Opiniones del Al Fassia Aguedal

Dear Madam Dana Thank you for taking the time to share your feedback, though we are sincerely sorry to hear of your disappointment. We would, however, like to clarify a few important points. You requested a cancellation, not a change of dates. As clearly stated in our booking policy, any cancellation made within 14 days of the arrival date is subject to full charge. These terms are accepted at the time of booking and are applied fairly to all our guests. That being said, we do make exceptions in cases of force majeure, such as a serious illness, accident….Unfortunately, no such circumstance was communicated to us in your case. We must also mention that your request for cancellation came during an exceptionally busy period, when we were fully booked and had to turn away other guests. We anticipated that this might lead to a negative review, but we remain committed to applying our policies consistently and fairly to all guests. Regarding our location, our property is located just 2.5 km from the Medina, and this information is clearly mentioned when booking. We would also like to emphasize that breakfast is complimentary for all our guests and is not billed separately. Our guesthouse is built on the values of Moroccan hospitality, and we take pride in being ambassadors of our country. If financial gain were our only motivation, we would certainly be in a different line of work. We still wish you many enjoyable future stays that better align with your expectations. Kind regards, Myra

Dear Madam Dana Thank you for taking the time to share your feedback, though we are sincerely sorry to hear of your disappointment. We would, however, like to clarify a few important points. You requested a cancellation, not a change of d… Mostrar más