Hodnocení – DoubleTree by Hilton Luxembourg 4 hvězdiček

Dear Miroslav Thank you for highlighting the comfort and size of our rooms. We acknowledge your comments regarding the condition of the building and décor, and we regret that these aspects did not meet your expectations. Please be assured that renovation plans are under review, as we strive to offer our guests both comfort and a modern environment. We truly value your feedback and hope to welcome you again in the future. Kind Regards Moulay Alaoui Director of Operations

Dear Miroslav Thank you for highlighting the comfort and size of our rooms. We acknowledge your comments regarding the condition of the building and décor, and we regret that these aspects did not meet your expectations. Please be assured… Zobrazit více

Dear Martin Thank you for your kind words about our clean rooms, convenient location, and breakfast selection. We’re glad to hear that you enjoyed your stay overall. At the same time, we regret that the pre-authorization procedure was not clearly explained in advance. This hold is a standard practice in many hotels to cover potential extras, and it is always released at check-out. We will remind our team to communicate this more clearly in the future. We hope to welcome you back again soon! Kind regards Moulay Alaoui Director of Operations

Dear Martin Thank you for your kind words about our clean rooms, convenient location, and breakfast selection. We’re glad to hear that you enjoyed your stay overall. At the same time, we regret that the pre-authorization procedure was not … Zobrazit více

Thank you for sharing your feedback. We’re pleased to hear that you appreciated the willingness of our staff, enjoyed the breakfast, and found the hotel conveniently located near transport options. However, I sincerely apologize for the issues you experienced during your stay. The noise from the elevator and the musty smell in your room are not acceptable, and I understand how these factors impacted your overall comfort. We will investigate these concerns and take immediate steps to address them. While we strive to maintain our equipment in good working condition, I acknowledge your comment about it feeling somewhat older. We’re continuously working on improvements to ensure our facilities meet the expectations of our guests. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back for a quieter and more pleasant stay in the future. Kind Regards Moulay Alaoui Director of Operations

Thank you for sharing your feedback. We’re pleased to hear that you appreciated the willingness of our staff, enjoyed the breakfast, and found the hotel conveniently located near transport options. However, I sincerely apologize for the i… Zobrazit více

Thank you for sharing your detailed feedback with us. We’re glad to hear that you appreciated our quiet location near the forest and our commitment to sustainability. It’s great to know that our proximity to the workshop venue was convenient for you. We sincerely apologize for the issues you encountered during your stay, particularly with the air conditioning and the damaged window in your room. This is certainly not the standard we aim to provide, and we regret any discomfort this may have caused. Our maintenance team has been informed, and we are addressing these concerns immediately to prevent future occurrences. We understand that our hotel may feel outdated in some areas, and we are actively working on improvements to enhance the comfort and experience of our guests. We also appreciate your understanding of our efforts to save resources, and we offer options like postponing room cleaning and towel changes to support this initiative. Your feedback regarding transportation is also noted, and while the bus service is beyond our control, we’ll continue to seek ways to assist guests with their travel needs. Thank you again for staying with us and for your valuable feedback. We hope you’ll consider visiting us again, where we’ll strive to provide a more comfortable and seamless experience. Kind Regards Moulay Alaoui Director of Operations

Thank you for sharing your detailed feedback with us. We’re glad to hear that you appreciated our quiet location near the forest and our commitment to sustainability. It’s great to know that our proximity to the workshop venue was convenien… Zobrazit více

Dear Radek, Thank you for your feedback. We're pleased to hear that you enjoyed the room size, comfortable bed, and tasty breakfast. However, we sincerely apologize for the oversight with the trash can. Cleanliness is a top priority, and we regret that this was not up to standard during your stay. We’ll address this with our housekeeping team to ensure it doesn’t happen again. We appreciate your understanding and hope to welcome you back for an even better experience in the future. Best regards, Janine Kemp

Dear Radek, Thank you for your feedback. We're pleased to hear that you enjoyed the room size, comfortable bed, and tasty breakfast. However, we sincerely apologize for the oversight with the trash can. Cleanliness is a top priority, … Zobrazit více

Thank you very much for taking the time to give us your feedback, Following your response I noticed there are improvements to be made we would like to have more information about your experience with us in this respect. May I kindly ask you to share further details with us. I look forward for your answer and once again thank you for taking the time to help us improve the quality of our service, Kind Regards Moulay Alaoui Director of Operations

Thank you very much for taking the time to give us your feedback, Following your response I noticed there are improvements to be made we would like to have more information about your experience with us in this respect. May I kindly ask yo… Zobrazit více

Thank you for sharing your detailed feedback with us. We are pleased to hear that you had a pleasant stay and appreciated the hotel's capacity, location, and the quality of our breakfast and lunch services. It's great to know that our staff was helpful and that the cleanliness and arrangement of the breakfast area met your expectations. We apologize for the outdated state of the room and bathroom equipment, and for the absence of amenities such as a cosmetic mirror. Your comments highlight areas where we can improve to meet today's standards and ensure a more comfortable stay for our guests. We also acknowledge the inconvenience caused by the elevator operations during peak times and the need to visit the reception twice to reactivate your hotel card. These issues are important to us, and we will look into possible technical and organizational solutions to enhance our service. Thank you for bringing these matters to our attention. Your feedback helps us in our continuous efforts to improve and provide a better experience for all our guests. We hope to welcome you back in the future and provide an even better stay. Best regards, Orlane Bauer Guest Relation Manager

Thank you for sharing your detailed feedback with us. We are pleased to hear that you had a pleasant stay and appreciated the hotel's capacity, location, and the quality of our breakfast and lunch services. It's great to know that o… Zobrazit více

Thank you for your feedback and for sharing your detailed experience with us. We're glad to hear that you appreciated our breakfast selection in the main hall, found your rooms clean, and experienced helpful, kind, and professional service from our staff. However, we're sorry to hear about the issues you encountered with the old room furnishings, sagging beds, and the discomfort you experienced with your back after a few days. We understand how important it is to have a comfortable sleep environment, and we will address this with our housekeeping and maintenance teams to ensure that our beds and room furnishings are up to standard. Regarding the breakfast seating arrangement and limited food and drink options in the smaller room, we apologize for the inconvenience this caused. We aim to provide a pleasant dining experience for all guests, and we will work to improve the seating process during busy times to ensure everyone has equal access to the full breakfast selection. The issue with the insufficient number of lifts is also concerning. We will review our operations to find a better solution to reduce waiting times and improve the flow of guests in and out of the hotel. Thank you for bringing these matters to our attention. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back in the future with improvements to your experience. Regards, Orlane Bauer Guest Relation Manager

Thank you for your feedback and for sharing your detailed experience with us. We're glad to hear that you appreciated our breakfast selection in the main hall, found your rooms clean, and experienced helpful, kind, and professional serv… Zobrazit více

Thank you for sharing your positive feedback about your recent stay with us. We're glad to hear that you enjoyed the spacious and clean room as well as the complimentary use of the pool. Providing a comfortable and enjoyable stay is important to us, and we're pleased that our accommodations and amenities met your expectations. It was a pleasure having you with us and we hope to welcome you back soon. Kind Regards Moulay Alaoui Director of Operations

Thank you for sharing your positive feedback about your recent stay with us. We're glad to hear that you enjoyed the spacious and clean room as well as the complimentary use of the pool. Providing a comfortable and enjoyable stay is im… Zobrazit více