7.9

Opiniones del Atlas Essaouira Riad Resort 5 estrellas

Boulevard Mohamed V, 44000 Essaouira, Marruecos

  • Bruno

    Escrito en 29 de agosto de 2025 · Se alojó en agosto de 2025

    Comentario auténtico

    El desayuno es completo, la ubicación cerca de la playa y el trato del personal. Pudimos hacer el check in a las 12 am.

    El hotel está descuidado para tener 5 estrellas. El aire acondicionado no funciona, los cristales de las habitaciones están sucios y en general hay pequeñas imperfecciones que deberían cuidarse para un hotel de este precio.

    Respuesta del alojamiento:

    Dear Bruno, Thank you for sharing your feedback regarding your recent stay at Atlas Essaouira Riad Resort. We are glad to know you appreciated our breakfast, the beachfront location, the friendliness of our staff, as well as the early check-in. At the same time, we sincerely regret that certain aspects of your experience did not meet your expectations, particularly regarding the air conditioning, cleanliness of the windows, and the general maintenance of the facilities. Please accept our sincere apologies for these shortcomings. Your observations are very valuable to us, and they have already been shared with the concerned departments in order to take corrective actions. We hope to have the opportunity to welcome you back in the future and provide you with a more pleasant and seamless experience. Warm regards, RP SERVICE ATLAS RIAD RESORT.

    Dear Bruno, Thank you for sharing your feedback regarding your recent stay at Atlas Essaouira Riad Resort. We are glad to know you appreciated our breakfast, the beachfront location, the friendliness of our staff, as well as the early chec… Mostrar más

    Atlas Essaouira Riad Resort
    29 de agosto de 2025
  • 3.0 Mal
    Anónimo

    Escrito en 20 de agosto de 2025 · Se alojó en agosto de 2025

    Comentario auténtico

    Lo que más me gustó fue la ubicación del hotel, en frente a la playa. Sitio reservado para aparcar aunque sea en la calle y por fuera no se ve mal.

    Es un hotel muy mal cuidado, no es ni de lejos un 5 estrellas, se ve que no lo están cuidando. Según llegamos el aire estaba apagado y la habitación bastante sucia, no había cama auxiliar par la niña y subieron a ponerle una sábana al sofá que no era cama. Reclamamos el aire y nos dijeron que funcionaba muy bajo, cosa que no era cierta, no funcionaba porque no lo tenían conectado, lo conectaron porque volvimos a protestar pasados unos días. La habitación descuidada y vieja, sucia, no nos limpiaron como es debido en toda la semana, hubo 4 días que no dejaron ni papel higiénico. La bañera estaba desconchada y se caían pintura que le habían mal dado por encima constantemente. Tanto los toalleros como todo lo demás estaba descolgado de la pared... El desayuno lo más sencillo posible, sin apenas variedad, además al llegar nos dijeron que no lo teníamos incluido y tuvimos que contactar con la operadora para solucionarlo... en fin, que no es para nada un 5 estrellas, es un 3 estrellas mal gestionado.

    Respuesta del alojamiento:

    Dear Guest, Thank you for sharing your detailed feedback following your stay at the Atlas Essaouira Riad Resort. We are pleased to read that you appreciated the location of the hotel and the convenience of the reserved parking. However, we are sincerely sorry to learn about the shortcomings you experienced regarding cleanliness, maintenance, air conditioning, and the breakfast service. This certainly does not reflect the standards we strive to uphold, and we regret the inconvenience these issues caused you and your family. Please be assured that your remarks have been shared with our housekeeping and technical teams, as well as our food and beverage department, so corrective measures can be taken to improve the quality of our services. We greatly value your feedback as it helps us to identify areas where we need to improve. We hope to have the chance to welcome you again in the future and provide you with a much better experience. Kind regards, RP SERVICE ATLAS RIAD RESORT.

    Dear Guest, Thank you for sharing your detailed feedback following your stay at the Atlas Essaouira Riad Resort. We are pleased to read that you appreciated the location of the hotel and the convenience of the reserved parking. However, w… Mostrar más

    Atlas Essaouira Riad Resort
    21 de agosto de 2025
  • Maria

    Escrito en 19 de agosto de 2025 · Se alojó en agosto de 2025

    Comentario auténtico

    La ubicación

    El mantenimiento es nefasto , el baño lleno de moho por todos lados , limpiaban y el agua olía mal , se olvidaron las toallas , papel higiénico no se reponía y de los cristales de la habitación mejor ni hablar . Pedí suit vista al mar y no solo estaba muy mal ubicada ( nada que ver con las fotos) sino que de lo sucios que estaban los cristales apenas podía ver la playa.

    Respuesta del alojamiento:

    Dear Maria, Thank you for sharing your feedback regarding your recent stay. While we are glad that you appreciated our location, we are truly sorry to hear about the inconveniences you encountered with maintenance, cleanliness, and amenities. Please accept our sincere apologies for not meeting your expectations, especially concerning the suite and the view. Your comments have been shared with our housekeeping and maintenance teams to take corrective actions immediately. We deeply regret that your experience did not reflect the standards we strive to offer, and we will work hard to improve. We appreciate your valuable input and hope to have the opportunity to welcome you again and provide you with a much better experience. Kind regards, RP SERVICE ATLAS RIAD RESORT.

    Dear Maria, Thank you for sharing your feedback regarding your recent stay. While we are glad that you appreciated our location, we are truly sorry to hear about the inconveniences you encountered with maintenance, cleanliness, and ameniti… Mostrar más

    Atlas Essaouira Riad Resort
    19 de agosto de 2025
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  • Omar

    Escrito en 10 de agosto de 2025 · Se alojó en agosto de 2025

    Comentario auténtico
  • Decriem

    Escrito en 7 de agosto de 2025 · Se alojó en agosto de 2025

    Comentario auténtico

    La cama era muy buena

    Tv no funcciona/ wifi funcciona en la medio de la habitacion/ cabezal de ducha no funcionaba

    Respuesta del alojamiento:

    Dear Decriem, Thank you for taking the time to share your feedback. We're pleased to hear that you found the bed comfortable and enjoyed a good night’s rest. However, we sincerely regret the technical issues you experienced with the TV, Wi-Fi, and shower. This is not the level of comfort we strive to provide, and your comments have been forwarded to our maintenance team for immediate attention. We hope to have the opportunity to welcome you back for a more seamless and enjoyable stay. Kind regards, RP SERVICE ATLAS RIAD RESORT.

    Dear Decriem, Thank you for taking the time to share your feedback. We're pleased to hear that you found the bed comfortable and enjoyed a good night’s rest. However, we sincerely regret the technical issues you experienced with the T… Mostrar más

    Atlas Essaouira Riad Resort
    8 de agosto de 2025
  • Fermin

    Escrito en 6 de agosto de 2025 · Se alojó en julio de 2025

    Comentario auténtico
    Respuesta del alojamiento:

    Dear Fermin, Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay with us and we hope to welcome you again soon. Kind regards, RP SERVICE ATLAS RIAD RESORT.

    Atlas Essaouira Riad Resort
    22 de agosto de 2025
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  • Fernando

    Escrito en 2 de agosto de 2025 · Se alojó en agosto de 2025

    Comentario auténtico

    Está a unos 10 minutos andando de la medina y en primera línea de playa.

    Hotel de los 80-90 descuidado (además, huele por todo el establecimiento muy fuerte a tabaco). No se puede decir que esté mal, pero se nota el desinterés. Muchas cosas están viejas, no hay mucho personal, te puedes encontrar con que el bar de la piscina esté cerrado, que no haya toallas limpias, que se acaben los platos y vasos en el desayuno y ya no los repongan… En cuanto al desayuno, todos los días el mismo buffet y muy limitado. Lo dicho, no se puede decir que hayamos estado mal, pero no lo recomendaría ni repetiría.

    Respuesta del alojamiento:

    Dear Fernando, Thank you for taking the time to share your feedback following your recent stay. We’re glad you appreciated our beachfront location and the proximity to the medina, which are indeed among the highlights of our property. That said, we’re truly sorry to learn that several aspects of your experience did not meet your expectations. Your comments regarding the general upkeep, the atmosphere, the availability of staff, and the breakfast service have been noted with great attention. We are especially concerned about your mention of cleanliness and the smell of tobacco, as these do not reflect the standards we aim to uphold. Please rest assured that your feedback has been shared with the relevant departments so that improvements can be made. We are currently working on various updates and training programs to enhance both our facilities and service quality. We appreciate your honesty and hope you might consider giving us another opportunity in the future to provide you with a more enjoyable and memorable stay. Kind regards, RP SERVICE ATLAS RIAD RESORT.

    Dear Fernando, Thank you for taking the time to share your feedback following your recent stay. We’re glad you appreciated our beachfront location and the proximity to the medina, which are indeed among the highlights of our property. Th… Mostrar más

    Atlas Essaouira Riad Resort
    2 de agosto de 2025
  • Yousef

    Escrito en 1 de agosto de 2025 · Se alojó en julio de 2025

    Comentario auténtico

    No esta limpio

    Respuesta del alojamiento:

    Dear Yousef, Thank you for your feedback. We are truly sorry that the cleanliness did not meet your expectations. This is a top priority for us, and your remark has been shared with our housekeeping team for immediate corrective action. We sincerely hope to have the opportunity to welcome you again and provide you with a much-improved experience. Best regards, RP SERVICE ATLAS RIAD RESORT.

    Dear Yousef, Thank you for your feedback. We are truly sorry that the cleanliness did not meet your expectations. This is a top priority for us, and your remark has been shared with our housekeeping team for immediate corrective action. W… Mostrar más

    Atlas Essaouira Riad Resort
    1 de agosto de 2025
  • Santiago

    Escrito en 31 de julio de 2025 · Se alojó en julio de 2025

    Comentario auténtico

    Instalaciones, entorno

    Desayuno bufete repetido idéntico todos los días

    Respuesta del alojamiento:

    Dear Santiago, Thank you for your kind words and for highlighting what you enjoyed — we're delighted you appreciated our facilities and the beautiful surroundings. We also take note of your comment regarding the breakfast buffet. Your feedback is important, and we will consider introducing more variety to enhance the experience for our guests staying multiple days. We hope to welcome you back soon! Warm regards, RP SERVICE ATLAS RIAD RESORT.

    Dear Santiago, Thank you for your kind words and for highlighting what you enjoyed — we're delighted you appreciated our facilities and the beautiful surroundings. We also take note of your comment regarding the breakfast buffet. Your… Mostrar más

    Atlas Essaouira Riad Resort
    31 de julio de 2025
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  • Cristina

    Escrito en 31 de julio de 2025 · Se alojó en julio de 2025

    Comentario auténtico

    El desayuno y la ubicación

    Muy sucio, cuando llegamos la pica del lavamanos estaba embozada y acudió una persona del servicio para desatascarla y salió muchisima suciedad. Las ventanas por dentro y por fuera con muchísimo polvo, así como el suelo y debajo de los sofás y la cama, muy desagradable. La habitación en la que estuvimos tenía un mueble en muy mal estado roto. No volvería nunca, muy mala experiencia.

    Respuesta del alojamiento:

    Dear Cristina, Thank you for sharing your feedback. We're sincerely sorry to hear that your experience did not meet your expectations, particularly regarding the cleanliness and condition of the room. This is far from the standard we aim to offer. Please accept our apologies for the inconvenience caused. Your remarks have been shared with the housekeeping and maintenance teams for immediate corrective actions. We take your comments very seriously and are committed to improving the overall guest experience. We truly regret that your stay was disappointing and hope you will consider giving us another opportunity in the future. Kind regards, RP SERVICE ATLAS RIAD RESORT.

    Dear Cristina, Thank you for sharing your feedback. We're sincerely sorry to hear that your experience did not meet your expectations, particularly regarding the cleanliness and condition of the room. This is far from the standard we a… Mostrar más

    Atlas Essaouira Riad Resort
    31 de julio de 2025
  • Fatima

    Escrito en 30 de julio de 2025 · Se alojó en julio de 2025

    Comentario auténtico

    ubicación.. trató personal

    nada

    Respuesta del alojamiento:

    Dear Fatima, Thank you for your positive feedback! We’re delighted that you appreciated our location and the personal treatment from our team. It was a pleasure having you with us, and we hope to welcome you back very soon for another enjoyable stay. Warm regards, RP SERVICE ATLAS RIAD RESORT.

    Dear Fatima, Thank you for your positive feedback! We’re delighted that you appreciated our location and the personal treatment from our team. It was a pleasure having you with us, and we hope to welcome you back very soon for another enj… Mostrar más

    Atlas Essaouira Riad Resort
    31 de julio de 2025
  • Soumia

    Escrito en 28 de julio de 2025 · Se alojó en junio de 2025

    Comentario auténtico
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  • Jorge

    Escrito en 28 de julio de 2025 · Se alojó en julio de 2025

    Comentario auténtico
  • Juan

    Escrito en 15 de julio de 2025 · Se alojó en julio de 2025

    Comentario auténtico

    Situación y vistas al mar. Un hall muy amplio y buen desayuno.

    Todo correcto.

    Respuesta del alojamiento:

    Dear Juan, Thank you for sharing your experience with us! We’re delighted to hear that you enjoyed our fantastic location—just steps from the beach and close to kitesurfing centers. Essaouira truly is one of Morocco's premier kitesurf destinations, known for its consistent trade winds and a stunning coastline ideal for both relaxation and water sports. It's wonderful to know that you appreciated your spacious room, the delightful sea view, and our hearty breakfast spread. We're also proud that our rooftop hall and attentive staff contributed to a memorable stay. We’re thrilled that everything met your expectations and that you feel at home here. We look forward to welcoming you back for another peaceful and refreshing stay—hopefully with even more kite sessions! Warm regards, RP SERVICE ATLAS RIAD RESORT.

    Dear Juan, Thank you for sharing your experience with us! We’re delighted to hear that you enjoyed our fantastic location—just steps from the beach and close to kitesurfing centers. Essaouira truly is one of Morocco's premier kitesurf… Mostrar más

    Atlas Essaouira Riad Resort
    16 de julio de 2025
  • Esperanza

    Escrito en 2 de julio de 2025 · Se alojó en julio de 2025

    Comentario auténtico

    Hotel con muy buena ubicación ,en primera línea de playa, habitaciones amplias , desayuno correcto.El personal de recepcion fue amable

    Solicite que las dos habitaciones estuvieran contiguas (iba con mi hija y no tienen triples ).Esto no pudo ser y creo que habia incluso algunas comunicadas, las mias separadas por otras habitaciones .Informe que no funcionaba bien el aire acondicionado ,ni el mando de la tele y los dispensadores del aseo estaban vacios. No solucionaron nada. En su dia seria 5 estrellas pero le falta actualizarse y reparar las instalaciones y habitaciones .Falta personal y mantenimiento.

    Respuesta del alojamiento:

    Dear Esperanza, Thank you for taking the time to share your experience with us. We're glad to hear that you appreciated our beachfront location, the spaciousness of our rooms, and the friendliness of our reception staff. However, we sincerely regret that we were unable to fulfill your request for adjoining rooms, especially during a family stay. We also apologize for the issues you encountered with the air conditioning, TV remote, and bathroom amenities, as well as for the lack of follow-up from our team. This is certainly not the standard of service we aim to provide. Your comments highlight important areas for improvement, particularly in maintenance and responsiveness, and we are taking steps to address them. We truly value your feedback and hope to have the opportunity to welcome you again under better conditions. Warm regards, RP SERVICE ATLAS RIAD RESORT.

    Dear Esperanza, Thank you for taking the time to share your experience with us. We're glad to hear that you appreciated our beachfront location, the spaciousness of our rooms, and the friendliness of our reception staff. However, we s… Mostrar más

    Atlas Essaouira Riad Resort
    3 de julio de 2025
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  • Monica

    Escrito en 27 de junio de 2025 · Se alojó en junio de 2025

    Comentario auténtico

    La piscina muy agradable, la habitación amplia y cómoda. Los espacios comunes (hall, terrazas) muy espaciosos y bonitos. El personal de recepción super amable y profesional. Lo mismo resto de personal, muy servicial y atentos a todo.

    Desayuno estaba rico pero todos los días lo mismo. Podrían variar algo. Las dos habitaciones que nos asignaron no tenían terraza.

    Respuesta del alojamiento:

    Dear Guest, Thank you so much for your kind and thoughtful review. We’re delighted to hear that your stay at the Atlas Essaouira was filled with relaxation, friendliness, and beauty. It’s wonderful to know you enjoyed our spacious rooms, beautiful common areas, and especially the service from our reception and team members. Your compliments truly mean a lot to us. We also appreciate your constructive feedback regarding breakfast variety and the absence of a terrace in your rooms. Your suggestions have been shared with the relevant departments as we continuously strive to enhance our guest experience. We hope to have the pleasure of welcoming you back for another enjoyable stay — hopefully in a room with a terrace next time! Warm regards, RP SERVICE ATLAS RIAD RESORT.

    Dear Guest, Thank you so much for your kind and thoughtful review. We’re delighted to hear that your stay at the Atlas Essaouira was filled with relaxation, friendliness, and beauty. It’s wonderful to know you enjoyed our spacious rooms, … Mostrar más

    Atlas Essaouira Riad Resort
    27 de junio de 2025
  • Constanza

    Escrito en 18 de junio de 2025 · Se alojó en junio de 2025

    Comentario auténtico
  • Amine

    Escrito en 2 de junio de 2025 · Se alojó en junio de 2025

    Comentario auténtico

    Las instalaciones

    Respuesta del alojamiento:

    Thank you, Amine, for your comment. We're glad to know you appreciated the facilities. We hope to have the pleasure of welcoming you again soon for an even more enjoyable experience. Best regards, PR Service.

    Atlas Essaouira Riad Resort
    3 de junio de 2025
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  • Maria

    Escrito en 27 de mayo de 2025 · Se alojó en mayo de 2025

    Comentario auténtico

    Es muy bonito

    Respuesta del alojamiento:

    Thank you Maria for your kind comment. We’re delighted that you found our property very beautiful. We look forward to welcoming you again soon. Best regards, PR Service.

    Atlas Essaouira Riad Resort
    29 de mayo de 2025
  • 7.0 Bien
    Inmaculada

    Escrito en 21 de mayo de 2025 · Se alojó en mayo de 2025

    Comentario auténtico

    Lo que mas me gustó fue las vistas que tenia la habitación, el personal es bastante amable y las camas son muy cómodas y la ubicación es muy buena ( si no quieres estar en la medina)

    la habitación no hace referencia a un hotel de 5 estrellas, la limpieza es bastante normal ( y eso que las limpiadoras son muy majas), el soporte donde se reposa la alcachofa de la ducha estaba roto, la bañera en sí no tenia muy buen aspecto.. necesita una reforma, el buffet está bien pero tampoco hace alusión a lo que conocemos en España como un hotel de 5 estrellas.

    Respuesta del alojamiento:

    hank you for sharing your feedback. We’re glad to hear that you enjoyed the beautiful sea view from your room, the friendliness of our staff, the comfort of the beds, and our location outside the Medina, which many guests find peaceful and convenient. We sincerely apologize if the condition of the room and bathroom did not meet your expectations. While our housekeeping team strives to maintain cleanliness, we acknowledge that certain elements in the room require renovation. Your comments about the shower fixture and bathtub have been noted and forwarded to our maintenance and renovation teams. As for the buffet, we understand your point of comparison with 5-star standards in Spain, and we will continue working to raise our quality and variety to better align with international expectations. We hope to have the chance to welcome you again in improved conditions. Best regards, PR Service.

    hank you for sharing your feedback. We’re glad to hear that you enjoyed the beautiful sea view from your room, the friendliness of our staff, the comfort of the beds, and our location outside the Medina, which many guests find peaceful and… Mostrar más

    Atlas Essaouira Riad Resort
    24 de mayo de 2025
  • Luis

    Escrito en 11 de mayo de 2025 · Se alojó en mayo de 2025

    Comentario auténtico

    La amplitud

    El ruido exterior( era viernes y había mucha gente ) , la ducha necesita un antideslizante , luz en las mesitas de los dormitorios

    Respuesta del alojamiento:

    Dear Luis, Thank you for taking the time to share your feedback. We're glad you appreciated the spaciousness of the room. We also take note of your remarks regarding the external noise, the shower's safety, and the bedside lighting—these are indeed details we can address, and we will share them with the relevant departments for improvement. We hope to welcome you back under even better conditions. Best regards, PR Service

    Dear Luis, Thank you for taking the time to share your feedback. We're glad you appreciated the spaciousness of the room. We also take note of your remarks regarding the external noise, the shower's safety, and the bedside lighting… Mostrar más

    Atlas Essaouira Riad Resort
    11 de mayo de 2025
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  • Irene

    Escrito en 9 de mayo de 2025 · Se alojó en mayo de 2025

    Comentario auténtico

    Las zonas comunes están muy bien decoradas y renovadas. Tienen encanto marroquí con toque actual. El desayuno muy bueno y variado. La atención y amabilidad del personal de recepción y botones.

    La habitaciones no están muy limpias y hay grifos descolgados o que no funcionan adecuadamente. Además, no hacen las habitaciones hasta casi las 3:00 de la tarde, como fue nuestro caso.

    Respuesta del alojamiento:

    Dear Irene, Thank you very much for your kind words regarding our common areas, breakfast, and the helpfulness of our reception staff and bellboys. We’re also grateful for your constructive feedback about the cleanliness and maintenance of the rooms, as well as the timing of housekeeping. Please rest assured that we are addressing these issues with the concerned departments to improve our service consistency. Best regards, PR Service

    Dear Irene, Thank you very much for your kind words regarding our common areas, breakfast, and the helpfulness of our reception staff and bellboys. We’re also grateful for your constructive feedback about the cleanliness and maintenance of… Mostrar más

    Atlas Essaouira Riad Resort
    9 de mayo de 2025
  • Willem

    Escrito en 23 de abril de 2025 · Se alojó en abril de 2025

    Comentario auténtico
  • Cecilia

    Escrito en 20 de abril de 2025 · Se alojó en abril de 2025

    Comentario auténtico

    El desayuno muy bueno aunque las bandejas con el bufete estaban frías. La atención del personal excelente.

    El buffet de la cena muy frío aunque muy amablemente no cobraron la cena pues no pudimos comerla.

    Respuesta del alojamiento:

    Thank you for your kind words regarding our staff — we’re truly pleased to know their attention made a positive impression on your stay. We appreciate your feedback regarding the temperature of the buffet. We’re sorry to hear that this affected your dining experience, and we’re glad our team was able to respond with understanding. Please know that we are actively working on improving our food service and buffet equipment to ensure meals are served at the right temperature. Your comments help us grow and do better. We hope to have the pleasure of welcoming you back soon for an even better experience. Best regards, PR Service

    Thank you for your kind words regarding our staff — we’re truly pleased to know their attention made a positive impression on your stay. We appreciate your feedback regarding the temperature of the buffet. We’re sorry to hear that this aff… Mostrar más

    Atlas Essaouira Riad Resort
    20 de abril de 2025
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  • Enya1993

    Escrito en 15 de abril de 2025 · Se alojó en abril de 2025

    Comentario auténtico

    La habitación con vistas, expectacular!

    Respuesta del alojamiento:

    Dear Enya, Thank you so much for your kind words! We're thrilled to hear you enjoyed the spectacular view from your room — it's one of the highlights we love to share with our guests. We hope to welcome you back soon for another beautiful stay by the sea. Best regards, PR Service

    Dear Enya, Thank you so much for your kind words! We're thrilled to hear you enjoyed the spectacular view from your room — it's one of the highlights we love to share with our guests. We hope to welcome you back soon for another bea… Mostrar más

    Atlas Essaouira Riad Resort
    15 de abril de 2025
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