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Reviews of Villa Serenity 5 stars

12th Mile Post Samaravilliya, Dickoya, 22000 Hatton, Sri Lanka

#26 of 38 hotels in Hatton

Guests' Choice

Review score

Based on 23 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.8

  • Location

    9.5

  • Facilities

    8.5

  • Staff

    9.0

  • Value for money

    8.0

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Showing 1 – 23

  • Reviewed: 14 August 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room with Lake View and balcony
    • Stayed 1 night
    • Submitted via mobile

    the cleanliness could be improved

    The staff and manager were incredibly kind and helpful The views on the lake are amazing The food is good (but needs to be ordered in advance)

    Stayed in August 2025

  • Reviewed: 17 July 2024

    9.0
    Great getaway, would return anytime.
    • Leisure trip
    • Family with young children
    • Superior suite with lake view and balcony
    • Stayed 2 nights
    • Submitted via mobile

    Not much to say here.

    A truly serene location to stay, with incredible helpful, kind and attentive staff. Delicious Sri Lankan dishes as well as Western style food. We thoroughly enjoyed ourselves here.

    Stayed in July 2024

  • Reviewed: 13 April 2024

    9.0
    Perfect place to stay in Hatton
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room with Lake View and balcony
    • Stayed 2 nights
    • Submitted via mobile

    The scenery from the room was amazing. The staff was always helpful and dinner was delicious.

    Stayed in April 2024

  • Reviewed: 3 March 2024

    9.0
    Great location, very comfortable rooms, food is expensive and sometimes subpar
    • Leisure trip
    • Group
    • Superior suite with lake view and balcony
    • Stayed 2 nights
    • Submitted via mobile

    Food was subpar on some occasions and they ran out of stock on some things, which was a problem since their portions on some occasions were smaller than usual. Overall, food was expensive.

    Excellent location, with amazing views of the lake, very comfortable beds, and courteous staff.

    Stayed in February 2024

  • Reviewed: 4 January 2024

    8.0
    Tranquil haven with very attentive and pleasant staff.
    • Leisure trip
    • Couple
    • Deluxe suite with lake view and balcony
    • Stayed 3 nights
    • Submitted via mobile

    Nothing really

    Brilliant location, clean & well kept, tastefully decorated with lovely art & antique artefacts that complemented the modern structure.

    Stayed in December 2023

  • Reviewed: 30 December 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior suite with lake view and balcony
    • Stayed 3 nights
    • Submitted via mobile

    If I had to quibble, it would have been nice to have a television in the room and better WiFi in the property.

    Very comfortable and relaxing. Lovely setting and excellent staff / service.

    Stayed in December 2023

  • Reviewed: 28 September 2023

    9.0
    We had a delightful stay.
    • Business trip
    • Family with young children
    • Deluxe Double or Twin Room with Lake View and balcony
    • Stayed 2 nights
    • Submitted via mobile

    We would appreciate it if a few enhancements could be made. We suggest serving the food warmer, as it often arrived somewhat cold. Additionally, a revision of the pricing for some dishes, like the $25 child’s pasta, is recommended. On a side note, our Air-taxi from CMB mistakenly dropped us at the Ceylon Tea Trails, despite Villa Serenity having its own waterdrome. We had to pay extra for assistance to carry our luggage up a steep sandy hill, a situation that could have been avoided. Nonetheless, we truly enjoyed our stay and once again we would like to thank the staff for taking care of us during our stay in September. We highly recommend this place for those who cherish nature, luxury, and tranquility. Greetings from The Netherlands 🌷

    The Villa is situated by the Castlereigh Reservoir, providing spectacular views from every room, like a living painting. The Villa's name aptly reflects the serene ambiance of its surroundings. The staff was very kind and helpful, ensuring our needs were met and the dishes were well-prepared, presenting a pleasing array of diverse flavors.

    Stayed in September 2023

  • Reviewed: 23 September 2023

    9.0
    Exceptional view, very good food
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Lake View and balcony
    • Stayed 1 night

    Staff are very helpful and service-minded. However, they should acquire knowledge about interesting places nearby, including tea plantation routes, to be able to recommend to clients.

    Location for breakfast has exceptional view.

    Stayed in August 2023

  • Reviewed: 4 September 2023

    9.0
    Very thankful for Mr. Rangana, Rahul & our amazing Chef who were more than more than helpful
    • Leisure trip
    • Couple
    • Superior suite with lake view and bathtub
    • Stayed 2 nights
    • Submitted via mobile

    No specialty coffee available.

    Breathtaking views.

    Stayed in September 2023

  • Reviewed: 7 August 2025

    10
    Excellent location , tasty food , professional care of Andrew , calm environment for a super holiday
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room with Lake View and balcony
    • Stayed 1 night
    • Submitted via mobile

    None

    Super Location , super hospitality , professional touch of Andrew and luxury villa and room set up

    Stayed in August 2025

  • Reviewed: 28 January 2025

    1.0
    Disappointing and vastly overpriced , definetly not 5*
    • Leisure trip
    • Family with young children
    • Deluxe suite with lake view and balcony
    • Stayed 2 nights
    • Submitted via mobile

    Incompetent chaotic management. We had 3 rooms , none of which were cleaned for the 2 nights we were there . No alcoholic drinks apart from a bottle of warm wine ( this was New Years Eve ).

    Beautiful views of lake

    Stayed in January 2025

  • Reviewed: 26 December 2024

    10
    Super surprised place.
    • Leisure trip
    • Family with young children
    • Superior suite with lake view and balcony
    • Stayed 2 nights
    • Submitted via mobile

    Excellent Location Supper friendly staff made really made us it’s our home. Specially so flexible for meal times etc unlike many other hotel restrict the guests for last meal, breakfast time etc. there is nothing like that here and they go really out of their way to make sure that we are well comfortable.

    Stayed in December 2024

  • Reviewed: 31 December 2023

    10
    Pure luxury - highly recommended for a relaxing and enjoyable couples retreat
    • Leisure trip
    • Couple
    • Superior suite with lake view and bathtub
    • Stayed 2 nights
    • Submitted via mobile

    Just wish we’d stayed longer!

    We had an exceptional stay at Villa Serenity overlooking Castleleigh Reservoir to coincide with our wedding anniversary. Anton and the team were incredibly friendly, attentive and a pleasure to be around. They made every aspect of our stay truly memorable. The food, menu and table service were excellent and we even had a cake for my wife’s birthday 🙌 Activity wise we enjoyed some time in a canoe on the Reservoir as well as a bike ride round the perimeter. Just wished we had stayed longer to sample Adam’s Peak! Villa Serenity’s amazing interior layout, decor and furniture is the epitome of high end luxury. Everything from the bedding to the artwork has been carefully curated to create an amazing ambience that exudes luxury.

    Stayed in December 2023

  • Reviewed: 26 December 2023

    3.0
    Owners need to stand up.
    • Leisure trip
    • Family with young children
    • Deluxe suite with lake view and balcony
    • Stayed 2 nights
    • Submitted via mobile

    The “owners” have built and forgotten. Every info provided to us was inaccurate. And it takes ages to get a reply from them. This is not ok. I got trapped with this 9+ rating nonsense but this place is a 7 at best.

    Excellent staff. Mr Anton was so helpful.

    Stayed in December 2023

  • Reviewed: 26 February 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Lake View and balcony
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in February 2024

  • Reviewed: 26 January 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior suite with lake view and bathtub
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in January 2025

  • Reviewed: 29 July 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room with Lake View and balcony
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in July 2024

  • Reviewed: 28 July 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior suite with lake view and bathtub
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in July 2024

  • Reviewed: 17 March 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Superior suite with lake view and bathtub
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in March 2024

  • Reviewed: 12 February 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior suite with lake view and balcony
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in February 2024

  • Reviewed: 9 February 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Superior suite with lake view and bathtub
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in February 2024

  • Reviewed: 8 May 2023

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Superior suite with lake view and balcony
    • Stayed 1 night

    There are no comments available for this review

    Stayed in May 2023

Showing 1 – 23

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