Reviews of Hotel Farah Tanger 5 stars

The sea view

It was a horrible experience. What we booked is not what we received. On the pictures the bungalow room is within the hotel but we got given a room outside. I asked for the room that I booked and I was told the hotel is fully booked and the bungalow they gave me was the only option. I booked 2 months in advance and I was disappointed that I was not giving the room I booked for. The bungalow was horrible. The paint job was really bad. The WiFi connection was horrible, we could barely access the internet. Ants are walking around the place in the morning. There was no shampoo or shower gel and even when called and complained about it, it wasn't provided till the next day. I was given 2 different times for breakfast by the hotel team and I missed the first day of breakfast. Although they acknowledge their mistake they didn't offer any compensation or breakfast meal This is definitely not a 5 star hotel but it's trying to be and failing miserably.

The staff was so great and kind Huge reception and so unique Nice room with a special view Delecious foods and wonderful swimming pool I really recommend this hotel

We had a great stay here! The hotel is well maintained, and we first booked a duplex apartment then switched to a villa both were very nice. The food was excellent and the whole vibe of the place was so enjoyable. The staff were super welcoming and kind, which made our stay even better. We spent most of our time at the hotel and would definitely come back again!

Very nice view and staff, the cleaner Lamiae was exceptional

The bathrooms door had an issue, got stuck inside and wouldn't open twice. The spa was closed and not open for weeks as undergoing works.

Breakfast was nice

Staff treatment, ITM didn’t withdraw the money while it is deducted from my account. Securities was rude every time

No comments

Lobby

Nothing I have stayed here before was completely different there advertisement lying on the websites they never update the pictures or the rooms

Customer service is very bad. The room was completely different from The one I booked do you have different rooms to switch to,the next day never get service. We found so many bedbugs The room was not serviced on the next day I have to come and request towels. They show up at 3 AM with the towels. I will not recommend this hotel to a family

Location and breakfast

The room smelled like sewage because of A/C without being fixed until the last day, we had to keep the windows open or stop AC

The rooms are spacious, clean and comfortable. The staff were very nice and helpful, especially Anas, Mariam at the reception and Sokeynah at the cleaning team and Nouriddin they were amazing.

I guess the restaurant needs some improvement The menu needs to have more variety The towels at the bathroom needs to be new.

Location/ view and swimming pool.

Rooms , rooms's facilities. ( hotel is quite old).

Fouzia was a very kind housekeeper

Loved everything ALL around🥰

Loved everything...

We had a really lovely stay. The hotel was clean, comfortable and quiet with a beautiful view from our room that we truly enjoyed. The service at the front desk was also very helpful and friendly. We felt well taken care of from the start. A special thank you to the housekeeper Fauzia who kept our room spotless and always greeted us with a warm smile. Her presence made us feel genuinely welcome every day.

This hotel is a 10 in terms of cost, amenities and service. The rooms were very clean and the vibe was modern luxury. Lamiae, who was our room attendant- was extremely kind and accommodating. She cleaned our room even after it was past the hour- and made sure we had fresh towels every night.

The bar at the pool is not the fullest- I would have liked to see a blender. That said, the bar tender poured me a “San Francisco” that was very good- and where else can you have crepes and cocktails poolside with the beach behind you?!?

The pictures didn't do justice to the place, the view and design was amazing, the staff were helpful and nice. The laundry service was a bit over priced, but other than that definitely coming back another time

NA

I’d like to start by saying that the check-in process was very smooth, and I particularly appreciate Achraf for taking the time to explain all the facilities to us. The check-out process was equally seamless, thanks to him. A big thank you to the housekeeping team, Lamiae and Farida, whose professionalism and helpfulness made our stay even more enjoyable."

Unfortunately, the gym was closed for renovations, and I was really upset about that. Also, when I ordered food from room service, the pizza was delivered in a wooden carton, as if I had ordered it from outside, and the tacos came with no utensils, no sauce, and just a plate

The view from the pool

The hotel doesn't have beach access as may the photo deceive the customer. The two bedroom apartment that we stayed in can't be classified as 5 star and may be 2 stars maximum The apartment interior fit out is funny and may be 20 years old The furniture is very cheap and low quality. I call the hotel manager (Anas) and showed him everything in person. He was very polite and listened to all my comments. I asked Anas fir a partial refund but he said that he is not authorised to give refund. The apartment definitely not worth Euro 400/night that we paid. I must state that the hotel staff were very helpful and nice like all Moroccans