50/1 Shanthipura Road, Bambarakele, 22200 Nuwara Eliya, Sri Lanka
#40 of 124 hotels in Nuwara Eliya
Guests' ChoiceBased on 109 hotel reviews
8.2Cleanliness
8.5
Comfort
8.6
Location
8.1
Facilities
8.2
Staff
8.6
Value for money
8.1
Free WiFi
10.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 6 September 2025
Aneja
IndiaLocation is pretty amazing.
Stayed in September 2025
Reviewed: 18 August 2025
Vijitha
AustraliaNo heating on pretty cold and rainy day
Neat and clean; exceptional dinner
Stayed in August 2025
Reviewed: 12 August 2025
Michele
ItalyA small castle with spacious, clean rooms and beautiful views of the valley below, just over a five-minute tuk-tuk ride from the city center. It also offers breakfast, which you can order directly there. The staff are very welcoming and helpful.
Stayed in August 2025
Reviewed: 8 August 2025
Marie
FranceÀ bit far from the city you can’t walk there.
The view is amazing The people that work there are really nice
Stayed in August 2025
Reviewed: 5 August 2025
Siraaj
MaldivesWhen I stay there I went shopping to food city when I come back around 22:00 the whole place is locked , there is bell switch I try many times no one is respond I have to wait more then hour and and call my wife she came open main door and I should jump from hotel gate. This is unacceptable. Sorry to say this.
Breakfast have to improve little bit
Stayed in August 2025
Reviewed: 4 June 2025
Willem
NetherlandsQuite the distance to any of the things we wanted to see in the area and we were the only guests in the hotel, which felt kind of lonely. Several dishes from the were unavailable because of this.
Huge room in a castle on top of a mountain overlooking the Nuwara Eliya valley. Friendly staff, tasty food, great views.
Stayed in April 2025
Reviewed: 1 May 2025
Desislava
BulgariaThe room was quite cold and there was no heating, we asked for a heater but they didn’t have any available. The shower alternated water temperature, so at some point it might be too hot, then regular or regular, then too cold. Also, the towels were stained.
The view is simply breathtaking, it’s an amazing experience having breakfast/ coffee outside in the morning!
Stayed in April 2025
Reviewed: 11 February 2025
Claire
AustraliaLarge, clean room with nice view. Good quality linen. Kettle with tea and coffee. Water pressure excellent. Bathroom didn’t have the musty smell so many in Sri Lanka seem to.
Stayed in February 2025
Reviewed: 23 December 2024
Alison
AustraliaThe rooms were very spacious. Staff very helpful. Great place.
Stayed in December 2024
Reviewed: 21 November 2024
Noor
PakistanThe rest of the carpeted victorian vibe is nice-ish but would suggest the management to change the upholstered bed headboards in the room. Because no matter how hard your staff tries, it is always going to be dusty and might dampen experience of your guests.
Literally the most magical view of Nuwara Eliya from their lawn! Beautifully maintained lawn. The bathroom was spotlessly clean, though room could be better. Great warm water pressure in the morning. 15 minute Tuk tuk ride to city center. Helpful staff.
Stayed in November 2024
Reviewed: 8 October 2024
Aleksandra
PolandView from the room and it’s size, also quick and good prepared breakfast
Stayed in October 2024
Reviewed: 24 September 2024
Neil
AustraliaJust know the hotel is 3km from the centre, which is not an issue and Tuk tuks are cheap and plentyful, you just need to plan your day.
Lovely staff willing to help and produced some really nice food.
Stayed in September 2024
Reviewed: 14 September 2024
Brigita
IrelandNothing
Lovely location
Stayed in September 2024
Reviewed: 9 September 2024
Shidhara
Sri LankaThe rooms didn’t have the heaters.
The staff was friendly and welcoming. The room was spacious and clean. Food was so good!
Stayed in September 2024
Reviewed: 27 August 2024
Sabine
CanadaUnfortunately the weather didn't cooperate so we couldn't enjoy the view as much as we had hoped for. Still impressive to wake up in the clouds!
Big rooms, comfy beds, friendly staff.
Stayed in July 2024
Reviewed: 23 August 2024
Ayesha
IndiaOn reaching the property, we were informed that there will be no dinner from due to non-availability of chef. Given the location is hill top so during evening you need a vehicle to come down at the marketplace for food. Luckily we had a car, so even though it got dark we managed. It would have been good, if they informed before as the location is away from the market. Having said that, it could be a one off day but would recommend to do timely communication in future.
It is a beautiful property and very well maintained. As the name suggests, the inside decor very well resembles to a castle. The staff were also great. Will definitely recommend.
Stayed in August 2024
Reviewed: 22 July 2024
Juzer
Sri LankaGreat Location and Nice Interiors
Stayed in July 2024
Reviewed: 1 May 2024
Sarah
BelgiumWe had to wait 45 min for our breakfast. People that came after us received their breakfast before us.
Very nice room in a castle with a comfortable bed and an amazing view. Breakfast was really tasty.
Stayed in April 2024
Reviewed: 15 April 2024
Colin
AustriaVery average wifi in the rooms. No bar, or selling of beer. Seems like the only hotel in the area who doesn't We paid extra for breakfast, but there was no table set for us, so had to wait. We arrived well after checkin but had to wait nearly an hour for our room to be finished! The staff were not friendly. Didn't see a smile the whole time! We were on the top floor for customers and it was very noisy. The staff were living above us and started talking and walking around at about 05:30. we could hear everything and really disrupted our stay
Superb location up on the hill above the town with amazing views. The rooms are ridiculously big, again with a brilliant view. Beds were comfy and nice tea/coffee making. Very clean! Breakfast was great (paid extra for it)! Nice selection and some lovely Dahl! Filtered water available so we didn't have to use plastic water bottle.
Stayed in March 2024
Reviewed: 14 April 2024
Marlon
FijiShower area was not comfortable
Location, staff, view and food
Stayed in April 2024
Reviewed: 29 January 2024
Souvik
IndiaThe cooking staff were really slow. It would take at least 35 mins for the food to arrive after placing the order.
The location was perfect for a beautiful stay in the lap of nature.
Stayed in January 2024
Reviewed: 14 January 2024
Shyamale
AustraliaHeater
We were happy and relaxed in this location. Staff was nice and welcoming.
Stayed in January 2024
Reviewed: 10 September 2023
Zheng
United StatesThere was no dinner in the hotel because they said the cook was on holiday
Clean and large room. Breakfast was great.
Stayed in September 2023
Reviewed: 3 September 2023
Iakubets
Thailandclose the door when cooking otherwise all the reception premise smells with garlic and other staff
A great place to stay with amazing view and breakfast. Big rooms, a lot of place around
Stayed in August 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content