
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewLocation
Check in late
Thank you for sharing your feedback. We are pleased to hear that you appreciated the professionalism of our staff, the cleanliness, the comfort, and the location of our establishment. We have taken note of your comments regarding the facilities and the value for money. Your feedback is valuable and helps us continuously improve the quality of our services. As for the check-in time from 3:00 PM, it is clearly stated in our listing. However, we always strive to accommodate our guests' needs whenever possible. We look forward to welcoming you again. Kind regards, Maria Guest relations
Thank you for sharing your feedback. We are pleased to hear that you appreciated the professionalism of our staff, the cleanliness, the comfort, and the location of our establishment. We have taken note of your comments regarding the facil… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewWell located
The front desk staff are not quickly reactive to demands
Thank you for taking the time to share your feedback. We're glad to hear that you appreciated the cleanliness of the property and our excellent location. A special thank you for your kind words about our cleaning team — they work hard to provide professional and attentive service. We’ve also noted your comment regarding the front desk staff’s responsiveness. We’re sorry if this affected your experience, and we’ll work on improving this aspect to better meet our guests' expectations. We hope to have the pleasure of welcoming you again. Best regards, Maria Guest relation
Thank you for taking the time to share your feedback. We're glad to hear that you appreciated the cleanliness of the property and our excellent location. A special thank you for your kind words about our cleaning team — they work hard t… Show more
Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewSpacious duplex room. Opposite the beach which was convenient
Very noisy at night hard to sleep. Corridors are very dark. Had to keep requesting for towels daily as rooms were not cleaned daily.
Thank you for taking the time to share your experience. We are delighted that you enjoyed the hotel’s beachfront location as well as the size of your room. We are especially grateful for your excellent rating regarding value for money. However, we are sorry to hear that certain aspects of your stay did not meet your expectations, particularly the nighttime noise, the hallway lighting, and the housekeeping service. Your feedback is valuable and will be passed on to the relevant teams to help us improve our services. We hope to have the pleasure of welcoming you again for a more pleasant and comfortable stay. Kind regards, Maria Guest relations
Thank you for taking the time to share your experience. We are delighted that you enjoyed the hotel’s beachfront location as well as the size of your room. We are especially grateful for your excellent rating regarding value for money. How… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe location
Noisy and malfunctioning air condition. Late response from receptionists.
Thank you for taking the time to share your feedback. We are sorry to hear that certain aspects of your stay did not meet your expectations, particularly regarding the air conditioning and the response time from the reception. Please note that we have a standard service in place, with an operator handling all calls and requests. However, during peak seasons such as the period of your stay, the volume of requests can be particularly high, which may result in longer response times than usual. We understand that this may have caused you some discomfort, and we sincerely apologize for the inconvenience. Rest assured that we are doing our utmost to attend to each guest’s needs, even during busy times, and your comments will help us continue to improve our service. We hope to have the pleasure of welcoming you again under better circumstances. Kind regards, Maria Guest Relations
Thank you for taking the time to share your feedback. We are sorry to hear that certain aspects of your stay did not meet your expectations, particularly regarding the air conditioning and the response time from the reception. Please note… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewLocation
Na
Thank you very much for taking the time to share your review and positive feedback, especially regarding our staff, location, and comfort. We also appreciate your comments about cleanliness, facilities, and value for money, and we will continue working to improve these areas. It would be a pleasure to welcome you again on your next stay. Best regards, Maria Guest Relations
Thank you very much for taking the time to share your review and positive feedback, especially regarding our staff, location, and comfort. We also appreciate your comments about cleanliness, facilities, and value for money, and we will cont… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewForgetting to bring towels after cleaning the room
Dear Mrs. Anastasia, Thank you for your feedback. We sincerely apologize for the oversight regarding the towels after your room was cleaned. Your comment has been shared with our team to ensure this does not happen again. We hope to have the pleasure of welcoming you back again soon. Kind regards, Lamyaa Guest Relations
Dear Mrs. Anastasia, Thank you for your feedback. We sincerely apologize for the oversight regarding the towels after your room was cleaned. Your comment has been shared with our team to ensure this does not happen again. We hope to have… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in July 2025
Verified reviewLocation
Noise and bed
Thank you for taking the time to share your feedback. We are delighted that you enjoyed our location — indeed, our geographical position is one of our main strengths. We have taken note of your comments regarding cleanliness, bed comfort, and noise. We are sorry if these issues impacted the quality of your stay, and we will take the necessary steps to improve them. Your feedback is valuable and helps us to grow and better meet our guests' expectations. We hope to have the pleasure of welcoming you again under better conditions. Kind regards, Maria Guest Relations
Thank you for taking the time to share your feedback. We are delighted that you enjoyed our location — indeed, our geographical position is one of our main strengths. We have taken note of your comments regarding cleanliness, bed comfort, … Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewNothing
Everything... The worst hotel ever. The FO staff were unprofessional, and I had to wait even though my room was ready. I booked a sea view room but got a lateral view, I could barely see the sea. The shower was broken, the room was dusty, and the breakfast was poor with hardly anything to eat. They didn’t refill the buffet. It was a nightmare, not a relaxing stay. Not recommended at all!!!!
We are sorry to hear that your stay did not meet your expectations. For your information, check-in is available from 3:00 PM, and your registration was completed at that time, with the room corresponding to the reservation made on our website. Regarding the view, the photos and descriptions on our site clearly indicate the possible types of views depending on the room category, and we sincerely regret that this did not meet your expectations. We also take note of your comments regarding cleanliness and breakfast, and we will forward them to our team to help improve the quality of our services. We hope you will give us another chance in the future. Kind regards, Maria – Guest Relations
We are sorry to hear that your stay did not meet your expectations. For your information, check-in is available from 3:00 PM, and your registration was completed at that time, with the room corresponding to the reservation made on our webs… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewWhen we arrived at 2am they told us they were fully booked and turned us away. I had to lie that l was pregnant in order for them to give us a room. After hours of going back and fourth they put us in a temporary room for the night. They mentioned that booking.com was responsible for the mixup as this happens a lot. 5 people were turned away on the same night we arrived. This caused us much distress and ruined our experience. We were extreamly tired the next morning that we missed our friend's wedding activity which had been paid for and lost money. We also missed out on the fun that we had travelled for therefore ruining our trip. The room that we got put in did not have any tea/coffee We always had to go and ask for fresh towels as we were not given any after every clean. We asked for an iron which we never reveived until the last day. By this time we didn't need it as our wedding guest dresses needed ironing. We had to wear creased dresses. The whole ecperience was terrible. We spent a lot of money only to have the worst experience. I would like to add that some of the members of staff were rude to us when it came to valeting our car. The treatment we experienced from one particular member of staff was racist. Our room faced the back roads which was very loud and made it difficult to get a good sleep. This was a horrible stay and l deserve to be compansated. Thank you for your time.
Dear Madam Ndanatseyi, After carefully reviewing your comment, we would like to provide the following points in response to your stay. First of all, we understand your frustration and are sincerely sorry for the inconveniences you experienced. We would like to clarify that, despite an exceptional overbooking situation on the first night, you were upgraded to a sea-view suite to enhance your comfort. Regarding your request for an iron, please note that it is provided based on availability, and we regret that it could not be delivered to you sooner. Additionally, we would like to clarify that vehicle cleaning is not among the services offered by our establishment, which may have led to some misunderstandings. We hope these clarifications help you better understand the situation. Please rest assured that we are committed to improving the quality of our services and we hope to have the opportunity to welcome you again under better circumstances. Kind regards, Lamyaa EL YAAGOUBI - Guest Relations Kenzi Solazur
Dear Madam Ndanatseyi, After carefully reviewing your comment, we would like to provide the following points in response to your stay. First of all, we understand your frustration and are sincerely sorry for the inconveniences you experie… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewWe only liked the bar area and bar staff. We were also impressed with the laundry service and how fast it was.
The Hotel staff are so rude and do not greet you properly they ignore you when you’re waiting and just stare at you. it’s like your from another planet not another country. The rooms are depressing and the noise outside at night is extremely loud. The shower pressure is really low and when we ordered room service there was somebody’s left over food in our trolly ( it was disgusting) and when ordering room service they also asked us if we would like horse or cows milk? clearly making fun out of us. I love swimming but the amount of guests in the pool put me off as the pool is way to small for the size of the hotel and the amount of guests (there was no space) and begged the question on how clean it is? The most serious issue is my fragrance went missing from the bathroom, I never found it and after I reported it to the hotel guest services and they done nothing about it! so be sure to lock away all your valuables. The gym is diabolical it shouldn’t even be there, it needs to be refurbished. overall couldn’t wait to leave. The AC is really unhealthy and needs to be cleaned. We will will never go back.
Thank you for taking the time to share your feedback. We sincerely regret that your experience did not meet your expectations. We are pleased to hear that you appreciated the bar area, the professionalism of our bar staff, and the efficiency of our laundry service. Your kind words will be shared with the teams concerned. Please accept our sincerest apologies for the inconveniences you encountered. The behavior you described from some of our staff is not reflective of the standards of hospitality we are committed to. Rest assured that this matter will be addressed internally to ensure our service remains respectful, attentive, and welcoming to all our guests. We have also taken careful note of your comments regarding the room condition, shower pressure, in-room dining experience, and the state of our facilities such as the pool, fitness center, and air conditioning. These points have been forwarded to the appropriate departments for thorough review and follow-up. The situation regarding your missing perfume is indeed concerning. We deeply regret if the response provided did not meet your expectations. Guest safety and the security of personal belongings are of the utmost importance to us, and we will ensure that this issue is re-investigated. We truly appreciate your feedback, which helps us to improve. Should you wish to discuss this matter further, please do not hesitate to contact us directly Maria Guest relations
Thank you for taking the time to share your feedback. We sincerely regret that your experience did not meet your expectations. We are pleased to hear that you appreciated the bar area, the professionalism of our bar staff, and the efficien… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe hotel is in an excellent location, halfway between the city and the beaches. comfortable, nice service, and clean.
In a very noisy area (heardable all night since locals drive-and-honk). But if you plan to use the pool - and it’s normal since the beach is crowded - you have to deal with Spanish reggaeton in a live concert volume. The Ibiza/Torremolinos/puntacana pool is good if you are in a college/bachelors party trip but the opposite of what you want if you are a family or plan to have a rest. So, in the end, choosing a hotel with a pool where you can swim and rest is a better choice than this crazy noisy, stressy, loud, and desagreable one; and even if you ask to turn off the music, they will not because a disco pool viva la vida loca is the way the pool manager thinks people like to live.
Dear Mr. Gonçalo, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated the location, comfort, cleanliness, and the service provided by our team. We are truly sorry, however, that the atmosphere around the pool and the external noise affected your stay. We understand the importance of a peaceful and relaxing environment, and we apologize for any inconvenience caused. Please be assured that we will take your comments into consideration and explore ways to improve the experience for guests seeking a more tranquil setting. We hope to have the opportunity to welcome you back and offer you a more pleasant experience. Best regards, Lamyaa EL YAAGOUBI Guest Relations - Kenzi Solazur
Dear Mr. Gonçalo, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated the location, comfort, cleanliness, and the service provided by our team. We are truly sorry, however, that the atmosphere… Show more
Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewOnly location
Room was not ready upon check in time around 3:30 they ask me to wait just to show that the checking time was not delayed in the system I waited more than 30 min upon the front desk agent request and after I went to the room the beds were not yet done , furniture need update , long wait for elevator , breakfast buffet was very poor, the rate is too high comparing to hotel service also the housekeeping opens the door without permission on check out day they start knocking the for and calling to inform that check out time is 12:30 I told them I waited for you to make the room ready during 2 hours 17 :00 they should train the staff how to deal with the guests
Dear Ms. Afrah, Thank you for taking the time to share your feedback. We are truly sorry that your stay did not meet your expectations. We have taken note of your comments regarding the room condition, check-in delay, breakfast quality, and the behavior of our housekeeping team. We completely understand your frustration and sincerely apologize for the inconvenience caused. Please be assured that we are addressing these issues to ensure a better experience for our future guests. We hope you will give us the opportunity to provide you with a much more enjoyable stay on your next visit. Best regards, Maria Guest Relations - Kenzi Solazur
Dear Ms. Afrah, Thank you for taking the time to share your feedback. We are truly sorry that your stay did not meet your expectations. We have taken note of your comments regarding the room condition, check-in delay, breakfast quality, an… Show more
Reviewed: 18 August 2025 · Stayed in June 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewExcellant service great atmosphere special thank you to ibrahim the night reception co ordinator. Thank you ibrahim for your efforts which was of a high standard.
Dear Mr. Karim, Thank you for taking the time to share your feedback following your stay at Kenzi Solazur. We are delighted to hear that you thoroughly enjoyed the quality of our services, the comfort of our facilities, and the overall atmosphere of the hotel. A special thank you for your kind words about our colleague Brahim. Please rest assured that your compliments will be shared with him with great pleasure. On behalf of the entire team, we look forward to welcoming you back very soon. Warm regards, Lamyaa EL YAAGOUBI Guest Relations - Kenzi Solazur
Dear Mr. Karim, Thank you for taking the time to share your feedback following your stay at Kenzi Solazur. We are delighted to hear that you thoroughly enjoyed the quality of our services, the comfort of our facilities, and the overall atm… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified review