Reviews of Novotel Luxembourg Kirchberg 4 stars
6, Rue du Fort Niedergruenewald, Kirchberg, 2015 Luxembourg, Luxembourg
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewModern and comfortable layout, very clean, well located near the tram. Nice and supportive staff.
Breakfast not included and available for expensive price. Parking can be a challenge sometimes.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewEasy access to the city, tram a few minutes walk. (Free transport on bus, tram, train within Luxembourg). Large mall nearby with restaurants. Reasonably sized room, excellent shower. Very quiet. Reception staff helpful. Get there early for a parking space nearby.
Fairly small bed for a Queen. Small reception area, busy at checkin/checkout.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewVery nice hotel, clean, and dog friendly
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewAmazing
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThere is total lack of coordination between staff each one tells something different than the other on hotel policy. Also there is shortage in staff especially at the reception. Staff are not service oriented. Courses are needed on that. Room is not cleaned well! Never vacuumed! I stayed 10 days at the Excutive room and every day room was badly cleaned and in total hurry. In addition there were awful odour in the room coming from shower and sink in the bathroom. Accor Management needs to rescue the situation urgently as Novotel is a good hotel in general.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewVery modern clean and spacious hotel. The rooms are tastefully done, large and quiet. The breakfast is excellent, especially pleased with the separate buffet for children. Very large selection of delicious food
Dear Maria, Please accept my thanks for this kind review. Your perfect rating fills me with joy and reflects the exceptional experience we strive to provide at Novotel Luxembourg Kirchberg. I am delighted that you found our rooms so comfortable and our breakfast service so impressive. These elements are central to our commitment to guest satisfaction. I look forward to seeing you again. Kind regards, Bram Maes, General Manager Novotel Luxembourg Kirchberg
Dear Maria, Please accept my thanks for this kind review. Your perfect rating fills me with joy and reflects the exceptional experience we strive to provide at Novotel Luxembourg Kirchberg. I am delighted that you found our rooms so comfo… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewBed is very comfortable.
Gym is not available (locked) when I was trying to use it.
Dear Guest, Thank you for taking the time to share your feedback regarding your stay. I am glad that your visit to Novotel Luxembourg Kirchberg was enjoyable. It is rewarding to hear that the superior comfort of our beds truly enhanced your stay experience. However, I sincerely apologize for any inconvenience regarding our facilities. Our team remains at your disposal to ensure a smooth experience. Thank you for acknowledging our convenient location. I look forward to seeing you again. Kind regards, Bram Maes, General Manager Novotel Luxembourg Kirchberg
Dear Guest, Thank you for taking the time to share your feedback regarding your stay. I am glad that your visit to Novotel Luxembourg Kirchberg was enjoyable. It is rewarding to hear that the superior comfort of our beds truly enhanced yo… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe best hotel in luxembourg
Everything you need this hotel have
Dear Boban, It was a pleasure to receive your kind feedback. I am pleased that your overall experience at Novotel Luxembourg Kirchberg left such a positive impression. Your recognition of our hotel as Luxembourg's finest is deeply appreciated. This motivates us to maintain our high standards. I look forward to seeing you again. Kind regards, Bram Maes, General Manager Novotel Luxembourg Kirchberg
Dear Boban, It was a pleasure to receive your kind feedback. I am pleased that your overall experience at Novotel Luxembourg Kirchberg left such a positive impression. Your recognition of our hotel as Luxembourg's finest is deeply app… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewEverything was amazing! Would go again
Parking was a little difficult to find
Dear Thanuja, Thank you for your rating of our hotel. I am pleased that your overall experience at Novotel Luxembourg Kirchberg exceeded your expectations. While the parking access posed an initial challenge, I apologize for any inconvenience. I look forward to seeing you again. Kind regards, Bram Maes, General Manager Novotel Luxembourg Kirchberg
Dear Thanuja, Thank you for your rating of our hotel. I am pleased that your overall experience at Novotel Luxembourg Kirchberg exceeded your expectations. While the parking access posed an initial challenge, I apologize for any inconveni… Show more
Reviewed: 25 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewGood variety of breakfast options, really clean room and public spaces, staff was very friendly and the hotel was really inviting.
Lack of pillows, parking never available, poor water pressure in shower, sink in bathroom didn’t drain well.
Dear Guest, Thank you for taking the time to share your feedback regarding your stay. I'm delighted you appreciated our breakfast variety and found your surroundings impeccably maintained throughout the property. While I'm sincerely sorry some aspects didn't meet expectations, please know we've shared your observations with relevant teams to reinforce our standards. Our reception remains available around the clock to assist with immediate needs like additional bedding or maintenance requests. Your kind words about our team's welcoming approach truly motivate us. We take pride in creating inviting spaces for guests to relax, and I'm thrilled this resonated during your visit. I hope to have the opportunity to welcome you back to our hotel in the future. Kind regards, Bram Maes, General Manager Novotel Luxembourg Kirchberg
Dear Guest, Thank you for taking the time to share your feedback regarding your stay. I'm delighted you appreciated our breakfast variety and found your surroundings impeccably maintained throughout the property. While I'm sincere… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewAmazing hotel, location and very friendly stuff Highly recommend ❤️
Dear Polina, Thank you for taking the time to share your review with us. I am delighted that you had such a wonderful experience at Novotel Luxembourg Kirchberg. Your kind words about our welcoming personnel mean a lot to me, and I will make sure to share your compliments with the entire team. The strategic placement of our establishment in the vibrant Kirchberg district, along with the warm atmosphere we strive to maintain, contribute to making each stay memorable. All of the team look forward to welcoming you back in the future. Best regards, Bram Maes, General Manager Novotel Luxembourg Kirchberg
Dear Polina, Thank you for taking the time to share your review with us. I am delighted that you had such a wonderful experience at Novotel Luxembourg Kirchberg. Your kind words about our welcoming personnel mean a lot to me, and I will m… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe room was very spacious and had a large tv with comfortable duvets. They also added a mini fridge which was very useful. The bathroom was very big.
The shower should close all the way with the door.
Dear Mamunur, I would like to thank you for taking the time to share your review with us. It is wonderful to know you appreciated the space in your room and that you found the bedding comfortable. However, I am sorry you found the design of the shower closure less convenient than expected. Our showers currently feature an open entry for ease and accessibility, and I have noted your comments for consideration. Nevertheless, I am pleased you found the addition of a mini fridge helpful and that you enjoyed the large television. I would love to welcome you back on a future occasion. Sincerely, Bram Maes, General Manager Novotel Luxembourg Kirchberg
Dear Mamunur, I would like to thank you for taking the time to share your review with us. It is wonderful to know you appreciated the space in your room and that you found the bedding comfortable. However, I am sorry you found the design … Show more