Great service, very beautiful house. Despite colonial appereance, the interior is renovated.

Stayed in August 2025

Nothing

Great property with even better views Food was fantastic First "turn down" service I saw - very impressive Personalised service "butler" model - we were spoiled

Stayed in August 2025

Nothing – everything was perfect.

We’re French, and we have to say – we ate the best cordon bleu of our lives here! Compliments to the chef for such delicious food throughout our stay. The staff were incredibly kind, attentive, and made us feel at home from start to finish. The room was spot on – clean, comfortable, and perfectly prepared. The location by the lake is beautiful, adding a peaceful charm to the whole experience.

Stayed in August 2025

- Rooms: Too close to each other and not soundproof. - Meal Portions: Too small. - Farewell: No one was present to say goodbye when we left the property. - Pool: Not heated.

- Location: Perfect. - View: One of the best in Nuwara Eliya. - Staff: Friendly and helpful. - Food: Good. - Cleanliness: Perfect.

Stayed in August 2025

Personal attention to each guest staying at the property, temperature controlled pool, custom menu for meals, location of the property, view of the lake.

Stayed in July 2025

W15 Lake Gregory was everything we needed for a restful and refreshing escape. From the moment we arrived, we were welcomed with warmth and genuine hospitality. The food was absolutely delicious. each meal thoughtfully prepared and full of flavor. The room was cozy, beautifully designed, and spotless, making it the ideal space to relax and unwind. The location by the lake is simply serene, peaceful, quiet, and surrounded by nature. It was the perfect setting to disconnect and recharge. Special kudos to our butler Krishan, who went above and beyond to make our stay seamless and memorable. His attention to detail and kind service made a real difference. Highly recommended for anyone looking to slow down and enjoy some true well-being time.

Stayed in August 2025

Very homely vibe. They only have 6 rooms so the attention to the guests is great. They customize things for you - like they changed a recipe according to our liking and also we needed a hot water bag so they arranged it for us. Very very comfortable stay. Krishnan and Lasha were great! (I hope I got the names right)

Stayed in July 2025

The resort was perfect however there's not much you can do at Nuwara Eliya. Two days are enough.

We had an exceptional experience at W15, Lake Gregory. The stay itself was phenomenal—everything from the atmosphere to the attention to detail made us feel truly welcome and relaxed. What stood out most was the service. Raj, Krishan, and Lakisanda were absolutely fantastic. They didn’t just do their jobs well—they went out of their way to make sure we felt cared for at every step. It’s rare to see that level of thoughtfulness and consistency in hospitality. We thoroughly enjoyed our time there and would love to return. This trip set a new bar for what great service looks like. Thank you to the entire team for making it so memorable.

Stayed in July 2025

only more light in the rooms and long glass windows would be great for natural light

very good

Stayed in June 2025

The personal touch

Better than many property

Stayed in June 2025

Would've appreciated gym

Specious room ,Nice location and open space around

Stayed in May 2025

The food served was excellent as was the service. Beautiful location overlooking Lake Gregory.

Stayed in February 2025

Everything was perfect..!

The location was absolutely perfect, right by the lake with stunning lake views. The environment was calm and peaceful — ideal for relaxation. The property itself was super luxurious, and the hospitality offered by the staff was truly the best I’ve ever experienced.

Stayed in April 2025

Rooms need fresh air ventilation

Very nice location and polite staff with excellant hospitality !!

Stayed in March 2025

Bedding could be rehauled. The bed wasnt the most comfortable, but I am sure it will be solved soon.

My recent stay at W15 in Nuwara Eliya was nothing short of magical! From the moment we arrived, we were greeted with warm smiles and exceptional hospitality that set the tone for an unforgettable experience. The property itself is a stunning blend of elegance and charm, nestled perfectly amidst the misty hills, offering breathtaking views that made every morning feel like a dream. The rooms were impeccably clean, spacious, and thoughtfully designed, providing a cozy retreat after a day of exploring. The attention to detail in every corner of W15 truly stood out—everything from the plush bedding to the serene ambiance made it feel like a home away from home. What elevated our stay even further was the incredible staff, particularly Raj Madhushanka and Shimal. Raj went above and beyond to ensure our every need was met, always with a genuine kindness and professionalism that made us feel so welcomed. Shimal’s cheerful demeanor and helpful recommendations for local spots to visit added a special touch to our trip—we couldn’t have asked for better guidance! Their dedication and warmth are a testament to the outstanding service at W15. The food was another highlight—every dish was bursting with flavor, showcasing the best of Sri Lankan cuisine with a modern twist. Whether it was sipping tea on the terrace or unwinding by the fireplace, every moment at W15 felt like pure bliss. If you’re looking for a perfect getaway in Nuwara Eliya, W15 is an absolute gem. Thank you, Raj, Shimal, and the entire team, for making our stay so memorable—we can’t wait to return!

Stayed in March 2025

Overall we thoroughly enjoyed our stay, however soundproofing between the rooms and the corridor could be improved to ensure minimal disturbance during the night.

Great location in a quiet and peaceful area near the town. Food was excellent and very attentive staff. Comfortable and first class accommodation.

Stayed in March 2025

The bed ! It was really worn out and the mattress was deformed . I just couldn’t sleep and feel sore. I did suggest to the owner that they buy new mattresses ASAP. Then it would be perfect .

The place is absolutely beautiful very nice view calm environment, beautiful gardens. We ate at the hotel and they really do have an amazing chef locally grown vegetables. My husband had lamb. I had fish. We were just in paradise then came the bad surprise, the rooms are lovely With great pillows. Nice bathroom items, good quality tea, and coffee. We enjoyed all the beautiful furniture, but there is one big but : The bed ! Thank you to the staff that were all really nice.

Stayed in March 2025

The swimming pool was in maintenance

This was an unforgettable experience overall. Staff made us feel at home, in a beautiful Victorian mansion overseeing the lake. The hotel was the best part of our sightseeing in Nuwara Eliya. Our butler Shimal took care of everything in a professional manner and we thank him for this.

Stayed in February 2025

Very friendly staff, delicious food, we liked the view over Lake Gregory

Stayed in February 2025

Nothing!

Wonderful stay - we added an extra night as it was so great! The staff were super helpful and the hotel was spacious and relaxing. Perfect for a stop off in Nuwara Eliya.

Stayed in January 2025

Nothing!

We loved our stay here - it was perfect for our stop off in Nuwara Eliya. The staff were so accommodating - making us a early breakfast for our hike in Horton Plains. We loved the lake view and being able to walk down and around it from the hotel. Tasty dinner in the evenings and spacious rooms. Great stay!

Stayed in January 2025

The location is unbeatable. On a hillside overlooking the lake and a rich green field of horses and cows. The staff (and our butler) are all about making sure our every need is met. Beautiful old world accommodations. Heated towel racks and the best cappuccino in Sri Lanka.

Stayed in February 2025

Unfortunately, there is noise from the town that is pretty loud, and there is also some construction in front (albeit to the side) of the property

Beautiful hotel right on the lake. Excellent service from Jim and Lakisanka. Brilliant food.

Stayed in January 2025

The inside swimming pool area can use some refreshing.

Fantastic place, very comfortable and friendliest staff.

Stayed in January 2025